Cory Kallheim

General Counsel
Covenant Living Communities and Services
Skokie, IL
  • 63-C. Sales, Marketing, and Beyond: AI in Senior Living

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    63-C. Sales, Marketing, and Beyond: AI in Senior Living

    Interested in leveraging artificial intelligence (AI) but concerned about maintaining a disciplined focus on privacy, legal compliance, and ethical safeguards? In this session, you’ll learn how a multisite senior living organization is achieving these goals and how you can too. Presenters will show you how AI-generated video, messaging, and design templates can expand your marketing team’s capabilities while maintaining consistent brand quality. They’ll also explain how AI can work across your organization to streamline workflows, accelerate decision-making, enhance new-hire onboarding, and support personalized learning. You’ll leave this session with a clearer understanding of how AI expands organizational capacity when implemented with intentional guardrails and a human-first philosophy.

Cliff Karklin

VP of Performance and Analytics
Fountain Digital
Independence, OH
  • 67-G. Marketing Data for CEOs: What are All These Numbers Telling Me?

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    67-G. Marketing Data for CEOs: What are All These Numbers Telling Me?

    Marketing and sales teams often provide CEOs and senior living executives with a range of data to support their conclusions about how effectively their organization is attracting, engaging, and converting consumers. But what do these numbers mean, and how can you use them to ask the right questions, generate new inquiries and increase sales? This session is designed for executive leaders who want a clearer understanding of the difference between an inquiry and a lead, what a conversion rate is and isn’t, and how to act on this information. Presenters will also explain the difference between marketing and sales teams and how they should work together to maximize results. You’ll leave prepared to make informed decisions that will boost your organization’s performance.

Keith Kasin

Chief Operating Officer
Hillcrest
La Verne, CA
  • 5-E. Maximize the Benefits of Bidirectional Data Exchange

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    5-E. Maximize the Benefits of Bidirectional Data Exchange

    Bidirectional data exchange the process of sending and receiving data across organizations and care sectors is increasingly common nationwide thanks to federal interoperability initiatives. This session will show how aging services providers can maximize the benefits of this exchange for care delivery and business operations. Presenters will discuss how their life plan communities use health information exchanges to support coordinated care during care transitions, enhance emergency preparedness, and better serve older adults with multiple chronic conditions. You’ll also learn how data exchange supports health plan contract negotiations, population outcome reporting, and point-of-care interventions.

Gustave Keach-Longo

President/CEO
The Towers at Tower Lane
New Haven, CT
  • 130-J. Design with Data: Reducing Loneliness in Senior Housing

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    130-J. Design with Data: Reducing Loneliness in Senior Housing

    Social architecture deliberately designs environments to shape human behavior and foster meaningful connections. This session will show how a senior housing development used this approach to design a 30,000-square-foot ground-floor renovation. Presenters will explain how they tracked residents’ engagement and support needs using a customized, artificial intelligence-enabled platform, then applied proxemics the study of how humans use physical space and distance to communicate to determine hallway widths, select furniture, and set seating capacity. You’ll learn the science behind the community’s planning process and consider how isolation measurement tools might help you design spaces that encourage connection.

Liz Keller

Resident Technology Engagement Manager
Ingleside
Rockville, MD
  • 6-F. Building an Integrated System for Resident Engagement

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    6-F. Building an Integrated System for Resident Engagement

    Life plan communities offer residents myriad opportunities to participate in rich programming across a range of digital platforms. But how can providers prevent technology saturation and uneven adoption? This session will highlight one provider’s technology-enabled engagement system, which integrates digital communication platforms, automation, data and analytics, and artificial intelligence tools. Presenters will describe the system’s components, including streaming, video libraries, and in-house digital channels; dashboards that help community leaders understand engagement patterns; and automation solutions that reduce manual tasks for program staff. You’ll return home with a framework for viewing resident engagement as a scalable system rather than a collection of disconnected tools.

Jenna Kellerman

Senior Director, Workforce
PHI National
New York, NY
  • 146-L. How a Universal Worker Model Boosts Satisfaction and Retention

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    146-L. How a Universal Worker Model Boosts Satisfaction and Retention

    Direct care professionals face persistent challenges, including high turnover, low wages, and limited opportunities for career advancement. This session will showcase a promising solution: the Universal Direct Care Workforce Initiative. This career advancement model features immersive training for new hires, specialty training in dementia and behavioral health, and a “Care Integration Senior Aide” who documents and reports clients’ clinical conditions to the care team. A representative from PHI, a national workforce organization, will share data from the initiative’s first year, and a home care partner will describe evidence-based practices implemented through the program. You’ll learn how this model improves the quality of care and boosts workforce satisfaction and retention.

Gates Kellett

Managing Principal
Gates Development Group, LLC
Atlanta, GA
  • 56-K. Preserving and Expanding your Affordable Housing Portfolio

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    56-K. Preserving and Expanding your Affordable Housing Portfolio

    The U.S. Department of Housing and Urban Development no longer funds the development and construction of new housing communities for older adults with the lowest incomes. This shift in the funding environment makes preserving the existing affordable housing stock even more critical in today’s expanding low-income senior market. This session will help providers become more creative, resourceful, and sophisticated as they expand their missions and housing portfolios. Presenters will introduce a core set of financing tools to help you preserve, build, and acquire new affordable housing, and present a case study that details the ups and downs of preservation and expansion initiatives.

Sean Kelly

President & CEO
Webster House
Palo Alto, CA
  • 102-G. CCRC Statutes for Growth-Minded Multi-State Providers

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    102-G. CCRC Statutes for Growth-Minded Multi-State Providers

    Looking to expand your organizational footprint by establishing life plan communities in multiple states? Your success will depend on how well you understand each new state’s life plan community statutes. This session will outline the benefits and risks of expanding across state lines to establish life plan communities. An expert panel of multi-state executives, financial experts, and LeadingAge state partners will discuss the strategic, practical, and legal requirements of multi-state expansion and guide you in assessing each new state’s receptivity to life plan communities. A review of existing state laws and legislative trends will round out the session. You’ll gain access to LeadingAge tools and resources to inform your decision-making.

Tyler Kendall

President and CEO
Westminster-Canterbury of the Blue Ridge
Charlottesville, VA
  • 34-K. Let’s Talk: Adding Communications to Your Strategic Planning Process

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    34-K. Let’s Talk: Adding Communications to Your Strategic Planning Process

    Strategic planning often falters when stakeholders don’t understand their role in the process or feel their voices aren’t being heard. This session will propose a powerful yet often-overlooked solution: supporting the strategic planning process with a robust communications plan. Presenters will share case studies of organizations that have led transparent, forward-thinking strategic planning processes by communicating effectively with residents, families, staff, board members, and community partners. You’ll learn how to implement collaborative planning approaches, determine the timing and depth of stakeholder involvement, build trust, and sustain momentum. Whether you’re preparing for your next strategic planning cycle or managing organizational change, this session will help you use clear communication to lead with clarity and confidence.

Lynne Kerrison

EVP/CFO
Bishop Gadsden
Charleston, SC
  • 37-A. Delivering a Successful Nursing Replacement Project

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    37-A. Delivering a Successful Nursing Replacement Project

    With thoughtful planning, senior living communities can integrate skilled nursing into their growth strategies. That’s the primary message of this session, which will showcase a life plan community that built a financially sustainable, consumer-focused replacement for its skilled nursing and memory care building. Community representatives will discuss how they planned, designed, and constructed the new building, which features 32 memory care apartments, 68 long-term nursing units, and a 32-unit short-term rehabilitation center. You’ll learn how to combine financial planning metrics, innovative design, and proactive management to deliver high-quality nursing care that aligns with your organization’s mission and economic expectations.

  • 97-D. Navigating M&A: The Critical Role of Insurance

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    97-D. Navigating M&A: The Critical Role of Insurance

    As mergers and acquisitions (M&A) continue to reshape the senior living landscape, organizations need specialized knowledge and tools to navigate these complex transactions. During this session, a representative from LeadingAge Gold Partner EPIC Senior Living will review the M&A due diligence process and highlight the critical role insurance plays in protecting buyers and sellers by uncovering hidden liabilities and ensuring coverage continuity throughout the transaction lifecycle. Whether your organization is expanding, consolidating, or exploring strategic partnerships, this session will help you make informed decisions that safeguard your mission, residents, and financial future.

Alex Kiefer

President and CEO
Lutheran Life Villages
Fort Wayne, IN
  • 27-D. Build a Better Board with Better Meetings

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    27-D. Build a Better Board with Better Meetings

    Keeping senior living board members aligned can be challenging in this age of competing priorities. Many boards struggle with fragmentation, uneven engagement, or unfocused conversations, even as organizational leaders face unprecedented challenges. During this session, you’ll learn how to build a more effective board by designing meetings that surface the right insights, promote shared understanding, and encourage strategic questions. Discover how to reinforce the board’s strategic focus between meetings, frame discussions during meetings, and avoid having to reset the conversation every quarter. Here’s your chance to get everyone on the same page and keep them there as your organization’s operating landscape evolves.

Amber King

Vice President, Legislative Affairs
LeadingAge California
Sacramento, CA
  • 104-I. Hospice Under Scrutiny: The Impact of Federal Oversight

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    104-I. Hospice Under Scrutiny: The Impact of Federal Oversight

    Hospice programs nationwide have been singled out this year as examples of fraud in the Medicare program. This session will review federal efforts to strengthen regulatory safeguards in the hospice field and share LeadingAge’s position on the need to address fraud while reducing the burden on legitimate providers who deliver essential services. Presenters will examine how fraud concerns have impacted the ability of high-quality hospice providers to expand and serve the most vulnerable older adults. They’ll detail the challenges facing nonprofit hospice agencies, highlight bright spots in the fight against fraud, and describe promising efforts to preserve a meaningful hospice benefit.