3:00-4:00 p.m

144-E. It’s Time to Rethink Your Training Strategies

Senior living communities excel at developing "compliance" training programs to meet legal requirements. However, they often overlook the need for "learning and development" training programs that emphasize employee engagement, service excellence, and clinical outcomes. This session will challenge the status quo by recommending that providers adopt a more intentional training strategy. Presenters will share examples of aging services organizations that have used learning and development strategies to redesign an employee orientation program, create an award-winning customer service program, and develop an in-house leadership academy. You'll gain tools to evaluate your organization's learning and development offerings and find inspiration to rethink your training approach.

• Donna Cutting, Founder & CEO, Red-Carpet Learning Worldwide — Dunedin, FL, USA
• Wesley Calton, AVP HR, Otterbein SeniorLife — Lebanon, OH, US
• Kelli Underhill, VP HR, Workforce Solutions, Kintura — Greensboro, NC, USA
• Laura Shirer, VP of Human Resources, Presbyterian Communities of South Carolina — Columbia, SC, USA