1:00-2:00 p.m

71-A. Best Practices for Scaling Person-Centered Care

Providing person-centered care comes naturally to many providers of aging services. Yet, these providers can still find it challenging to create processes and systems that enable consistent care delivery at scale. Representatives of Genworth Financial Inc., a LeadingAge Gold Corporate Partner, will lead this session alongside leaders of CareScout, a Genworth company focused on helping older adults and families plan for long-term care needs. Presenters will share best practices from care providers that are successfully integrating person-centered supports into their intake processes, standard operating procedures, and hiring strategies. You'll gain tips for serving residents and clients in ways that incorporate their values, preferences, and goals into the care they receive.

• Jeremy Sawvel, Regional Vice President, CareScout Powered by Genworth — Glen Allen, VA, US
• Jolene Cicchese, Owner, TLC Private Home Care — Buzzards Bay, MA, USA
• Gabrielle Kenney, Manager, Right at Home Boston & Maine