2:45-3:45 p.m

141-B. How Direct Care Supervisors Can Improve Employee Retention

Nursing supervisors in aging services play a critical role in motivating, teaching, and mentoring certified nursing assistants (CNAs) who provide direct care to nursing home residents. A strong, positive relationship between a nurse supervisor and a CNA boosts job satisfaction and reduces turnover. This session will explore actions that nursing supervisors can take to develop the leadership skills they need to work with CNAs so that the entire team can deliver high quality care. Presenters will also emphasize the critical role that a supportive organizational culture, aligned structures and policies, and consistent reinforcement from leadership play so that supervision strategies are effectively integrated into daily practice. Learn about programs that help nursing supervisors create a supportive workplace culture and become effective leaders of CNAs and teams.

• Robyn Stone, Strategic Advisor, LeadingAge — Washington, DC, US
• Molly Carpenter, Director, Workforce Strategy and Development, LeadingAge — Omaha, NE, USA
• Natasha Bryant, Senior Director of Workforce Research & Development, LTSS Center, LeadingAge — Washington, DC, US
• Alice Bonner, Senior Advisor for Aging, Institute For Healthcare Improvement (IHI) — Boston, MA, US