David Caudle

Executive Creative Director
Tandem Senior Living Advisors
Gastonia, NC, United States
  • 121-A. Tiny Home, Massive Lifestyle: Selling Studio Apartments

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    121-A. Tiny Home, Massive Lifestyle: Selling Studio Apartments

    Does your life plan community have small studio apartments that it’s struggling to fill because they can’t be expanded or combined with larger units? This session may offer some solutions. A chief marketing officer, an interior designer, and a senior living advisor will share how they successfully marketed and quickly filled five studio apartments that had been sitting empty or used for storage. They did so by tapping into the current interest in stylish, functional tiny-home residences and giving the units a facelift with updated designs and size-appropriate furnishings. You’ll see before-and-after photos showing how the community redesigned and marketed the studio apartments as part of its successful “Tiny Home, Massive Lifestyle” campaign.

Verna Cavey

Resident/Educator
Clermont Park, CLC
Denver, CO, USA
  • 22-J. Innovating Together: Working with Academic Health Partners

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    22-J. Innovating Together: Working with Academic Health Partners

    Partnering with academic health institutions can help your senior living organization unlock resources, foster innovation, and improve older adults’ quality of life. During this session, representatives from a university and a life plan community will describe their collaboration and explain how it created opportunities for both partners. Presenters will outline how the community gained access to cutting-edge medical research and health screenings, while university researchers collaborated with community team members and residents to co-create solutions to pressing challenges. You’ll learn how to identify and approach potential partners, bridge cultural gaps, navigate challenges, and sustain momentum. Get ready to connect aging and academia to deliver measurable benefits to all stakeholders.

Ky Chaffin

Board Chair
Saint Simeon’s Episcopal Home
Tulsa, OK, US
  • 36-I. What’s Your Organization’s Good Governance Score?

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    36-I. What’s Your Organization’s Good Governance Score?

    True or false? “Most of our board’s meeting time is devoted to hearing management reports; directors speak less than 10% of the time.” During this session, a governance advisor will use this and other true-false statements to help you evaluate your board’s performance on the “Good Governance Index.” Along the way, you’ll explore key governance principles, including the role board members play in charting and securing the future of their organizations, and how governance structures and policies influence the board’s effectiveness. Join this session to discover how closely your board’s practices align with sound governance principles, identify policies and actions that will strengthen your board, and learn strategies for overcoming obstacles that hinder good governance.

Misty Chally

Executive Director
The Critical Labor Coalition
  • 114-E. Immigration Policy and the Aging Services Workforce

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    114-E. Immigration Policy and the Aging Services Workforce

    Decisions regarding immigration policy have significant implications for the aging services workforce. Join this session to hear a detailed report on recent developments in federal immigration policy and explore how these changes impact the ability of providers to attract and retain essential caregiving talent. An engaging discussion with policy experts will provide a deeper understanding of current federal actions and demonstrate how LeadingAge and its partners are advocating on Capitol Hill to protect and expand the workforce, maintain continuity of care, and support providers as they navigate this complex policy landscape.

Chet Chandler

Vice President of Strategic Accounts
Value First, Inc.
Minneapolis, MN, United States
  • 76-B. Overcoming Supply Chain Hurdles in Senior Living

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    76-B. Overcoming Supply Chain Hurdles in Senior Living

    Nonprofit senior living organizations understand all too well how supply chain disruptions strain operations, leading to higher prices, operational disruptions, supply shortages, staff burnout, and dissatisfied residents. During this session, a representative from LeadingAge Gold Partner Value First will join LeadingAge members to share strategies for optimizing operations and overcoming supply chain hurdles. They’ll discuss the pros and cons of outsourcing operations; the impact of tariffs and workforce challenges; and how organizations can keep their supply chains open. Join the conversation to pinpoint supply chain and operational challenges and learn how your peers are tackling them.

Jill Chang

Marketing and Sales Director
Bayview
Seattle, WA
  • 23-H. Inclusiveu00a0by Design: Addressing Isolation and Loneliness in Senior Living

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    23-H. Inclusiveu00a0by Design: Addressing Isolation and Loneliness in Senior Living

    The serious health risks associated with loneliness among individuals living alone are well-documented. However, less is known about addressing isolation that persists even when people reside in a community with their peers. This session will explore the difference between genuine human connection and mere physical proximity. Presenters will identify ways in which isolation and loneliness can persist within communities and examine the additional challenges that LGBTQ+ older adults face when accessing care, shelter, and community support. You’ll discover new opportunities to promote inclusion and connection among older adults and team members, ranging from small cultural shifts to more significant changes in the design of the built environment.

Bill Charnetski

EVP, Health System Solutions and Government Affairs
PointClickCare
Mississauga, ON, Canada

Henna Chatterjee

R3 Wellness Coordinator
Simon C. Fireman Community
Randolph, MA, US
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

Mindy Cheek

Senior Vice President
Greystone
Irving, TX, United States
  • 59-C. How Important are Placement Agencies to Your Marketing Program?

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    59-C. How Important are Placement Agencies to Your Marketing Program?

    Placement agencies can help senior living communities attract new residents. They can also serve as a valuable resource to older adults seeking housing, services, and supports. How can providers evaluate an agency to ensure it shares their values and goals? This session will help you answer that question. Presenters will examine the influence of placement agencies on the senior living sector, the benefits and drawbacks of using these agencies, and strategies for establishing mutually beneficial partnerships with them. A panel representing placement agencies and providers will discuss common challenges related to agency fees, competition, market dynamics, transparency, and resident choice. Discover how to effectively collaborate with placement agencies to streamline the referral process and increase your occupancy rate.

Alisa Chestler

Shareholder
Baker Donelson
Baltimore, MD, US
  • 10-J. AI, Cybersecurity, and the Law: What You Need to Know

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    10-J. AI, Cybersecurity, and the Law: What You Need to Know

    Artificial Intelligence (AI) is rapidly transforming senior living and healthcare, offering unprecedented opportunities to improve care delivery, streamline operations, and enhance resident engagement. Unfortunately, AI can also heighten cybersecurity risks and create complex legal issues for your organization. This session will highlight privacy laws, liability risks, and contractual obligations that could affect your use of AI. Technology experts and a senior living provider will guide you through steps to evaluate AI opportunities and build a technology roadmap that minimizes risk and aligns innovation with compliance and security best practices. Join this session to explore evolving issues that senior living executives can’t afford to ignore.

Janice Chia

Managing Director
Ageing Asia Pte Ltd
Singapore, SG_01, SG

Christine Chin

Resident
North Hill
Needham, MA, US
  • 19-D. Enhancing Inclusion through English Language Training

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    19-D. Enhancing Inclusion through English Language Training

    After conducting a campus-wide inclusion survey in July 2024, North Hill in Needham, MA, enlisted the help of life plan community residents to develop an English as a Second Language (ESL) program for team members with limited English proficiency. This session will focus on the inclusion survey and the ESL program it inspired. Presenters will describe how trained resident volunteers provide language instruction to team members during work hours, helping North Hill invest in employee skills, reduce turnover, enhance engagement, and foster a culture of inclusion and respect. Residents and ESL trainees will share their experiences working together in an individualized ESL program tailored to each student’s unique communication level, job, and learning needs.