4:30-5:30 p.m

15-C. Preserving Human Connections in Tech-Rich Care Settings

Smart technology systems can improve your organization's efficiency and outcomes, but they can't replace human interaction or the need for empathy in care settings. That's why senior living and healthcare leaders must work relentlessly to preserve meaningful human connections, even as they expand their use of artificial intelligence, automation, and digital systems. This session will use storytelling, case studies, and audience exercises to show how empathy strengthens communication, restores residents' dignity, improves perceptions of care, and reduces readmissions. You'll take home strategies for integrating empathy into workflows, onboarding, leadership practices, and technology-driven environments. Don't miss this opportunity to help your organization preserve the human experience even as it pursues innovation.

• Catherine Samatas, Director of Engagement and Innovative Programming, CJE SeniorLife — Chicago, IL, US
• Paisley Valentincic, VP and Chief Marketing Officer, CJE SeniorLife — Chicago, IL, USA