11:30 a.m-12:30 p.m

146-L. How a Universal Worker Model Boosts Satisfaction and Retention

Direct care professionals face persistent challenges, including high turnover, low wages, and limited opportunities for career advancement. This session will showcase a promising solution: the Universal Direct Care Workforce Initiative. This career advancement model features immersive training for new hires, specialty training in dementia and behavioral health, and a "Care Integration Senior Aide" who documents and reports clients' clinical conditions to the care team. A representative from PHI, a national workforce organization, will share data from the initiative's first year, and a home care partner will describe evidence-based practices implemented through the program. You'll learn how this model improves the quality of care and boosts workforce satisfaction and retention.

• Jenna Kellerman, Senior Director, Workforce, PHI National — New York, NY, USA
• Shewon Roper, Executive Vice President & COO, Cooperative Home Care Associates — Bronx, NY