Martin Damian

Vice President
Sabra Health Care REIT
Hopkinton, MA, USA
  • 11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    Senior living communities aspire to help older residents and clients maintain the highest level of wellness for as long as possible. This session will explore how real-time service coordination can help. Representatives of PointClickCare, a cloud-based healthcare software platform, will describe a technology tool that puts comprehensive information about a resident’s condition into the hands of caregivers so they can recognize and respond swiftly to the first signs of changing needs. Presenters will outline how timely information can help senior living organizations proactively prevent falls, hospitalizations, and move-outs. They will also offer strategies for collaborating with providers of outpatient therapy, home health care, and pharmacy services to improve care coordination.

Michelle Daniel

CEO
The Eden Alternative
Rochester, NY, USA
  • 92-C. Placing Individuals with Dementia at the Head of the Table

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    92-C. Placing Individuals with Dementia at the Head of the Table

    Have you ever participated in a meeting between a healthcare provider and a person living with dementia or mild cognitive impairment? You may have noticed an unsettling practice. The healthcare professional likely spoke to the caregiver instead of addressing the person with lived experience. This session will offer strategies to ensure that individuals with dementia always sit at the head of the table during discussions about them. Presenters who are living with dementia and mild cognitive impairment will help you understand how they lost, and eventually regained, decision-making authority after a dementia diagnosis. Representatives from the Dementia Action Alliance will offer tips for providing genuine, person-directed care that engages individuals with dementia at every step.

C. Norwood Davis

Wesleyan Investment Foundation, President
KSH Consulting
USA
  • 39-K. Navigating Transition: The Providence Place Acquisition Story

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    39-K. Navigating Transition: The Providence Place Acquisition Story

    Providence Place, a retirement community in High Point, NC, faced a pivotal moment in January 2024 as it navigated the retirements of its chief executive officer and chief operating officer while grappling with financial challenges and initiating an acquisition process. This session will detail the 10-month journey leading to the community’s acquisition by EveryAge, a multi-site provider based in Newton, NC. Presenters will highlight the strategies, challenges, and lessons learned during the acquisition process and explore how collaboration, mission-driven leadership, and stakeholder commitment ensured a smooth transition for both organizations. They will offer advice on maintaining organizational stability during leadership transitions and financial challenges, fostering teamwork during an acquisition, and successfully linking two middle market organizations with complementary visions.

Kevin Davis

Executive Coach
Phoenix Performance Partners
Brighton, MI, USA
  • 20-H. Flip the Script on Accountability

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    20-H. Flip the Script on Accountability

    Most organizational leaders unknowingly sabotage their teams by treating accountability as punishment. This fear-based approach to managing teams carries hidden costs, including stifled innovation, talent exodus, and decision-making paralysis. This session will introduce you to a growth-oriented alternative called “Supportive Accountability,” which encourages team members to make voluntary commitments to an organization based on intrinsic satisfaction, curiosity, or enjoyment rather than fear of punishment. Presenters will examine why traditional accountability approaches fail and explore the science behind what truly drives responsibility. You’ll return home with a 10-step guide to implementing a supportive accountability system that builds trust, accelerates growth, and creates thriving teams.

Kevin DeAcosta

President & CEO
The Highlands at Wyomissing
Wyomissing, PA, USA
  • 9-I. A Mission-Aligned Roadmap for Artificial Intelligence

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    9-I. A Mission-Aligned Roadmap for Artificial Intelligence

    Are you intrigued by the possibilities of Artificial Intelligence (AI) but concerned about adopting it responsibly? Let representatives from a life plan community walk you through the process they used to deploy AI while staying true to their nonprofit values. This session’s presenters will describe how they launched a structured, mission-aligned AI initiative to enhance the resident experience, improve workforce efficiency, and strengthen operational resilience. You’ll learn how they conducted visioning workshops, cross-departmental discovery sessions, and data-readiness assessments, and how they addressed governance, ethics, and long-term sustainability. By the end of this session, you’ll feel empowered to launch an ongoing, measurable, and responsible AI transformation at your organization.

Marlena del Hierro

Director of Operational Growth
CareScout Powered by Genworth
Wellesley, MA, USA
  • 79-D. Future-Proof Your Organization with a Quality Framework

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    79-D. Future-Proof Your Organization with a Quality Framework

    Investing in quality can future-proof your aging services organization against regulatory, reimbursement, and demographic changes. The reason is simple: Discerning consumers assess providers based on whether their quality is trustworthy and measurable. This session will highlight the quality metrics that matter most to consumers and families when selecting aging services providers. You’ll learn how to use a standardized quality framework to strengthen workforce culture, improve recruitment, and reduce turnover. You’ll also discover how your organization’s quality performance can set it apart in the marketplace, build robust referral pipelines, and expand partnerships. This is your chance to transform quality from a compliance requirement into a growth strategy.

Diana Delgado

President & CEO
Eaton Senior Communities, Inc.
Lakewood, CO, US
  • 78-D. Foster Aging in Community by REACHing Out to Residents

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    78-D. Foster Aging in Community by REACHing Out to Residents

    How can affordable housing providers help older residents age well in the community? This session will introduce the Residents Engaging in Authentic Conversations on Health (REACH) interview tool, which helps staff in affordable housing communities collect residents’ health and wellness information and use it to connect residents to appropriate services. Eaton Senior Communities in Lakewood, CO, developed the tool with researchers at the University of Denver and is now analyzing and sharing 10 years of resident wellness data with housing providers, healthcare programs, and payers. This session will examine the project’s implementation, early results, and best practices for promoting healthy, affordable aging.

  • 136-C. Promising Pathways to Aging Services Careers

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    136-C. Promising Pathways to Aging Services Careers

    Young people pursue various pathways to launch careers in aging services. Which of these pathways work well, and where are the gaps? This session will offer evidence-based answers to those questions. Presenters will share findings from new national research on academic programs, internships, mentorships, and Administrator-in-Training (AIT) programs that have helped students pursue careers in aging services and gerontology. They’ll also share strategies and case studies to help you create similar programs. You’ll hear success stories showing how organizations with modest budgets have attracted new talent. You’ll also take home a clear, customizable framework to reduce vacancies, strengthen career pathways, and develop the next generation of aging services leaders.

Dusanka Delovska-Trajkova

CIO
Ingleside
Rockville, MD, US
  • 6-F. Building an Integrated System for Resident Engagement

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    6-F. Building an Integrated System for Resident Engagement

    Life plan communities offer residents myriad opportunities to participate in rich programming across a range of digital platforms. But how can providers prevent technology saturation and uneven adoption? This session will highlight one provider’s technology-enabled engagement system, which integrates digital communication platforms, automation, data and analytics, and artificial intelligence tools. Presenters will describe the system’s components, including streaming, video libraries, and in-house digital channels; dashboards that help community leaders understand engagement patterns; and automation solutions that reduce manual tasks for program staff. You’ll return home with a framework for viewing resident engagement as a scalable system rather than a collection of disconnected tools.

Mario DeLuca

Vice President of Resident Experience
Westminster Communities of Florida, Inc.
Orlando, FL, US
  • 76-B. Overcoming Supply Chain Hurdles in Senior Living

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    76-B. Overcoming Supply Chain Hurdles in Senior Living

    Nonprofit senior living organizations understand all too well how supply chain disruptions strain operations, leading to higher prices, operational disruptions, supply shortages, staff burnout, and dissatisfied residents. During this session, a representative from LeadingAge Gold Partner Value First will join LeadingAge members to share strategies for optimizing operations and overcoming supply chain hurdles. They’ll discuss the pros and cons of outsourcing operations; the impact of tariffs and workforce challenges; and how organizations can keep their supply chains open. Join the conversation to pinpoint supply chain and operational challenges and learn how your peers are tackling them.

Scott Demasi

Corporate Director of Internal Audit
Acts Retirement-Life Communities, Inc.
Fort Washington, PA, USA
  • 111-D. Federal Guidance: Compliance Risk for Nursing Homes

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    111-D. Federal Guidance: Compliance Risk for Nursing Homes

    The federal Office of Inspector General (OIG) released its first Compliance Program Guidance for Nursing Homes in 2000. Over the past 25 years, compliance programs for skilled nursing facilities (SNF) have evolved from voluntary to mandatory and are now governed by new OIG guidance released in late 2024. This session will review key compliance risk areas for SNFs outlined in the OIG’s most recent guidance. Presenters will recommend practical strategies for expanding your compliance program to manage and mitigate compliance risks.

Teddy Demessie

Sr. Director of Dining Services
Ingleside
Rockville, MD, US
  • 9-F. For Dining Success, Blend High-Tech and Human Ingredients

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    9-F. For Dining Success, Blend High-Tech and Human Ingredients

    Senior living organizations operating in today’s business environment often find it challenging to manage operational costs. This challenge is particularly evident in dining services and this session will demonstrate how to reduce costs and enhance dining quality by using technology to streamline your culinary operations. Presenters will share examples of technology solutions from electronic menus and voice-activated appliances to smart thermometers and electronic inventory management systems that can boost efficiency and elevate the overall customer experience. You’ll also discover practical, simple, and effective methods for ensuring that human interaction remains at the heart of the dining experience so you can continue providing memorable meals that appeal to every guest.

Keely Denenberg

SVP Client Solutions
Orange Grove Consulting
Newton, MA, United States
  • 24-I. Operationalizing a Culture of Inclusion and Belonging

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    24-I. Operationalizing a Culture of Inclusion and Belonging

    Many organizations struggle to create inclusion and belonging initiatives that are impactful and sustainable. During this session, representatives from Brookhaven at Lexington, a life plan community in Lexington, MA, and Orange Grove Consulting, a talent management consultant, will demonstrate how to enhance inclusion by evaluating your organization’s levels of belonging and measuring its progress in achieving key inclusion goals. Presenters will provide an overview of the data collection process they used to evaluate Brookhaven’s current culture of inclusion and belonging, including its talent management practices. With Brookhaven as your guide, you’ll discover how to launch similar initiatives that will enable your organization to operationalize a culture of inclusion and belonging.