General FAQs
  • Where is the Pennsylvania Convention Center?

    The Pennsylvania Convention Center is in the heart of Center City Philadelphia and is located at 1101 Arch Street, Philadelphia, PA 19107.

  • How do I get downtown and what are my transportation options to/from Philadelphia?

    Philadelphia International Airport
    Philadelphia International Airport (PHL) is 10 miles from Center City and is served by 22 airlines, with flights from more than 90 American cities and 39 international cities.

    SEPTA Airport Line
    The most efficient way to get from Philadelphia Airport (PHL) to downtown (Center City) is the SEPTA Airport Line. It takes about 25 minutes and costs approximately $8; visit the SEPTA official website for details.

    Taxis/Rideshare from the Airport
    Taxi or rideshare takes 20–30 minutes to Center City depending on traffic.

    For rideshare (Uber and Lyft) pick up – follow airport signs for Ground Transportation and Ride App/Zone 7. Taxis offer a flat rate of $32 to Center City, plus $1 for each additional passenger. Follow the airport signs for Ground Transportation/Taxis and line-queued taxis will be located in Zone 5.

    Rail – Amtrak Service
    Philadelphia is served by Amtrak, which operates throughout the Northeast Corridor and stretches from Boston to Washington, with lines to other major cities. Amtrak’s stop at William H. Gray III 30th Street Station is minutes from the Pennsylvania Convention Center and Center City hotels.

    Drive
    Philly is just a two-hour drive from New York City and Baltimore, three hours from Washington, D.C., and about an hour from Lancaster and Northern NJ.

  • Is parking available at the event?

    Maps & Parking
    There are many parking options, including garages and surface lots, which are conveniently located within blocks of the Pennsylvania Convention Center. The rates for parking along the perimeter of the building vary – please check here for parking options in the Convention Center District.

     

  • How can I request special assistance?

    If you require special assistance, please indicate it on the registration form. Further inquiries for scooter/wheelchair rentals can be directed to Scootaround at (888) 441-7575.

  • Is there an event mobile app?

    Yes. You can download the Annual Meeting mobile app and gain access to all the important event information at your fingertips. Plan ahead so when you arrive in Philadelphia, you’ll be ready to navigate! Stay tuned for more details when the app goes live in August.

     

  • I’m a student. Where can I find out more about student registration?

    We offer full-time students the opportunity to attend the Annual Meeting at the student rate. See more details on the registration category page.

     

  • Where can I find out about scholarships?

    LeadingAge has a certain number of scholarship opportunities for students, leaders of color, and those with financial hardships. Please see our Scholarship page for more details.

Login and Membership FAQs
Education and CE FAQs
Registration FAQs
Exhibitor FAQs
Hotel FAQs
  • I’m not registered yet – can I make hotel reservations?

    No. The hotel reservations are a part of our online registration process. You will need to register in order to access our hotel reservations.

  • Can I reserve a hotel room separately from my registration?

    Please only book your hotel accommodations through the official LeadingAge Annual Meeting hotel block at the same time you register. Hotel reservations for the meeting should be made directly through our registration link. Maritz is our official registration and housing provider. Beware of room poachers who may contact you promising discount hotel rates. If you get phone calls or emails from solicitors trying to sell you a hotel room, they are not associated with LeadingAge or the city. For more information please consult the Hotel page on our website.

  • Who do I contact with hotel questions?

    LeadingAge Registrar/Housing (Maritz): Email: LeadingAge@Maritz.com 

    Telephone: 1-864-208-0400 or 1 (844) 840-4669 Option 2

  • If I make my hotel reservation directly with the hotel can I still receive the LeadingAge conference rate?

    No. All hotel reservations must be made through the LeadingAge Annual Meeting registration link (at the same time you register) to receive the LeadingAge conference rate. Please note conference hotel rates are based on availability after August 13, 2026.

  • I need to reserve hotel rooms for a group – how can I do that?

    If you need to register and reserve multiple rooms, you will submit a hotel block request as part of your group registration. For assistance, please contact 1-864-208-2486 or LeadingAgeGroup@Maritz.com. Please note that reservations cannot be accepted by phone. Hotel reservation details are included within your registration confirmation email and will be sent after each reservation booking, modification, and/or cancellation. Review each one carefully for accuracy. If you do not receive a confirmation via email within a few days after any transaction, please contact the housing bureau at LeadingAgeGroup@Maritz.com.

  • I’ve registered and booked my hotel through the official registration link. I called the hotel and my reservation is not on file. Why?

    When you book a hotel reservation through our registration system, we hold your reservation until September 30, at which point we distribute the names to the hotels. If you try calling the hotel about your reservation before that date, they will not yet have your information on record. Contact the hotel after October 5 to allow hotels time to process the reservations.

  • Do I have to pay a deposit for my hotel reservation?

    One night’s room deposit may be charged on the credit card on file by the hotel prior to check-in. Please verify these charges directly with the hotel on or after October 1.

  • Does the hotel rate include tax?

    Hotel rates are subject to taxes and some may also attach additional fees. Taxes are subject to change, so please check your confirmation email for details.

  • When should I make hotel reservations?

    We encourage all attendees to make their hotel reservations as soon as possible. Hotels are filled on a first-come, first-serve basis when you register for the meeting. After August 13, hotel reservations will be accepted on a space-available basis. All rates are per room per night, plus taxes. If you are making hotel group reservations, please note those deadlines may be earlier.

  • What is the hotel cancellation policy?

    A credit card is required to guarantee each hotel reservation and may be charged a one night’s room and tax deposit on or after October 1, 2026 by the hotel. Hotel cancellation requests must be received by the LeadingAge Housing Bureau by 5pm ET on Wednesday, September 30, 2026. Cancellation requests as of Monday, October 5, 2026 need to be sent directly to the hotel and made 72 hours prior to arrival to avoid a one night’s room and tax charge. If reservations are cancelled less than 72 hours prior to arrival or you do not arrive on your scheduled arrival date you will be charged one night’s room and tax.

     

Hotel & Travel

Visit the Hotel & Travel page for the official hotel listing and information.

View Hotel & Travel Info
LeadingAge

Hello, I’m Angela!

Contact me with any additional questions.

Meetings@LeadingAge.org