11:30 a.m-12:30 p.m

104-L. We Partner with You: New Relationships in Senior Living

How would senior living communities be transformed if residents and team members genuinely felt they were working together as partners? This session will help you explore that question. Presenters will share how HumanGood transitioned from a traditional "we serve you" model to a progressive "we partner with you" approach that strengthened collaboration among everyone living and working in its life plan communities. You'll learn how HumanGood's resident committee structure and comprehensive listening strategy have reshaped the dynamics between residents and team members. Don't miss this inspiring call to rethink traditional dynamics and embrace a culture where partnership, mutual respect, and shared goals promote a strong sense of belonging, engagement, and agency among residents and team members.

• Lisa Holland, SVP, Experience, HumanGood Inc. — Duarte, CA, USA
• Anita Holmes, Resident, White Sands La Jolla — La Jolla, CA, US