11:30 a.m-12:30 p.m

108-L. Identify and Address Risks Before the Survey Team Arrives

The survey environment for long-term care providers is growing more complex as federal and state agencies refine guidance, raise expectations, and adjust priorities. This complexity often turns annual recertification and complaint surveys into disruptive, high-stress events that expose gaps in practice, documentation, and oversight. Using QAPI as a framework, this session will equip organizational leaders with the tools to stay survey-ready every day. Presenters will review emerging national and state survey trends and highlight common citations and surveyor priorities. They'll show you how to focus on high-risk processes, develop performance improvement projects, and monitor corrective actions. You'll get the support you need to build day-to-day practices that identify and address risks before the survey team arrives.

• Wendy Strain, Director of Consulting, Polaris Group — Tampa, FL, USA
• Peggy Connorton, AVP, Healthcare Regulation, Compliance, Quality, Covenant Living Communities and Services — Skokie, IL, US
• Bridget Williams, AVP, Quality and Clinical Excellence, Vi at Highlands Ranch — Highlands Ranch, CO, USA