Nicole Fallon

VP, Integrated Services and Managed Care
LeadingAge
Washington, DC
  • 58-L. CMMI Models: Can Your Organization ELEVATE, ACCESS, and LEAD?

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    58-L. CMMI Models: Can Your Organization ELEVATE, ACCESS, and LEAD?

    Three new value-based payment models from the Center for Medicare & Medicaid Innovation (CMMI) are reshaping how aging services providers deliver and finance care for older adults. This session will introduce you to ELEVATE, ACCESS, and LEAD and explain how providers can use these models to advance chronic care management, dementia care, prevention strategies, and technology-enabled solutions that improve outcomes for residents and clients. Presenters will help you prepare your organization to participate in these emerging models and explain what they could mean for the future of aging services.

  • 81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    The rules and processes governing managed care continue to evolve as more beneficiaries enroll in Medicare Advantage plans each year. This session will bring you up to date on the program’s latest policy developments, so you’re ready to strengthen your organization’s internal processes and maximize your reimbursement. LeadingAge provider members and a managed care contracting and billing expert will be on hand to update you on Medicare Advantage policies related to prior authorization, appeals, and the complaint process for reporting noncompliance. They’ll also show you how to improve your first-pass prior authorization accuracy and accelerate clean claim submissions. Don’t miss this opportunity to learn how to succeed in managed care.

  • 92-A. Updates on Federal Funding and Policy

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    92-A. Updates on Federal Funding and Policy

    Are you seeking up-to-date information on how federal funding and policy decisions are likely to affect your service lines? Or are you simply curious about the broader policy landscape shaping the aging services field? Either way, you’ll leave satisfied after attending this speed round of Washington updates. The LeadingAge Policy Team will be on hand to fill you in on the latest developments affecting Medicare and Medicaid, workforce policy, affordable housing, and the federal legal landscape. You’ll also receive advocacy tips to ensure your voice is heard in Washington, DC.

Stephen Fetyko

President & CEO
Brio Living Services
Chelsea, MI
  • 20-H. Flip the Script on Accountability

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    20-H. Flip the Script on Accountability

    Most organizational leaders unknowingly sabotage their teams by treating accountability as punishment. This fear-based approach to managing teams carries hidden costs, including stifled innovation, talent exodus, and decision-making paralysis. This session will introduce you to a growth-oriented alternative called “Supportive Accountability,” which encourages team members to make voluntary commitments to an organization based on intrinsic satisfaction, curiosity, or enjoyment rather than fear of punishment. Presenters will examine why traditional accountability approaches fail and explore the science behind what truly drives responsibility. You’ll return home with a 10-step guide to implementing a supportive accountability system that builds trust, accelerates growth, and creates thriving teams.

David Fields

Managing Director
Raymond James & Associates, Inc.
Ardmore, PA
  • 44-E. Secure Your Future: Restructure and Reimagine

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    44-E. Secure Your Future: Restructure and Reimagine

    Executive teams update their strategic plans annually to refine the traditional continuum model they’ve offered for decades. These organizations now face unprecedented challenges as more for-profit developers enter the field, consumer preferences shift, and government payments decline. Tweaking the continuum won’t be enough to secure the future. Instead, this session will show you how to restructure your organization and reimagine the continuum. Presenters will offer guidance on selling or repurposing assets to advance your mission, collaborating with and learning from investors, restructuring your debt, and addressing your legal issues. Let a turnaround manager and an investment banker help you develop an achievable restructuring plan that will appeal to investors and secure your organization’s future.

David Finkelstein

CIO
RiverSpring Living
Bronx, NY
  • 10-J. AI, Cybersecurity, and the Law: What You Need to Know

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    10-J. AI, Cybersecurity, and the Law: What You Need to Know

    Artificial Intelligence (AI) is rapidly transforming senior living and healthcare, offering unprecedented opportunities to improve care delivery, streamline operations, and enhance resident engagement. Unfortunately, AI can also heighten cybersecurity risks and create complex legal issues for your organization. This session will highlight privacy laws, liability risks, and contractual obligations that could affect your use of AI. Technology experts and a senior living provider will guide you through steps to evaluate AI opportunities and build a technology roadmap that minimizes risk and aligns innovation with compliance and security best practices. Join this session to explore evolving issues that senior living executives can’t afford to ignore.

Faith Fitzgerald

Director of Pastoral Care
Westminster Canterbury Richmond
Richmond, VA
  • 112-D. Fostering Connection Through Open Storytelling

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    112-D. Fostering Connection Through Open Storytelling

    During a recent campus expansion, a life plan community’s pastoral team strengthened campus connections by organizing a series of panels featuring open storytelling on topics such as change, purpose, love, grief, and caring for others. This session will explore how the pastoral team identified topics that resonated with residents and guided panelists through months of discussions before selecting each panel’s topic. Resident panelists will explain how honest storytelling strengthens connections and encourages self-reflection, especially during periods of growth or change. You’ll learn about the vital role pastoral care teams play in life plan communities and gain tools to help you create your own open storytelling program.

Peter Fleming

COO
The Hill at Whitemarsh
Lafayette Hill, PA
  • 65-E. Early Advantage Programs: Put Your Wait List to Work

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    65-E. Early Advantage Programs: Put Your Wait List to Work

    Innovative service models are gaining traction as life plan communities navigate shifting consumer expectations and competitive pressures. This session will examine one such model: Early Advantage programs that allow waitlisted individuals to become “residents” before moving in. Two providers, an actuary, and a strategic consultant will describe these programs, which often charge consumers a fee in exchange for priority waitlist placement or early access to healthcare services. Presenters will explore how these programs benefit providers and the challenges related to pricing, operations, and policy-setting. You’ll learn what motivates prospective residents to join these programs, lessons learned by providers, and risk factors for boards to consider.

Tracy Fluhr

EHR Clinical Resource Specialist
Nazareth Home
Louisville, KY
  • 3-C. Unlocking the Power of Interoperability

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    3-C. Unlocking the Power of Interoperability

    As the country’s healthcare system becomes more interconnected, the need for interoperable data exchange across care settings has never been more critical. Yet interoperability is often hindered because its meaning and benefits are unclear to the providers who could gain the most from it. This session will clear up the confusion. Presenters will demonstrate the practical advantages of interoperability and help you assess your organization’s readiness to implement it. They’ll also offer practical strategies for connecting data systems, enabling seamless data exchange with other care settings, and supporting integrated workflows. You’ll learn how one organization used interoperability to transform its operations, boost staff morale, and strengthen referral networks.

Angelica Flynn

Vice President
AKCG – Public Relations Counselors
Mount Laurel, NJ
  • 64-D. Turning Stories into Sales: How Media Coverage Can Help

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    64-D. Turning Stories into Sales: How Media Coverage Can Help

    Senior living professionals are familiar with traditional sales tactics but often lack experience using earned media as a strategic touchpoint with prospective residents. This session fills that knowledge gap by introducing a communication approach that builds relationships with prospects through media coverage that validates a community’s strengths, highlights resident experiences, and reinforces trust at key decision points in the prospect’s decision-making journey. Presenters will teach you the fundamentals of developing strong story ideas, pitching them to the media, and integrating media coverage into sales strategies. You’ll take home tools to help your community kick-start or enhance its media relations programs, improve conversions, and accelerate prospects’ decision-making.

Dina Frauwirth

Seniorly Premier Advisor
Adult Care Advisors
Aberdeen, NJ
  • 79-D. Future-Proof Your Organization with a Quality Framework

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    79-D. Future-Proof Your Organization with a Quality Framework

    Investing in quality can future-proof your aging services organization against regulatory, reimbursement, and demographic changes. The reason is simple: Discerning consumers assess providers based on whether their quality is trustworthy and measurable. This session will highlight the quality metrics that matter most to consumers and families when selecting aging services providers. You’ll learn how to use a standardized quality framework to strengthen workforce culture, improve recruitment, and reduce turnover. You’ll also discover how your organization’s quality performance can set it apart in the marketplace, build robust referral pipelines, and expand partnerships. This is your chance to transform quality from a compliance requirement into a growth strategy.

Annie Frazier

VP of Development & Community Relations
Bridgewater Retirement Community
Bridgewater, VA
  • 19-G. A Resident-Led Model for Purpose and Partnership

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    19-G. A Resident-Led Model for Purpose and Partnership

    By empowering residents to serve others, life plan communities can strengthen their organizational culture, enhance engagement, and support leadership development. That’s the lesson one community learned when it established a resident-directed Community Connections Team to plan, promote, and evaluate outreach initiatives. This session will explore the community’s service model, which inspires residents and team members to contribute more than 1,000 hours of service each year to hunger initiatives, intergenerational reading partnerships, and other outreach efforts. Presenters will share practical strategies for generating outreach ideas, evaluating service projects, collaborating across campus, and involving the Foundation as a vital partner in funding initiatives and growing a culture of community partnership. Learn how to deepen resident engagement within your community and across your region.

Jen Fullhart

VP of Assisted Living
Cedar Community
West Bend, WI
  • 26-C. Leveraging Your Leadership Team to Move the Needle on Benevolence

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    26-C. Leveraging Your Leadership Team to Move the Needle on Benevolence

    Everyone is a fundraiser. That’s the message of this session, which will help you support key strategic priorities in your senior living community by connecting donors, both emotionally and programmatically, to specific activities or divisions on your campus. Presenters will show you how to leverage the strategic vision of your board, executive team, divisional leaders, and key frontline staff to move the needle on benevolence. You’ll learn to build relationships with diverse team leaders across all care levels and lifestyle divisions, then work together to prioritize fundraising opportunities that align with donor interests and your strategic plan.

Antonio Galvan

VP of Resident Experience
Covenant Living Communities and Services
Skokie, IL
  • 116-H. Measuring the Impact of Resident Engagement

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    116-H. Measuring the Impact of Resident Engagement

    Older adults increasingly seek purpose, autonomy, and connection in their daily lives. Engagement activities in senior living communities must reflect these desires by moving beyond entertainment to include experiences that support physical, emotional, social, intellectual, and spiritual well-being. This session will explore shifting engagement preferences and introduce you to tracking and assessment methods for measuring the impact of engagement activities, demonstrating their value to stakeholders, and empowering staff to deliver more intentional, resident-centered experiences. You’ll leave with actionable strategies to reframe your engagement efforts, strengthen the link between programming and resident well-being, and communicate success in ways that resonate with stakeholders.