3:00-4:00 p.m

148-H. How to Cultivate a Culture of Growth and Inclusivity

Studying the characteristics of senior living communities with healthy organizational cultures can help providers shape thriving workplaces of their own. This session will showcase how a two-year workforce-strengthening initiative at San Francisco's Sequoia Living reduced turnover and enhanced resident satisfaction. Presenters will detail how the initiative encouraged residents and team members to embrace a growth mindset that respectfully challenges the status quo, foster an inclusive environment where all voices are heard, and exercise accountability and care to increase engagement and outcomes. You'll discover how the initiative reduced Sequoia Living's turnover to an all-time low of 17% and improved the "culture score" the organization receives from its employees.

• Martha Atwood, Chief People Officer, Sequoia Living — San Francisco, CA, US
• Sara McVey, CEO, Sequoia Living — San Francisco, CA, US
• Denise Boudreau, President, Parker Health Group, Inc. — Manasquan, NJ, USA