Judy Collett-Miller

Director of Business Development
Parker Health Group, Inc.
Highland Park, NJ, US
  • 97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    In 2023, Parker Health Group in Piscataway, NJ, asked family caregivers of clients enrolled in its adult day services program how the organization could better support them. The caregivers asked for solution-based information, available on demand, to help them fulfill their caregiving responsibilities. During this session, representatives from Parker and Trualta, an online platform for family caregivers, will describe how Parker responded by creating an educational learning platform, integrated with Trualta, that offers information, resources, programming, and services for caregivers and clients. Presenters will outline the initiative’s startup and implementation, staffing resources, operational considerations, and cost.

Ann Collette

VP Strategy
Masonicare
Wallingford, CT, US
  • 59-A. From Blah to Brilliant: Transforming Senior Living Marketing

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    59-A. From Blah to Brilliant: Transforming Senior Living Marketing

    Senior living consumers have evolved, but many life plan community marketing programs haven’t kept pace. Until now. This session will showcase an innovative, multi-layered marketing and communications strategy that uses technology, personalization, and relationship-building to deliver a standout prospect experience. Presenters from a life plan community will describe their outreach to prospective residents, including customer relationship management, AI-driven content development, website behavior tracking, personalized emails, and follow-up systems. They’ll report how these innovations have increased prospect engagement, built trust, and delivered tailored messages that address individual fears, motivations, and readiness stages. Don’t miss this opportunity to apply a proven model to boost conversions and occupancy.

Scott Collins

CEO
Link-age Solutions
Mason, OH
  • 12-L. Beyond the Hype: AI’s Future in Aging Services

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    12-L. Beyond the Hype: AI’s Future in Aging Services

    Artificial Intelligence (AI) is gaining recognition worldwide. But what is AI’s real impact on aging services providers today, and how could it shape the future of care? This session will cut through the hype to answer the questions on every provider’s mind: Which parts of AI are real? Which are a waste of resources? A panel of senior living leaders will share how they’ve used AI to improve operational efficiency, support team members, and engage residents more effectively. They’ll also explain how AI helps them manage data security, integrate organizational systems, and enhance operations and services. You’ll discover AI’s transformative possibilities and learn how to develop your own AI implementation plan.

Dana Compagnone

Director, Strategy
Rally
Kansas City, MO, US
  • 61-B. Let Current Residents Help You Identify Future Residents

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    61-B. Let Current Residents Help You Identify Future Residents

    Life plan communities seeking new feeder markets beyond their local area need look no further than their own residents to identify ideal prospects. In this session, a panel of marketing experts will explain how a multisite senior living organization partnered with a marketing agency to improve outreach to local consumers and reach qualified prospects beyond its immediate area. Presenters will describe how the organization’s marketing team used information about current residents including their affiliations and personal passions to conduct targeted outreach to prospective residents with similar interests. You’ll learn how to boost lead quality by crafting innovative strategies to reach prospects seeking a new home where they genuinely belong.

Peggy Connorton

AVP, Healthcare Regulation, Compliance, Quality
Covenant Living Communities and Services
Skokie, IL, US
  • 84-G. Operationalize ADR Management to Protect Your Resources

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    84-G. Operationalize ADR Management to Protect Your Resources

    Nursing homes and post-acute care providers face heightened scrutiny when Medicare and other payers issue Additional Documentation Requests (ADR) or conduct targeted medical reviews and post-payment audits. Delays in responding to these requests can lead to improper payment findings against the provider. This session will help leaders shift from reactive, one-claim-at-a-time ADR responses to a structured, collaborative approach. Presenters will outline common review triggers, explain how documentation gaps and fragmented communication pose financial and compliance risks, and review each step of an ADR, from request through appeal. Learn how to operationalize ADR and denial management to support quality and financial stability.

  • 108-L. Identify and Address Risks Before the Survey Team Arrives

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    108-L. Identify and Address Risks Before the Survey Team Arrives

    The survey environment for long-term care providers is growing more complex as federal and state agencies refine guidance, raise expectations, and adjust priorities. This complexity often turns annual recertification and complaint surveys into disruptive, high-stress events that expose gaps in practice, documentation, and oversight. Using QAPI as a framework, this session will equip organizational leaders with the tools to stay survey-ready every day. Presenters will review emerging national and state survey trends and highlight common citations and surveyor priorities. They’ll show you how to focus on high-risk processes, develop performance improvement projects, and monitor corrective actions. You’ll get the support you need to build day-to-day practices that identify and address risks before the survey team arrives.

Walter Constantine

Vice President
EPIC Senior Living
San Francisco, CA, US
  • 97-D. Navigating M&A: The Critical Role of Insurance

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    97-D. Navigating M&A: The Critical Role of Insurance

    As mergers and acquisitions (M&A) continue to reshape the senior living landscape, organizations need specialized knowledge and tools to navigate these complex transactions. During this session, a representative from LeadingAge Gold Partner EPIC Senior Living will review the M&A due diligence process and highlight the critical role insurance plays in protecting buyers and sellers by uncovering hidden liabilities and ensuring coverage continuity throughout the transaction lifecycle. Whether your organization is expanding, consolidating, or exploring strategic partnerships, this session will help you make informed decisions that safeguard your mission, residents, and financial future.

Jonathan Cook

President/CEO
LifeSpire of Virginia
Glen Allen, VA, USA
  • 54-J. Proven Strategies for Life Plan Community Expansion

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    54-J. Proven Strategies for Life Plan Community Expansion

    Growth can enhance a life plan community’s mission, diversify its revenue, expand its market reach, and enable it to serve more older adults. But it also carries significant financial, operational, and reputational risks. In this session, two life plan community leaders and a marketing strategist will demystify the expansion process. They’ll share how they make growth decisions by assessing organizational readiness, aligning boards, securing financing, analyzing competitors, and building demand before opening. Let these experienced leaders give you confidence and a practical roadmap for pursuing strategic expansion that balances mission-driven decision-making with business imperatives.

Michael Cooney

General Manager
HammondCare
Sydney, NSW, Australia
  • 125-A. International Perspectives: Lessons from Household Care Models

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    125-A. International Perspectives: Lessons from Household Care Models

    In 2023, Australia’s HammondCare, the United Kingdom’s Belong Group, and The Green House Project in the United States established the Household Model International Consortium to promote the benefits of small-scale congregate settings for older adults. During this session, representatives from the consortium’s three founding members will share the history of the household model and discuss its physical design and operational philosophy. Presenters will highlight key features of the household model, including privacy, connections to nature and the outdoors, consistent staff assignments, fresh food, and a care model that places residents at the center of every decision. You’ll learn strategies for incorporating household model design and operational principles into your operations, even if large-scale renovations or new construction aren’t feasible for your organization.

Nicola Cooper

Technology and Digital Innovation Lead
Scottish Care
Glasgow Prestwick Airport, SCOTLAND, UK
  • 10-G. International Perspectives: Can AI Transform Care and Safeguard Human Rights?

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    10-G. International Perspectives: Can AI Transform Care and Safeguard Human Rights?

    Artificial Intelligence (AI) is poised to disrupt social care with promises of transformative care delivery. This session will explore how AI-powered technologies, appropriately used, can also safeguard human rights and ethical integrity while improving lives. Presenters will examine Oxford University’s principles for designing and implementing AI and the Scottish Human Rights Commission’s FAIR Model, which places individuals requiring care at the heart of decision-making processes. They’ll also introduce you to cAIr, an AI-powered assistant that expands access to services in underserved areas, drives inclusive delivery, and enhances equity, well-being, and autonomy. You’ll learn how technology can uplift humanity, empower care systems, and reshape futures while adhering to principles of equity, dignity, and compassion.

Joel Cormier

Director of Sales and Engineering
Viconic Health
Milfoerd, MI, USA
  • 129-D. The Built Environment: A Tool for Preventing Falls

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    129-D. The Built Environment: A Tool for Preventing Falls

    Senior living providers have an obligation to protect residents and staff from falls while helping them maintain their autonomy and enhancing their quality of life. This session will explore essential, yet often overlooked, tools to help you meet that obligation: the buildings where residents and team members live and work. Presenters will demonstrate how simple modifications to existing structures or new construction in your skilled nursing, transitional care, assisted living, and memory care settings can prevent falls and improve outcomes for residents and staff. Join this session to pinpoint specific elements of your organization’s built environment that can help you prevent, detect, and protect against falls and their adverse outcomes.

Christina Cosgrove

Director of Social Services
Vermont Veterans’ Home
Bennington, VT, US
  • 109-A. Supporting Human Connection through Intimacy Policies

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    109-A. Supporting Human Connection through Intimacy Policies

    Many organizations recognize the importance of honoring residents’ rights, yet few have clear guidelines for supporting intimate expression, especially when decision-making capacity is impaired. This session will introduce you to a collaborative, multidisciplinary approach to developing an intimacy and sexuality policy. Presenters will highlight how one nursing home worked with a medical ethicist, staff, residents, and families to develop a framework that safeguards vulnerable adults while affirming their fundamental human need for connection, companionship, and intimate expression. You’ll take away information to help you support residents’ intimacy responsibly and compassionately, honor individual rights, and enhance overall quality of life, all while complying with regulations.

Linda Couch

Senior Vice President of Policy and Advocacy
LeadingAge
Washington, DC, US
  • 92-A. Updates on Federal Funding and Policy

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    92-A. Updates on Federal Funding and Policy

    Are you seeking up-to-date information on how federal funding and policy decisions are likely to affect your service lines? Or are you simply curious about the broader policy landscape shaping the aging services field? Either way, you’ll leave satisfied after attending this speed round of Washington updates. The LeadingAge Policy Team will be on hand to fill you in on the latest developments affecting Medicare and Medicaid, workforce policy, affordable housing, and the federal legal landscape. You’ll also receive advocacy tips to ensure your voice is heard in Washington, DC.