Did you know that employees supervised by highly engaged managers are 59 percent more likely to be engaged than those supervised by consistently disengaged managers? And that employee engagement has a direct relationship with financial results?
A new offering will help senior care providers manage employee engagement, improve resident outcomes, and achieve a stronger bottom line, thanks to a partnership between PointClickCare, a LeadingAge Silver Partner with CAST Focus, and CAST Supporter Align.
PointClickCare Employee Engagement and PointClickCare Customer Experience debuted on Oct. 31, 2016, at the LeadingAge Annual Meeting and EXPO in Indianapolis, IN. These new solutions, powered by Align, will enable care providers to create a culture of engagement and excellence in customer experience. They will offer user-friendly survey-based solutions that will enable organizations to do the following:
- Capture feedback on satisfaction from a resident.
- Leverage assessment results to improve performance outcomes and quality care.
- Create custom questions to drill into precise information desired.
- Gain access to consultation services to help execute on strategic decisions that help navigate the employee and customer experience.
Learn more about PointClickCare’s partnership with Align.
In other recent news,
PointClickCare celebrated record-breaking attendance at its annual user conference,
PointClickCare SUMMIT, on Nov. 7-9, 2016, in Orlando, Florida. PointClickCare hosted over 1,600 participants, bringing together customers and 59 sponsoring partners. Attendees addressed both the challenges and opportunities impacting the long-term care industry today and the future trends that will shape senior care. Since its inception in 2011, PointClickCare SUMMIT has continued to grow in size and popularity year over year.
From Skilled Nursing to Senior Living to Home Health to Life Plan Communities, this year’s SUMMIT drew subject matter experts to share valuable insights across the full spectrum of care. The next PointClickCare SUMMIT will take place Nov. 6-9, 2017, also in Orlando, FL.