3:00-4:00 p.m

86-H. Measuring Quality in Assisted Living: Lessons from Minnesota

As assisted living continues to grow, person-centered approaches to measuring its quality remain scarce. This session will explore how Minnesota addressed this gap by developing an electronic report card that rates assisted living communities on a 5-star scale, using state inspection data and surveys of residents and family members. Presenters will share key findings from the report card's 2024 statewide implementation, which captured consumer feedback on autonomy, staff relationships, environment, food, and engagement across the state's assisted living communities. You'll review tools for measuring resident quality of life and family satisfaction in assisted living, and learn strategies for integrating person-reported measures into quality improvement.

• Tetyana Shippee, Professor, University of Minnesota — Minneapolis, MN, USA
• Rachel Shands, Deputy Director, Aging and Adult Services Division, Minnesota Department of Human Services