4:30-5:30 p.m

77-C. Building a Culture of Quality: The ELITE Quality Program

A growing number of aging services organizations are building systems to consistently improve outcomes and experiences for the older adults they serve and their families. This session will showcase the ELITE Quality Program, a national initiative that helps organizations strengthen leadership alignment, embed continuous improvement practices, and build a strong culture of quality. Presenters will share how ELITE provides the foundational framework organizations need to proactively identify risks, improve quality and safety, and strengthen stakeholder confidence. You'll gain practical insights from leaders who are implementing the program and learn strategies you can use to build sustainable systems that support exceptional care.

• Julie Apold, VP of Quality and Performance Excellence, LeadingAge Minnesota — Minneapolis, MN, US
• Jordan Kirchgessner Lollar, Associate Director, State Relations, LeadingAge — Starkville, MS, United States
• Dillon Beck, Services Manager, LASPS, LeadingAge — Washington, DC, US