4:30-5:30 p.m

142-C. Let’s Rewrite the Rules for Our Multigenerational Workforce

Why are many of today's new hires struggling with traditional definitions of "professionalism" and "work ethic"? This session will explore how the mindset of aging services team members has evolved over the past few years and suggest that it's time for providers to evolve too. Join a generational expert, retention expert, and provider as they share how to navigate key challenges and opportunities presented by hiring everyone from GenZ to retirees returning to work. They'll show you how to provide clearer guidance and support for all your staff, foster more successful collaboration, and enhance retention as you explore the "why" behind employees' unique mindsets. As many employees are no longer responding well to previous expectations and obligations at work, it's time to rewrite our organizational rules and work together more successfully.

• Cara Silletto, President and Chief Retention Officer, Magnet Culture, formerly Crescendo Strategies — Jeffersonville, IN, USA
• Samantha Victor-Alvarado, VP of Human Resources, Presbyterian LIving — Skokie, IL, USA