1:00-2:00 p.m

13-A. Building Trust and Belonging in Diverse Housing Communities

As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program's features, discuss the team's challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You'll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

• Rachel Kogan, Program Manager, Hebrew SeniorLife — Boston, MA, US
• Mimi Lewis, R3 Program Director, Simon C. Fireman Community — Randolph, MA, US
• Henna Chatterjee, R3 Wellness Coordinator, Simon C. Fireman Community — Randolph, MA, US