10:00-11:00 a.m

14-K. What’s Best for All? Making Inclusive Technology Decisions

Technology adoption can be more challenging when senior living residents and staff feel disconnected from the process of selecting and implementing suitable high-tech platforms. Kendal at Oberlin tackled this challenge by incorporating resident input into every stage of its technology selection and implementation process. This session will provide an overview of how the organization's collaborative model empowered residents while ensuring the chosen platform met their unique needs. You'll gain tools to ensure that your new technology enhances your community's quality of life, improves resident engagement and satisfaction, streamlines operations, and sets the stage for future technology upgrades. Discover practical strategies for promoting inclusive decision-making and leveraging resident feedback while implementing technology.

• Tom Taylor, Chair of the Website Committee, Kendal at Oberlin — Oberlin, OH, US
• Cedric Havermans, Director of Customer Experience, Cubigo — San Francisco, CA, USA
• Ann O'Malley, Chief Financial Officer, Kendal at Oberlin — Oberlin, OH, US