8:30-9:30 a.m

147-G. Designing Home Care Roles to Better Support Workers and Clients

Direct care professionals are essential to long-term care, yet this workforce faces persistent challenges, including high turnover, low wages, and limited career advancement opportunities. This session will introduce a Universal Worker framework that enhances job quality and client outcomes by providing direct care professionals with advanced roles. Representatives from PHI, a national workforce organization, will describe one such role: a Care Integration Senior Aide (CISA) who observes, documents, and reports clients' clinical conditions to their care team. Home care providers will explain how they partnered with PHI to implement the CISA role. Discover how to use the Universal Worker framework and CISA role to transform workforce challenges into opportunities that ensure sustainable, high-quality care delivery.

• Amy Thomas, Vice President Home Care, Selfhelp Community Services — New York, NY, US
• Andrea Thomas, Associate Executive Director of Home Care, Sunnyside Community Services — Long Island City, NY, United States
• Jenna Kellerman, Senior Director, Workforce, PHI National — New York, NY, USA
• Ryan Haefele, Executive Director, Home Care, JASACare — Queens, NY, United States