4:30-5:30 p.m

6-F. Building an Integrated System for Resident Engagement

Life plan communities offer residents myriad opportunities to participate in rich programming across a range of digital platforms. But how can providers prevent technology saturation and uneven adoption? This session will highlight one provider's technology-enabled engagement system, which integrates digital communication platforms, automation, data and analytics, and artificial intelligence tools. Presenters will describe the system's components, including streaming, video libraries, and in-house digital channels; dashboards that help community leaders understand engagement patterns; and automation solutions that reduce manual tasks for program staff. You'll return home with a framework for viewing resident engagement as a scalable system rather than a collection of disconnected tools.

• Dusanka Delovska-Trajkova, CIO, Ingleside — Rockville, MD, US
• Ed Balkovich, Resident, Ingleside at King Farm — Rockville, MD, US
• Scott Code, Vice President, CAST, LeadingAge — Washington, DC, US
• Liz Keller, Resident Technology Engagement Manager, Ingleside — Rockville, MD, US