Jordan Kirchgessner Lollar

Associate Director, State Relations
LeadingAge
Washington, DC
  • 77-C. Building a Culture of Quality: The ELITE Quality Program

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    77-C. Building a Culture of Quality: The ELITE Quality Program

    A growing number of aging services organizations are building systems to consistently improve outcomes and experiences for the older adults they serve and their families. This session will showcase the ELITE Quality Program, a national initiative that helps organizations strengthen leadership alignment, embed continuous improvement practices, and build a strong culture of quality. Presenters will share how ELITE provides the foundational framework organizations need to proactively identify risks, improve quality and safety, and strengthen stakeholder confidence. You’ll gain practical insights from leaders who are implementing the program and learn strategies you can use to build sustainable systems that support exceptional care.

Katherine Kirchhoff

Managing Director
Cain Brothers a division of KeyBanc Capital Market
New York, NY
  • 123-C. Imagining New Environments to Live, Work, and Play

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    123-C. Imagining New Environments to Live, Work, and Play

    Today’s older adults are living longer, staying healthier longer, and working longer. This shift is reshaping attitudes toward retirement and creating unprecedented opportunities for retirement communities to reinvent themselves. This session will examine how senior living organizations can support the evolving lifestyles of older adults by expanding services beyond community walls and designing surrounding neighborhoods to meet residents’ needs. Presenters will invite you to imagine how neighborhoods and residential communities might intersect, envision the possibilities for intergenerational or multigenerational environments within and around retirement communities, and consider how mixed-use settings might offer better living environments for today’s older adults. Explore the future of aging and be prepared to rethink your view of traditional retirement communities.

Bobbie Kite

Dean, College of Professional Studies, Professor of Healthcare Informatics
University of Denver
Denver, CO
  • 78-D. Foster Aging in Community by REACHing Out to Residents

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    78-D. Foster Aging in Community by REACHing Out to Residents

    How can affordable housing providers help older residents age well in the community? This session will introduce the Residents Engaging in Authentic Conversations on Health (REACH) interview tool, which helps staff in affordable housing communities collect residents’ health and wellness information and use it to connect residents to appropriate services. Eaton Senior Communities in Lakewood, CO, developed the tool with researchers at the University of Denver and is now analyzing and sharing 10 years of resident wellness data with housing providers, healthcare programs, and payers. This session will examine the project’s implementation, early results, and best practices for promoting healthy, affordable aging.

David Knight

EVP of Strategy and Partnerships
Transforming Age
Bellevue, WA
  • 132-L. Satellite Options: Could an Off-Site Location Work for You?

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    132-L. Satellite Options: Could an Off-Site Location Work for You?

    It’s no secret that the next generation of older adults seeks flexibility, lifestyle, and choice. Satellite campuses smaller, independent-living-focused communities near a flagship campus can help life plan communities meet these preferences and expand into desirable markets without building an on-site continuum of care. This session will explore the satellite campus trend, explain the strategic rationale for satellite developments, and assess their benefits and risks. Presenters will outline steps for evaluating satellite locations and assessing a project’s feasibility and market demand. You’ll learn how to leverage your organization’s brand, culture, and expertise across multiple sites, potentially opening new pathways to growth, revenue diversification, and enhanced market positioning.

Rachel Kogan

Program Manager
Hebrew SeniorLife
Boston, MA
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

Jessica Kraft

President
Lifestar Creative
Venice, FL
  • 66-F. Refresh Your Marketing Playbook

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    66-F. Refresh Your Marketing Playbook

    Senior living marketers and sales professionals are navigating a rapidly changing landscape as consumer behaviors shift, digital expectations rise, and artificial intelligence reshapes how prospects find and evaluate senior living options. During this session, a LeadingAge member and a marketing consultant will team up to share simple, replicable strategies to help teams overcome today’s marketing challenges. Presenters will show you how small adjustments can yield measurable improvements in your outreach and help you invigorate your current marketing plan to generate more qualified leads. You’ll gain a toolkit of practical strategies you can implement immediately to increase your visibility in the marketplace, improve engagement, and nurture conversion-ready prospects.

David Kremer

Executive Director
Legacy Pointe at UCF
Orlando, FL
  • 80-E. Optimizing Dining Operations Amid Workforce Challenges

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    80-E. Optimizing Dining Operations Amid Workforce Challenges

    A senior living community’s dining program shapes residents’ daily experience and signals organizational stability and operational efficiency. Unfortunately, high staff turnover, driven by low compensation, often leads to inconsistent service quality and undermines resident satisfaction. This session will provide practical tools to maintain your dining program’s quality, consistency, and service standards. Presenters will share management practices including coaching frontline supervisors and standardizing expectations that build resilience in dining departments. You’ll also learn to improve the dining experience through menu innovations, structured leadership training, outcome measurement, and operational systems that sustain quality. Make your dining experience a reliable, mission-critical touchpoint despite ongoing workforce challenges.

Peter Kress

Innovation and Security Advisor
Acts Retirement-Life Communities, Inc.
Fort Washington, PA
  • 12-L. Beyond the Hype: AI’s Future in Aging Services

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    12-L. Beyond the Hype: AI’s Future in Aging Services

    Artificial Intelligence (AI) is gaining recognition worldwide. But what is AI’s real impact on aging services providers today, and how could it shape the future of care? This session will cut through the hype to answer the questions on every provider’s mind: Which parts of AI are real? Which are a waste of resources? A panel of senior living leaders will share how they’ve used AI to improve operational efficiency, support team members, and engage residents more effectively. They’ll also explain how AI helps them manage data security, integrate organizational systems, and enhance operations and services. You’ll discover AI’s transformative possibilities and learn how to develop your own AI implementation plan.

Brian Kuhns

Senior Associate & Senior Project Architect
Noelker and Hull Associates, Inc.
Chambersburg, PA
  • 128-H. Brighten Up Your Community: Reimagining Outdated Spaces

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    128-H. Brighten Up Your Community: Reimagining Outdated Spaces

    Does your senior living community have dark interiors, underutilized spaces, and outdated dining areas? It may be time to reimagine your community to make it more appealing to consumers seeking modern design, diverse dining options, and vibrant spaces that foster social engagement. This session will show you how to keep pace with new developments by evaluating your campus space, identifying underused areas, and repurposing them to align with emerging trends and resident expectations. Presenters will share tips for taking a phased renovation approach that lets you exercise your imagination, maximize existing assets, and avoid significant debt. They’ll also offer tools to engage residents in the design process and turn them into project champions.

Kim LaFountain

Director of Health and Wellness
Dunwoody Village
Newtown Square, PA
  • 119-K. Easing Nursing Home Transitions for Residents and Families

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    119-K. Easing Nursing Home Transitions for Residents and Families

    The Transitional Care Model (TCM) is an evidence-based intervention that reduces rehospitalizations and prevents recurring nursing home admissions among high-risk older adults. This session will explain how a life plan community adapted TCM to support residents’ transitions to long-term care. Presenters will describe the community’s transition team, which identifies residents who meet transition requirements and delivers a customized experience through time-sensitive touchpoints and care conferences with residents and their families. They will explain how the process prevents confusion, unclear expectations, care disruptions, and poor outcomes. Learn how TCM can improve care transitions in your life plan community, enrich the resident and family experience, and enhance communication across care levels.

Morgan Lamphere

Senior Director of Communications, Marketing, and Sales
The Kendal Corporation
Newark, DE
  • 62-B. Crafting Messages that Advance Age and Ability Inclusion

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    62-B. Crafting Messages that Advance Age and Ability Inclusion

    Senior living marketing and communications professionals often rely on unrealistic stock photos and messaging that idealize “super agers” while ignoring the diverse realities of aging. These choices, whether intentional or not, reinforce narrow, often damaging stereotypes about how older adults should look, live, and behave. This session will examine the drivers of ageist and ableist messaging and the risks these biases pose to older adults and the aging services field. Presenters will share strategies and practical tools to help you audit your current communications materials, identify and correct harmful biases, and build campaigns rooted in authenticity, respect, and representation. You’ll learn to craft messages that resonate more deeply with your target markets.

Christin Lampkowski

Emerging Technologies Librarian
University of North Carolina at Charlotte
Charlotte, NC
  • 4-D. Can Technology Advance Compassion in Hospice Care?

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    4-D. Can Technology Advance Compassion in Hospice Care?

    The quality of hospice care depends heavily on caregivers’ relational skills. Yet hospice caregivers often face emotional fatigue, communication challenges, and varying levels of preparedness. This session will explore how hospice staff training can leverage emerging technologies, including Artificial Intelligence (AI) and Virtual Reality (VR), to enhance caregiver empathy, strengthen communication and connection with patients and families, and improve the patient experience. Presenters will share a case study of one hospice agency’s journey from technology exploration to implementation. You’ll learn how to create a technology implementation roadmap, explore evidence-based strategies for using AI and VR, and consider ethical concerns and safeguards for deploying technology in sensitive care settings.