4:30-5:30 p.m

32-I. Build a Team That Outperforms Expectations

Extraordinary outcomes depend on extraordinary teams, whether you're leading an expansion, repositioning an existing campus, stabilizing occupancy, or launching a major operational initiative. This session tells the story of a life plan community that built a cross-functional team to deliver a successful expansion that many believed would not resonate with its intended audience. Presenters will describe how they improved performance across operations, culture, sales, brand, design, and development through strategic decisions, bold pivots, and mindset shifts that propelled a small nonprofit community to outsized success. You'll walk away with a replicable framework for building team chemistry and enhancing execution, along with practical tips for shifting culture and inspiring optimism.

• Billy Nelson, Health Care Administrator, Fairview — Groton, CT
• Brad Straub, President, Greystone — Irving, TX, United States
• Janel Wait, Co-CEO, AgePop
• Eric Harrmann, Chief Design Officer, AG Architecture — Milwaukee, WI, United States