4:30-5:30 p.m

21-I. Turning Older Consumers into Empowered Citizens

Christian Living Communities in Englewood, CO, has spent 15 years developing its Citizenship Model® to encourage residents to see themselves not only as consumers of housing and services but also as active, empowered citizens of their senior living community. This session will focus on how the model's four key domains—purpose, inclusion, empowerment, and interpersonal connection—give residents a sense of purpose and a responsibility to co-create community life. Presenters will offer guidance on implementing the model, measuring its impact, linking it to resident- and team-based outcomes, and using it to advance meaningful, measurable culture change in your organization.

• Jill Vitale-Aussem, President and CEO, Christian Living Communities — Englewood, CO, USA
• Lydia Nguyen, Principal Researcher, LifeLoop — Greenwood Village, CO, USA