1:00-2:00 p.m

1-A. Using AI to Measure Resident Well-Being

Community engagement teams at aging services organizations prioritize the resident experience because they know residents' voices help shape their communities. Unfortunately, not every resident speaks up. That's where "Happy Aging" comes in. Powered by artificial intelligence (AI), the survey-driven prediction tool measures 23 observed indicators of resident well-being. This session will focus on the experiences of two life plan communities that engaged residents in a two-year research project to co-develop the "Happy Aging" tool. Presenters will describe the technology's development process and residents' participation in it. You'll discover how objective behavioral data, when paired with AI, can accurately predict resident well-being and enable engagement teams to plan timely interventions.

• Jessica Bourque, Director of Vitality & Well Being, The Sharon at SouthPark — Charlotte, NC, US
• Melissa Johnson, Senior Director of Marketing and Sales, Galloway Ridge, Inc. — Pittsboro, NC, US
• Lizzy Evens, Strategic Projects, Cubigo — San Francisco, CA, United States