3:00-4:00 p.m

31-E. Engage Residents as Partners to Help Your Community Thrive

Are you looking to enhance your community's operations, reduce costs, and attract new residents? This session will help you enlist your most effective allies—the older adults living in your community—to support this effort. Presenters will demonstrate how to achieve lasting success by creating a living environment that inspires resident enthusiasm for your community's mission. That enthusiasm can spur authentic resident advocacy and resident-driven initiatives that will help enhance your community's vitality, cultivate meaningful connections, and generate heartfelt word-of-mouth referrals. Discover how to engage residents as active partners in improving service delivery, optimizing costs, and fostering a positive community image.

• Luana Pinasco, President, National Continuing Care Residents Association (NaCCRA) — Santa Rosa, CA, USA
• Jill Vitale-Aussem, President and CEO, Christian Living Communities — Englewood, CO, USA
• James Hunter Moore, Interim President & CEO, Swiss Village, Inc. — Berne, IN, US
• John Cumming, Resident, Carlsbad By The Sea — Carlsbad, CA, US