4:30-5:30 p.m

4-C. How Artificial Intelligence is Transforming Aging Services

Three years ago, few people were aware of large language models like ChatGPT, an artificial intelligence (AI) tool capable of understanding, generating, and manipulating human language. This session will explore how far we have progressed in 36 months. Presenters will provide an overview of how AI is reshaping aging services by enhancing efficiency, communication, and workforce support. They will also highlight how providers use AI to streamline operations, improve the resident experience, and empower staff. Whether new to AI or looking to refine your approach, you'll gain a practical perspective on leveraging these powerful technologies to enhance your operations.

• Srini Alagarsamy, CTO, Lifespace Communities, Inc. — Dallas, TX, US
• Joe Velderman, Board Member, Parker Health Group, Inc. — Highland Park, NJ, US
• Robin Visser, Director of Marketing and Digital Strategies, Christian Living Communities — Englewood, CO, USA
• Scott Code, Vice President, CAST, LeadingAge — Washington, DC, US