8:30-9:30 a.m

93-D. Enhancing the Home Health and Hospice Experience for All

Eighty home health and hospice agencies recently worked together to identify ways to improve satisfaction among their caregivers and care recipients. This session will describe the National Patient and Caregiver Satisfaction Quality Improvement Project, which invited patients and caregivers to share what they value most about their healthcare experiences at home. Presenters will help you use their findings to implement a patient-centered care model that prioritizes the unique needs and preferences of clients and their families while increasing employee engagement. You'll take home tools designed to help your agency boost staff morale and caregiving outcomes while ensuring compliance with new regulations like the Home Health Value-Based Purchasing program, which ties patient and caregiver satisfaction directly to reimbursement.

• Lindsay Doak, Vice President of Data and Research, Netsmart — Overland Park, KS, United States