Denise Boudreau

President
Parker Health Group, Inc.
Manasquan, NJ, USA
  • 148-H. How to Cultivate a Culture of Growth and Inclusivity

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    148-H. How to Cultivate a Culture of Growth and Inclusivity

    Studying the characteristics of senior living communities with healthy organizational cultures can help providers shape thriving workplaces of their own. This session will showcase how a two-year workforce-strengthening initiative at San Francisco’s Sequoia Living reduced turnover and enhanced resident satisfaction. Presenters will detail how the initiative encouraged residents and team members to embrace a growth mindset that respectfully challenges the status quo, foster an inclusive environment where all voices are heard, and exercise accountability and care to increase engagement and outcomes. You’ll discover how the initiative reduced Sequoia Living’s turnover to an all-time low of 17% and improved the “culture score” the organization receives from its employees.

Mary Boutette

Chief Operating Officer
Perley Health
Ottawa, ON, Canada
  • 73-C. International Perspectives: Driving Care Quality through Data Sharing

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    73-C. International Perspectives: Driving Care Quality through Data Sharing

    The Seniors Quality Leap Initiative (SQLI) is an international consortium established by North American and South African leading long-term care organizations. SQLI strives to enhance the quality of life and care for older adults by encouraging providers to share performance data and outcomes from their quality improvement initiatives with one another. During this session, SQLI leaders and members will showcase their efforts to improve providers’ benchmarking capacity, including ongoing research into developing an overall resident quality of life composite score and consistent employee engagement measures. Three aging services executives will discuss how SQLI participation has influenced their organization’s quality improvement efforts.

John Bowblis

Research Fellow
Scripps Gerontology Center at Miami University
Oxford, OH, USA
  • 17-E. Do Low Medicaid Payments Worsen Disparities in Nursing Homes?

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    17-E. Do Low Medicaid Payments Worsen Disparities in Nursing Homes?

    Do Medicaid payment levels affect quality and influence racial and ethnic disparities in individual nursing homes? This session will present findings from recent research on this previously unexplored question. Presenters will describe their analysis of a new national database containing facility- and resident-level data for nearly 9,500 nursing homes across 44 states. They’ll share findings on racial and ethnic disparities in nursing home quality and outcomes and examine whether these disparities are associated with Medicaid payment levels. Discover how Medicaid reimbursement shapes the association between a nursing home’s racial and ethnic composition, 5-star quality ratings, staffing levels, and resident-level quality outcomes.

Nik Boyer

Manager, Data Analytics
CLA
Charlotte, NC, US
  • 15-L. Using Technology to Meet Immediate and Long-Term Goals

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    15-L. Using Technology to Meet Immediate and Long-Term Goals

    Should aging services providers view technology as a strategic imperative that drives innovation and long-term growth, or as a tactical solution for addressing immediate operational challenges? This session will explore these questions, and the answers may surprise you. Presenters will suggest that the digital revolution presents an unprecedented opportunity for aging services organizations to integrate technology into their core vision, enabling them to transform operations, improve care quality, and ensure long-term sustainability. Additionally, these technologies can serve as tactical solutions that help organizations address specific operational challenges, resulting in immediate and measurable improvements. Discover how to take an integrated, strategic approach to deploying technology solutions that can support long-term transformation and innovation while meeting immediate needs.

Meredith Bradshaw

VP of Branding and Communications
Transforming Age
Bellevue, WA, US
  • 66-I. Building Your Organization’s Brand from the Inside Out

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    66-I. Building Your Organization’s Brand from the Inside Out

    Building a strong brand involves more than designing a logo and developing a catchy tagline. It’s also about creating an authentic emotional connection between your organization and its consumers, team members, and stakeholders. This session will show you how to cultivate your brand from within by engaging team members at all levels in defining and communicating your organization’s core values. Presenters will share a cross-departmental game plan for connecting team members to your organization’s vision and implementing an intentional workplace culture that unites everyone around a shared mission. You’ll take home a framework for ongoing storytelling that links team members to your brand and keeps them engaged through newsletters, events, and branded merchandise.

Janet Brady

Resident
Orchard Cove
Canton, MA, US
  • 85-J. Let Residents and Team Members Reimagine the Continuum

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    85-J. Let Residents and Team Members Reimagine the Continuum

    Orchard Cove, a life plan community in Canton, MA, began reimagining its continuum of care in early 2021 in response to sweeping changes in the field of aging, feedback from residents, and business priorities. This session will detail the organization’s planning and implementation process, led by a multidisciplinary group of team members and residents. Presenters will describe how the Orchard Cove team developed a health and well-being navigation program, actively promoted the well-being of residents and team members, reimagined skilled nursing, and introduced a new array of services to maximize independence and enhance quality of life. You’ll gain valuable insights to help you engage with stakeholders as you launch a similar process.

Karen Brandt

VP of People
Transforming Age
Bellevue, WA, US
  • 140-G. The ROAD to Building Your Workforce Through Internships

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    140-G. The ROAD to Building Your Workforce Through Internships

    Senior living communities seeking to strengthen their workforce must take deliberate steps to reach younger workers who may not yet view aging services as an attractive career path. This session will highlight a program that can help. The Rotational Operations and Development (ROAD) talent development model invites young interns to explore the full range of career opportunities in aging services through internship rotations across various departments such as operations, dining, marketing, resident services, and more. LeadingAge members who are using the ROAD model, along with interns who’ve participated in it, will share their experiences. You’ll gain the tools you need to attract Gen Z team members to your organization and to our field.

Tommy Brewer

Managing Director
Ziegler
Richmond, VA, United States
  • 137-K. Develop a Strategic Repositioning Plan for Your Community

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    137-K. Develop a Strategic Repositioning Plan for Your Community

    Are you seeking ways to transform the challenges facing your senior living campus into opportunities to address local service gaps and shape a brighter future for your organization? This session will provide a roadmap to help you make that happen. Presenters will demonstrate how strategic design, financial planning, and market analysis can ensure your community’s long-term sustainability while creating a vibrant and welcoming environment that exceeds the expectations of older consumers. You’ll gain actionable strategies for exploring current trends and opportunities in senior living, aligning your existing spaces with emerging trends, and developing a strategic repositioning plan that balances resident needs, financial goals, and operational priorities.

Jennifer Brinckerhoff

Medical Director
Orchard Cove
Canton, MA, US
  • 85-J. Let Residents and Team Members Reimagine the Continuum

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    85-J. Let Residents and Team Members Reimagine the Continuum

    Orchard Cove, a life plan community in Canton, MA, began reimagining its continuum of care in early 2021 in response to sweeping changes in the field of aging, feedback from residents, and business priorities. This session will detail the organization’s planning and implementation process, led by a multidisciplinary group of team members and residents. Presenters will describe how the Orchard Cove team developed a health and well-being navigation program, actively promoted the well-being of residents and team members, reimagined skilled nursing, and introduced a new array of services to maximize independence and enhance quality of life. You’ll gain valuable insights to help you engage with stakeholders as you launch a similar process.

Amy Brodie

Senior Vice President of Client Experience
Love & Company, Inc.
Frederick, MD, United States
  • 71-J. How to Succeed Even When Expansion Presales Disappoint

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    71-J. How to Succeed Even When Expansion Presales Disappoint

    A solid reputation, high occupancy, and a long waitlist won’t guarantee presales success for your next major expansion. That’s the lesson of this session, which will tell the story of a successful life plan community whose expansion stalled unexpectedly. Instead of giving up, the organization and its marketing firm launched a three-month plan to boost leads and sales. Representatives from the community and the firm will discuss how they assessed the root causes of underperformance, developed collaborative action plans aligned with financial goals, refreshed the community’s brand to showcase its unique selling points, and made other adjustments and tough decisions. This cautionary tale with a happy ending could help you succeed in the face of future disappointments.

Erin Broghammer

Student
Metropolitan State University of Denver
Denver, CO, USA
  • 143-D. Experiential Learning: A Next-Generation Workforce Strategy

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    143-D. Experiential Learning: A Next-Generation Workforce Strategy

    Experiential learning that integrates education, mentorship, and hands-on practice represents a valuable opportunity to address workforce shortages while nurturing a new generation of compassionate and skilled caregiving professionals. This session will outline a comprehensive framework for developing experiential learning by offering internship, industry immersion, service-learning, capstone, volunteer, and job shadowing opportunities. You’ll gain insights into the benefits of enabling students and professionals to build their knowledge and skills through hands-on experience within your organization. Discover how to engage academic institutions, students, and community partners in designing and implementing opportunities that nurture the next generation of professionals in the aging services field.

Kristy Brown

Director of SNF Strategy
Assembly Health
Chicago, IL, United States
  • 84-G. Operationalize ADR Management to Protect Your Resources

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    84-G. Operationalize ADR Management to Protect Your Resources

    Nursing homes and post-acute care providers face heightened scrutiny when Medicare and other payers issue Additional Documentation Requests (ADR) or conduct targeted medical reviews and post-payment audits. Delays in responding to these requests can lead to improper payment findings against the provider. This session will help leaders shift from reactive, one-claim-at-a-time ADR responses to a structured, collaborative approach. Presenters will outline common review triggers, explain how documentation gaps and fragmented communication pose financial and compliance risks, and review each step of an ADR, from request through appeal. Learn how to operationalize ADR and denial management to support quality and financial stability.