David Fik

President, Partner
Lantz Boggio / Architects
Englewood, CO, United States
  • 134-H. The Evolution of Campus Design: A Holistic Approach

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    134-H. The Evolution of Campus Design: A Holistic Approach

    As the older adult population continues to grow, senior living communities must evolve to meet the increasingly diverse and multifaceted needs of their residents. This session will provide two essential tools for achieving this goal: experience-based design, which examines the lived experiences, emotions, and behaviors of older adults, and data-driven design, which uses quantitative metrics to identify inefficiencies and enhance functionality. Presenters will explore the principles, value, and application of both design models and offer tips for combining these approaches to create communities that balance empathy and efficiency. You’ll gain tools to help you build adaptable, sustainable, and future-ready living spaces that promote the physical, emotional, and social well-being of older adults.

David Finkelstein

CIO
RiverSpring Living
Bronx, NY, USA
  • 9-F. For Dining Success, Blend High-Tech and Human Ingredients

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    9-F. For Dining Success, Blend High-Tech and Human Ingredients

    Senior living organizations operating in today’s business environment often find it challenging to manage operational costs. This challenge is particularly evident in dining services and this session will demonstrate how to reduce costs and enhance dining quality by using technology to streamline your culinary operations. Presenters will share examples of technology solutions from electronic menus and voice-activated appliances to smart thermometers and electronic inventory management systems that can boost efficiency and elevate the overall customer experience. You’ll also discover practical, simple, and effective methods for ensuring that human interaction remains at the heart of the dining experience so you can continue providing memorable meals that appeal to every guest.

  • 13-J. Value-Based Payments: Using Technology to Ensure Success

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    13-J. Value-Based Payments: Using Technology to Ensure Success

    Is your care setting working to improve resident outcomes through value-based payment models that prioritize high-quality, cost-effective, personalized, and data-driven care? A variety of technology solutions could ensure your success. This session will describe how artificial intelligence can help you reduce hospital readmissions and improve care quality by identifying at-risk residents, predicting potential health complications, and tailoring interventions accordingly. Presenters will also describe technology platforms that lower costs by supporting continuous monitoring and virtual healthcare visits. You’ll even learn how to use robotics to streamline repetitive and labor-intensive tasks, allowing staff to concentrate on intensive therapy services. Join this session to discover how technology solutions can help you improve your services and bottom line.

Stephen Fleming

Co-President and Co-CEO
Kintura
Greensboro, NC, USA
  • 28-B. Interested in Growth? Make Sure Your Board is Prepared

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    28-B. Interested in Growth? Make Sure Your Board is Prepared

    Growth is a popular topic among leaders of aging services organizations striving to meet the needs of the rapidly expanding older population. However, these leaders must remember that growth brings the prospect of significant change for organizations and the boards that govern them. This session will help ensure that your board is fully prepared for growth, whether your organization is expanding its services, footprint, or customer base. Presenters will offer strategies to help guide your board as it evaluates your organization’s capacity for growth, determines how it should grow, and develops the decision-making processes needed to manage growth. You’ll return home with practical strategies to help your organization establish the strategic governance required for future success.

Wendy Foraker

Portfolio Manager
National Church Residences
Columbus, OH, United States
  • 25-J. Bridging the Digital Divide to Unlock Residents’ Public Benefits

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    25-J. Bridging the Digital Divide to Unlock Residents’ Public Benefits

    Gaps in digital literacy and technology access can create economic barriers for affordable housing residents as they navigate public benefits enrollment services that are transitioning to digital platforms. This session will explore how National Church Residences has helped over 3,000 older adults access more than $11 million in public benefits through its Benefits Enrollment Center. You’ll learn how to make benefits enrollment processes more inclusive and accessible to all residents through interventions that provide alternative enrollment methods or offer digital literacy support. Don’t miss this opportunity to ensure that residents of your housing community receive the benefits they’re entitled to, regardless of their technology proficiency or access to digital tools.

Joe Ford

Senior Vice President, Integrated Marketing Strategy
Love & Company, Inc.
Frederick, MD, United States

Hilary Forman

Vice President of Innovation & Managed Care
H2 Health
Sherrills Ford, NC, USA
  • 11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    Senior living communities aspire to help older residents and clients maintain the highest level of wellness for as long as possible. This session will explore how real-time service coordination can help. Representatives of PointClickCare, a cloud-based healthcare software platform, will describe a technology tool that puts comprehensive information about a resident’s condition into the hands of caregivers so they can recognize and respond swiftly to the first signs of changing needs. Presenters will outline how timely information can help senior living organizations proactively prevent falls, hospitalizations, and move-outs. They will also offer strategies for collaborating with providers of outpatient therapy, home health care, and pharmacy services to improve care coordination.

Lynn Foster

Senior Partner
WittKieffer
OakBrook, IL, USA
  • 38-J. Accelerating the Impact of a New CEO

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    38-J. Accelerating the Impact of a New CEO

    All chief executive officers (CEOs) can benefit from a proactive and supportive transition process that fully engages the board and leadership team to ensure early success in the role. Westminster-Canterbury of the Blue Ridge (WCBR), a life plan community in Charlottesville, VA, sought to orchestrate such a comprehensive transition for its new CEO. During this session, the community’s board chair and new CEO will share key elements of that transition plan. They’ll also address common and unexpected obstacles organizations must overcome to ensure a successful transition process. You’ll discover how a leadership transition can represent a strategic opportunity that enables organizations to step confidently into a brighter future.

Devin Fox

Vice President-Clinical Operations/Associate Medical Director
Immanuel
Omaha, NE, USA
  • 76-D. Managing Care Transitions Across the Continuum

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    76-D. Managing Care Transitions Across the Continuum

    Immanuel, a multi-site senior living provider based in Omaha, NE, operates independent living, assisted living, and memory support communities, in addition to three Programs of All-Inclusive Care for the Elderly (PACE). This session will focus on how the organization developed a unique approach to managing care transitions in its PACE program and then applied that model to all its locations and campuses. Presenters will describe the service gaps that prompted Immanuel to establish the roles of a Care Transition Nurse Manager in its PACE programs and Care Navigator in its communities. You’ll learn how the care transitions initiative was developed and its impact on costs, staff satisfaction, and quality of life for residents and participants.

Rachel Fox

Wellness Coach & Program Coordinator, Wolk Center for Memory Health
Hebrew SeniorLife
Boston, MA, USA
  • 153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    The aging services sector faces two significant challenges: a nationwide shortage of home health aides and a growing demand for culturally competent respite care for individuals with dementia and their caregivers. This session will explore how Hebrew SeniorLife addressed both challenges through one innovative program. Representatives from the Boston-based housing and service provider will explain how their in-home respite care program trains students and young professionals interested in clinical careers to provide cognitive support and culturally competent care to older adults. Don’t miss this opportunity to learn about and replicate this workforce-building and caregiver-supporting model.

Jessica Fredericksen

Director of Brain Health
Goodwin Living
Alexandria, VA, USA
  • 47-E. A Community-Based Partnership to Enhance Quality of Life

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    47-E. A Community-Based Partnership to Enhance Quality of Life

    Villages are nonprofit, community-based, grassroots organizations created by caring individuals to help older neighbors age in their homes and communities. Villages offer social and educational programs, health and wellness activities, technology coaching, and volunteer assistance with transportation and light home maintenance. This session will explore how villages and life plan communities collaborate and the benefits their affiliation offers both entities. Join representatives from several life plan communities and the 300-member Village to Village Network to learn how partnerships with villages can enhance a life plan community’s mission and growth. You’ll also hear about evidence-based programs that have enriched these partnerships.

Carmen Fronczak

President, FV Ventures and Chief Revenue Officer
Friendship Village Senior Living Communities
St. Louis, MO, USA
  • 54-J. Diversifying Revenue in Life Plan Communities

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    54-J. Diversifying Revenue in Life Plan Communities

    Looking to boost revenue by serving older adults before they move to your life plan community? Friendship Village Senior Services in St. Louis, MO, has a few ideas for you. This session will showcase two Friendship Village membership programs that offer prospective residents the opportunity to participate in social events, use community amenities, and access comprehensive campus-based health services. These members also have access to a personal concierge and an exclusive member only app. Discover how these programs shorten the sales cycle, reduce barriers to senior living residency, help fill hard-to-sell small apartments, and increase downstream revenue for ancillary services like home care, private duty, and hospice.

Heather Gabilanes

Vice President, Clinical Operations
AlerisLife
Newton, MA, USA
  • 11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    11-H. Achieve Long-Term Wellness with Real-Time Service Coordination

    Senior living communities aspire to help older residents and clients maintain the highest level of wellness for as long as possible. This session will explore how real-time service coordination can help. Representatives of PointClickCare, a cloud-based healthcare software platform, will describe a technology tool that puts comprehensive information about a resident’s condition into the hands of caregivers so they can recognize and respond swiftly to the first signs of changing needs. Presenters will outline how timely information can help senior living organizations proactively prevent falls, hospitalizations, and move-outs. They will also offer strategies for collaborating with providers of outpatient therapy, home health care, and pharmacy services to improve care coordination.