3:00-4:00 p.m

138-E. Unlock the Leadership Potential of Your Frontline Workforce

Frontline caregivers are the heart of every aging services organization, yet most have limited opportunities to develop their leadership skills. During this session, a panel of human resources and leadership development professionals from LeadingAge member organizations will highlight promising programs that harness the leadership potential of the frontline workforce, enhance organizational culture, increase retention, and help caregivers contribute more effectively to their organizations. Presenters will share learning modules that have resonated with frontline learners and offer tips for adapting them to diverse learning needs and day-to-day operational challenges. You'll gain practical strategies for launching or strengthening a frontline leadership program that benefits all levels of your organization.

• Marsha Wesley Coleman, Senior Consultant, Praxis Consulting Group — Philadelphia, PA, United States
• Shanda O'Dennis, Learning and Development Associate, Friends Services Alliance — Blue Bell, PA, US