Kunaal Goel

VP of Analytics & Insights
Sentrics
Ormond Beach, FL, US
  • 134-H. The Evolution of Campus Design: A Holistic Approach

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    134-H. The Evolution of Campus Design: A Holistic Approach

    As the older adult population continues to grow, senior living communities must evolve to meet the increasingly diverse and multifaceted needs of their residents. This session will provide two essential tools for achieving this goal: experience-based design, which examines the lived experiences, emotions, and behaviors of older adults, and data-driven design, which uses quantitative metrics to identify inefficiencies and enhance functionality. Presenters will explore the principles, value, and application of both design models and offer tips for combining these approaches to create communities that balance empathy and efficiency. You’ll gain tools to help you build adaptable, sustainable, and future-ready living spaces that promote the physical, emotional, and social well-being of older adults.

Bethany Goff

Director of EverTrue Answers
EverTrue
Saint Louis, MO, US
  • 36-A. Building In-Home Services through Acquisition and Innovation

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    36-A. Building In-Home Services through Acquisition and Innovation

    Many providers of aging services are interested in new ways to deliver high-quality support in the home, especially for middle-market consumers. This session will explore how one multisite sponsor of affordable housing and life plan communities expanded its at-home services through a strategic mix of acquisitions, program innovation, and affiliations with home and community-based service providers. Presenters will also highlight two new programs they designed to serve life plan community residents and the broader community: a concierge care navigation and coaching service, and an at-home support program for older adults with incomes just below traditional private-pay thresholds. Gain concrete ideas for building or expanding scalable in-home services to serve current residents and the price-sensitive middle market.

Rachel Goldberg

Senior Consultant
Intrepid Ascent
Berkeley, CA, USA
  • 7-E. How Data Exchange Benefits Your Care and Your Business

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    7-E. How Data Exchange Benefits Your Care and Your Business

    Interoperable data exchange among health and service providers is becoming increasingly common nationwide. How can your organization maximize the business- and care-related benefits of data exchange? This session can help. Presenters will demonstrate how data exchange can support your organization’s work, whether you’re sending care plans and treatment goals to a resident’s healthcare providers, sharing diagnoses and medication management information during care transitions, or receiving alerts about a hospital discharge. They will also explore the unique considerations you should prioritize as you develop your data exchange ecosystem. You’ll learn how to influence national and state data security policies and address common challenges that might arise as you integrate new systems and practices into daily workflows.

Georgia Goodman

Director, Medicaid
LeadingAge
Washington, DC, US
  • 95-C. Program Integrity: Get Ready for Ongoing Scrutiny

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    95-C. Program Integrity: Get Ready for Ongoing Scrutiny

    Federal oversight of programs funded by Medicaid, the Older Americans Act, and other programs has intensified in recent years as regulators and policymakers sharpen their focus on program integrity in home and community-based settings. This session will provide an overview of evolving federal compliance expectations and how they shape state expectations. Presenters will offer insights into emerging compliance themes across agencies, the operational implications of policy and enforcement trends, and proactive measures to strengthen your compliance infrastructure. You’ll leave with strategies to enhance internal controls, align training and governance practices, and build a culture of accountability that can withstand evolving federal and state oversight.

Aaron Gornstein

President and CEO
Preservation of Affordable Housing, Inc.
Boston, MA, US
  • 117-G. The Impact of Federal Reforms on Affordable Senior Housing

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    117-G. The Impact of Federal Reforms on Affordable Senior Housing

    *Closed to Press* How will systemic changes across federal programs impact the future of mission-aligned affordable housing for older adults? Attend this session to stay informed about the rapidly evolving landscape of affordable senior housing. Presenters will provide a comprehensive overview of funding freezes, regulatory changes, and modifications to the federal housing workforce. You’ll gain the knowledge and insights necessary to address current uncertainties and navigate the challenges and opportunities that lie ahead.

Andrew Gorton

General Manager
Rockwood South Hill
Spokane, WA, US
  • 80-G. It’s Time to Reset Your Approach to Culinary Success

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    80-G. It’s Time to Reset Your Approach to Culinary Success

    Your life plan communities can no longer dictate dining products, services, and rules, or be satisfied with occasional menu refreshes. Instead, it’s time to reset your entire approach to dining so you can finally recover from the staffing shortages, supply chain challenges, and skyrocketing costs that defined the pandemic years. Presenters will show you how to collaborate with stakeholders to rediscover the drivers behind operational success and achieve excellence in your culinary experience. You’ll learn how to create a strong and talented “core” team to help you operate a high-quality dining operation that reflects your community’s unique culture.

Liza Grasz

Director of Clinical Operations PACE
Immanuel
Omaha, NE, US
  • 76-D. Managing Care Transitions Across the Continuum

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    76-D. Managing Care Transitions Across the Continuum

    Immanuel, a multi-site senior living provider based in Omaha, NE, operates independent living, assisted living, and memory support communities, in addition to three Programs of All-Inclusive Care for the Elderly (PACE). This session will focus on how the organization developed a unique approach to managing care transitions in its PACE program and then applied that model to all its locations and campuses. Presenters will describe the service gaps that prompted Immanuel to establish the roles of a Care Transition Nurse Manager in its PACE programs and Care Navigator in its communities. You’ll learn how the care transitions initiative was developed and its impact on costs, staff satisfaction, and quality of life for residents and participants.

Michael Gray

Vice President of IT & Compliance Officer
Eliza Jennings
Olmsted Township, OH, US
  • 12-I. Healthcare Cybersecurity: Strategies to Protect Your Organization

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    12-I. Healthcare Cybersecurity: Strategies to Protect Your Organization

    Information technology (IT) experts in aging services have long recognized their responsibility to protect their organizations and the individuals they serve from the criminal or unauthorized use of electronic health data. Yet, many IT departments find it challenging to fulfill this obligation due to limited tools and resources. This session will introduce actionable cybersecurity and compliance strategies designed to safeguard the integrity of electronic medical records and protected health information. Presenters will share practical examples and scenarios to help you strengthen data protection, ensure privacy, and manage risk within your existing systems. You’ll also discover additional measures to help you maintain robust data security and comply with external cybersecurity requirements.

Angela Green Urbaczewski

VP, Customer Advocacy & Growth
K4Connect
Morrisville, NC, United States
  • 135-B. Build Your Workforce by Improving the Employee Experience

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    135-B. Build Your Workforce by Improving the Employee Experience

    Senior living organizations are navigating a workforce environment marked by staffing shortages, rapid onboarding, rising recruitment costs, and shifting expectations among new and seasoned team members. This session will explore how thoughtful experience design and strategic technology use can reshape the employee experience and foster lasting commitment. Presenters will share workforce-strengthening strategies that adapt customer-experience methods to the aging services workplace. They’ll outline the advantages of treating employees as “internal customers” by offering internships, mentoring programs, community-building initiatives, data-driven coaching tools, and streamlined career pathways. You’ll learn practical steps to reduce turnover and make workforce investments more predictable and measurable, even with resource constraints.

Melinda Gren

VP Performance and Operations, HCBS
Goodwin Living
Alexandria, VA, US
  • 83-G. Improve Your Home Health Value-Based Purchasing Score

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    83-G. Improve Your Home Health Value-Based Purchasing Score

    Ask home health providers what keeps them up at night, and many will cite the risk of a negative score under the expanded Home Health Value-Based Purchasing (HHVBP) Model, which adjusts Medicare payments based on quality performance. This session may ease their concerns. A home health provider and consultant will share how they turned a negative HHVBP score and financial penalty into a positive payment adjustment. They’ll show you how to interpret HHVBP scorecards, review data sources, and design and implement an improvement strategy. They’ll also offer tips for aligning key operational areas to improve HHVBP measurement outcomes.

Polly Gretzinger

Executive Director of Campus Operations
Bay Area Lutheran Homes, Inc.
Green Bay, WI, US
  • 49-H. Beyond the Continuum: Serving a Broader Spectrum of Older Adults

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    49-H. Beyond the Continuum: Serving a Broader Spectrum of Older Adults

    Leading nonprofit senior housing providers are expanding their missions to serve a broader spectrum of older adults with diverse lifestyles and affordability needs. During this session, you’ll meet representatives from one organization that built an active adult development one mile from its existing full-continuum campus, and from another that integrated low- to middle-income housing into its broader development strategy. You’ll take away tips for designing and financing a range of projects that fall outside the traditional continuum while complementing existing campus offerings. Here’s your chance to reflect on your growth and consider new projects that could strengthen your market position and advance your mission.

Shannon Grieb

VP of Sales
Springpoint Senior Living
Wall Township, NJ, US
  • 124-A. Up Your Game: Join the Dining Revolution

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    124-A. Up Your Game: Join the Dining Revolution

    Senior living providers recognize the need for dining programs that offer enjoyable, social experiences in sophisticated environments. Yet, an attractive dining room or a casual cafu00e9 are no longer enough to distinguish your dining program from the competition. Instead, it’s time to consider introducing restaurant styles typically found in urban downtown areas and designing eating spaces where innovative elements and distinctive themes are reflected in menus, artwork, and dining accessories. If this feels a bit overwhelming, you’ll want to attend this session. Presenters will help you understand the latest trends in senior living dining, explore renovation projects currently underway in life plan communities, and review the outcomes of multiple resident and prospective resident focus groups.