8:30-9:30 a.m

79-D. Future-Proof Your Organization with a Quality Framework

Investing in quality can future-proof your aging services organization against regulatory, reimbursement, and demographic changes. The reason is simple: Discerning consumers assess providers based on whether their quality is trustworthy and measurable. This session will highlight the quality metrics that matter most to consumers and families when selecting aging services providers. You'll learn how to use a standardized quality framework to strengthen workforce culture, improve recruitment, and reduce turnover. You'll also discover how your organization's quality performance can set it apart in the marketplace, build robust referral pipelines, and expand partnerships. This is your chance to transform quality from a compliance requirement into a growth strategy.

• Marlena del Hierro, Director of Operational Growth, CareScout Powered by Genworth — Wellesley, MA, USA
• Jeremy Sawvel, Regional Vice President, CareScout Powered by Genworth — Glen Allen, VA, US