3:00-4:00 p.m

113-E. How to Ace Your 2025 Annual Recertification Survey

Are you dreading your upcoming annual state survey? Take a deep breath—and then attend this session to gain expert tips for preventing surveys from causing stressful disruptions to your operations. Presenters will suggest practical strategies for managing the state survey process, such as conducting a comprehensive mock survey that identifies compliance gaps and assesses high-risk areas. Learn how a mock survey helped one provider improve survey outcomes and strengthen operational compliance. You'll discover how this approach can foster a culture of continuous improvement by helping all team members understand compliance requirements and feel a shared responsibility for survey readiness.

• Wendy Strain, Director of Consulting, Polaris Group — Tampa, FL, USA
• Peggy Connorton, AVP, Healthcare Regulation, Compliance, Quality, Covenant Living Communities and Services — Skokie, IL, US