8:30-9:30 a.m

19-D. Enhancing Inclusion through English Language Training

After conducting a campus-wide inclusion survey in July 2024, North Hill in Needham, MA, enlisted the help of life plan community residents to develop an English as a Second Language (ESL) program for team members with limited English proficiency. This session will focus on the inclusion survey and the ESL program it inspired. Presenters will describe how trained resident volunteers provide language instruction to team members during work hours, helping North Hill invest in employee skills, reduce turnover, enhance engagement, and foster a culture of inclusion and respect. Residents and ESL trainees will share their experiences working together in an individualized ESL program tailored to each student's unique communication level, job, and learning needs.

• Susan Downey, Director of Healthcare, North Hill — Needham, MA, US
• Christine Chin, Resident, North Hill — Needham, MA, US
• Anne Weaver, Resident, North Hill — Needham, MA, US