Yvette Zelaya

Director of Talent Acquisition
Front Porch
Glendale, CA, US
  • 143-I. From Fragmented to Focused: Centralizing Talent Acquisition

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    143-I. From Fragmented to Focused: Centralizing Talent Acquisition

    A centralized talent acquisition framework consolidates hiring operations under a single Human Resources (HR) team and helps your organization transform recruitment into a proactive, data-driven strategy. This session will show you how centralized recruitment models enable HR teams to conduct higher-quality candidate assessments and enhance the candidate experience through consistent communication, streamlined touchpoints, and clear expectations. Presenters will share strategies to help you assess and redesign your current recruitment operations, streamline workflows, and leverage technology to drive higher returns on investment. You’ll see how a centralized approach can lower vacancy rates, improve outcomes, strengthen workforce stability, and reduce your organization’s compliance and legal risk.

Xu Zhengjian

Executive Director
Nanjing J-CARE Consulting Co Ltd.
Nanjing, JIANGSU, China
  • 75-D. International Perspectives: Field-Driven Standards Lead to Person-Centered Innovation

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    75-D. International Perspectives: Field-Driven Standards Lead to Person-Centered Innovation

    Providers of aging services in China have used CARF International’s field-driven, person-centered accreditation standards to improve the care experience of their residents and the business outcomes of their organizations. This session will showcase China’s innovative business and care delivery in independent living, assisted living, rehabilitation programs, and other care models unique to China. Presenters will introduce you to China’s aging services system, explain how it compares to aging services worldwide, and suggest ways it could be replicated in other countries. Panelists will also share how Chinese providers are expanding person-centered practices across entire systems of care.

RJ Zielinski

CFO
The Admiral at the Lake
Chicago, IL, US
  • 67-J. How to Make Every Team Member a Sales and Marketing Expert

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    67-J. How to Make Every Team Member a Sales and Marketing Expert

    Marketing senior living communities isn’t the sole responsibility of your sales and marketing team. Providers will achieve significantly better outcomes by encouraging team members across departments to collaborate on reaching shared sales goals. This session will show you how to engage all team members in boosting resident satisfaction, strengthening your organization’s reputation, and identifying new growth opportunities. Presenters will demonstrate how to incorporate everyone’s unique input into discussions about what makes your community special. Don’t miss this opportunity to discover how tailored marketing approaches can help you achieve more inclusive and effective results and why breaking down barriers among departments is essential for achieving sales success.

Sheryl Zimmerman

Associate Dean and Distinguished Professor
University of North Carolina at Chapel Hill
Chapel Hill, NC
  • 18-F. How Residents and Caregivers Perceive Inclusive Dementia Care

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    18-F. How Residents and Caregivers Perceive Inclusive Dementia Care

    Aging services providers recognize the benefits and challenges of enabling residents with varying cognitive abilities to live together, rather than segregating residents with dementia in memory care areas. Yet few studies have examined the care delivered in inclusive residential settings. This session will help fill that gap. Presenters will share their research on how residents and team members perceive inclusive living environments; how these perceptions affect residents’ well-being and experiences of care; and the extent to which professional caregivers feel supported in problem-solving and collaboration. Join this session to see inclusive long-term care settings through the eyes of those who live and work there.

Heather Zoeller

Director – Advisory Services
OnePoint Partners
Topsfield, MA, USA
  • 44-C. Expanding an Affordable Housing Community to Reach the Middle Market

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    44-C. Expanding an Affordable Housing Community to Reach the Middle Market

    West Hartford Fellowship Housing is implementing a comprehensive campus expansion which will broaden its mission to meet the needs of middle-market consumers. Presenters will outline steps the Connecticut-based housing provider has taken to protect the rights of current residents and preserve existing lower rent structures while also serving a slightly different income demographic. They’ll share architectural design strategies that helped reduce the cost of new construction and a multi-source financing plan that incorporates Low-Income Housing Tax Credits and existing federal subsidies. Whether you’re a seasoned affordable housing provider or new to the field, this session will equip you to reach new middle- and lower-middle markets.

Martin Zorn

Board Chair
Arcadia Family of Companies
Honolulu, HI, US
  • 33-J. Aligning Executive Compensation with Strategic Priorities

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    33-J. Aligning Executive Compensation with Strategic Priorities

    Today’s nonprofit senior living organizations must balance mission-driven care with financial sustainability, address workforce shortages, and meet evolving resident expectations. Strategic planning can help organizations address these and other challenges, but it is not a standalone solution. Organizations must also align short- and long-term goals with executive compensation so that top leaders are rewarded for achieving desired outcomes. This session will show you how. A senior living executive and board chair will share how they adopted a strategic plan that aligned multiple compensation elements with specific strategic goals. You’ll learn to map goals to compensation levers and develop a pay structure that balances short-term execution with long-term mission impact.