Christen Milstead

Vice President of Marketing
Ingleside
Rockville, MD
  • 57-C. Become a “Go-To” Resource for Prospective Residents

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    57-C. Become a “Go-To” Resource for Prospective Residents

    Is your life plan community looking to reach an untapped market of younger prospects and retain current wait-list depositors all while generating revenue? Consider following the example of Ingleside, a multisite organization in the nation’s capital. Ingleside partnered with a provider of concierge services to offer current and future residents of its life plan communities a variety of on-demand services from dog walking and grooming to help with downsizing and decluttering. This session will explore Ingleside’s choice to partner with an outside vendor rather than buying or building its concierge program from scratch. Presenters will show you how current and future residents shaped the service menu and how the concierge program helped Ingleside amplify its brand as the “go-to resource” for prospects and their families.

Lindsey Mintz

Director of Training & Education
American Jewish Committee
New York, NY
  • 34-H. Shining a Light on Antisemitism

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    34-H. Shining a Light on Antisemitism

    As antisemitism continues to rise in the United States, many providers may be unaware of how this ancient form of hatred is impacting their team members and residents. In this session, a representative of the American Jewish Committee will provide an overview of what antisemitism is and how it has increased dramatically since October 7, 2023. The presenter will explore the diversity and intersectional nature of Jewish identities and differentiate between what is a critique of the Israeli government and the perpetuation of anti-Jew and antisemitic beliefs. You’ll leave this session with a deeper understanding of issues surrounding antisemitism and guidance you can use to become an ally to your Jewish team members and residents.

Patricia Morse

CEO/President
Connecticut Baptist Home
Brooklyn, CT
  • 43-D. How to Lead Your Organization Through Polarizing Situations

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    43-D. How to Lead Your Organization Through Polarizing Situations

    Effective decision-makers in aging services recognize that diverse perspectives can help their organizations navigate the complex challenges they face. In this session, coaches from the LeadingAge Connecticut Leadership Academy will define contrasting yet interrelated viewpoints called polarities that leaders must recognize and manage so they can foster a resilient culture in their organizations. Presenters will show you how to lead your teams through polarizing situations by inviting opposing perspectives and outcomes. Learn how to use polarities to manage opposing forces, make effective decisions, and welcome diversity of thought. You’ll return home with a new appreciation for the inherent complexity of issues and the value of balancing multiple perspectives.

Betsy Mullen

COO
Legacy Lifecare
Chelsea, MA
  • 89-B. Accelerate Improvement through Collaborative Learning

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    89-B. Accelerate Improvement through Collaborative Learning

    Legacy Lifecare is a network of charitable, nonprofit senior care organizations with a common managerial infrastructure. Founded in 2018 by Chelsea Jewish Lifecare and JGS Lifecare, the network gives its nonprofit affiliates access to managerial resources usually available only to large, proprietary organizations. This session will explore how the Legacy Lifecare Management System takes a collaborative learning and continuous improvement approach to connecting each organization’s mission with its strategic direction. Presenters will offer guidance to help you analyze how your organization does its work, find new ways to collaborate internally and externally and adapt to a rapidly changing environment. Get an up-close view of how operational expertise and continuous improvement methodologies can help your organization address complex challenges.

Daniel Murray

CEO/President
Pennswood Village
Newtown, PA
  • 41-C. Are Residents Welcome to Help You Govern and Lead?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    41-C. Are Residents Welcome to Help You Govern and Lead?

    Now and in the future, new senior living models will be driven by the needs and preferences of a diverse population of older adults who differ markedly from previous generations. These “New Age Older Adults” will live longer than their predecessors, actively pursue purposeful longevity, want control over their lives, and seek to be involved in their senior living community’s governance, leadership, and decision-making. During this session, senior living CEOs and resident leaders will explain how these new older adults influence governance structures and leadership models in their organizations. Presenters will share the collaborative leadership and governance innovations they are undertaking and describe how they balance resident participation with their organization’s legal responsibilities.

Rebecca Neth Townsend

Strategy and Projects
Covenant Health Network
Phoenix, AZ
  • 50-K. Navigating Uncertainty: Which Leadership Styles Work Best?

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    50-K. Navigating Uncertainty: Which Leadership Styles Work Best?

    Effective leadership can be a game-changer for organizations navigating the unprecedented challenges of the post-pandemic world. This session will explore how different leadership styles contribute to organizational resilience by allowing leaders to anticipate, react to, and adjust to gradual change and sudden disruptions. Presenters will use recent research findings to describe how three leadership styles transformational, transactional, and laissez-faire influence organizational recovery and resilience. You’ll learn how leadership characteristics affect your organization’s ability to navigate crises and adapt to changing conditions. Take home the components of a framework that can be applied to leadership development, leadership recruitment, and governance training.

Lydia Nguyen

Principal Researcher
LifeLoop
Greenwood Village, CO
  • 6-F. Harnessing Technology to Bring Joy to Dementia Care

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    6-F. Harnessing Technology to Bring Joy to Dementia Care

    Personalized engagement technology can help providers of aging services create moments of joy, connection, and stimulation for individuals living with dementia. This session will introduce you to a variety of dementia-friendly technologies, including resident engagement systems, robotic animals, virtual reality, and exergames. An aging services provider, neuroscientist, and technology vendor will share scientific research exploring the pivotal role these technologies can play in improving quality of life, mood, engagement, and frustration levels among people with dementia. Presenters will offer practical strategies to help you select and implement engagement technologies, measure success, and address problems as they arise.

Shirley Nickels

COO
SafelyYou
San Francisco, CA
  • 12-K. What’s Next for AI: Enhanced Care and Optimized Revenue

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    12-K. What’s Next for AI: Enhanced Care and Optimized Revenue

    Artificial intelligence (AI) is transforming every aspect of our lives, including how we care for older adults. What will the next evolution of this technology bring to the senior living field? And how can your organization harness the power of AI to provide high-quality care while improving your bottom line? This session will help you answer those questions. Presenters will describe how providers can use AI to collect and analyze data that can help them make crucial clinical and financial decisions, align staffing levels with care plans, and ensure that revenue reflects the cost of care. Gain insights into how the next wave of AI will help you increase the quality of care you provide while improving your organization’s financial health.

Alex Nieto

Executive Director – Health Center
Larksfield Place
Wichita, KS
  • 127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    Do you spend hours on hold with Medicare Advantage plans trying to get services approved or explaining what services should be covered? Do you repeatedly send hundreds of pages of documentation to a plan, only to have critical information missed and your requests for care denied? Are your Medicare Advantage payments audited and clawed back? Are you entering data in numerous plan portals? If you answered yes to any of these questions, you should attend this session. Presenters will share lessons they learned from skilled nursing facilities and home health agencies about negotiating Medicare Advantage contracts, getting prior authorizations approved, and having claims paid. Learn about the work LeadingAge is doing to ensure that beneficiaries are protected and plans follow the rules.

Wendy Norman

SVP of Talent Solutions
Sun Health Foundation
Surprise, AZ
  • 49-J. You Can Create an Inspiring and Impactful Strategic Plan

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    49-J. You Can Create an Inspiring and Impactful Strategic Plan

    An organization’s strategic plan typically provides an inspiring picture of the future, but after completion, it is frequently set aside with little or no follow-through. This session will present an alternative. Representatives of Sun Health in Surprise, AZ, will describe how their board of directors created an inspiring and impactful strategic plan that challenges the Sun Health team to move the organization into the future. Presenters will share their design for a repeatable, effective strategic planning process that educates key stakeholders and follows a methodology for translating the plan into actionable, trackable goals. You’ll take home tips for developing a creative vision and strategy for your organization.

Mark Nunnikhoven

Director of Client Relations
ProviNET Solutions
Tinley Park, IL
  • 3-C. How Much Technology Is “Enough” for Your Community?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    3-C. How Much Technology Is “Enough” for Your Community?

    Most senior living providers understand the importance of technology but don’t know whether their technology infrastructures are adequate to meet long-term needs. This session will introduce you to a process that can help you determine how much technology is “enough.” Presenters will show you how to conduct an in-depth review and analysis of your technology infrastructure by inventorying your current technology systems, cataloging their shortcomings and limitations, and then modifying or adding to those systems to accommodate current and future technology needs. Don’t miss this opportunity to learn how to plan, design, and implement a successful technology infrastructure and gain buy-in from all stakeholders.

Courtney Nuzzo

Executive Director
The Lewinsville
Mc Lean, VA
  • 98-J. Renewing and Recapitalizing Your Section 8 Property

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    98-J. Renewing and Recapitalizing Your Section 8 Property

    Are you getting the most out of your Section 8 rental subsidy while balancing the ever-growing compliance obligations that come with these contracts? This session will update you on the latest rules and regulations for the Section 8 program and outline critical information about your Section 8 contracts, including their renewal options. Presenters will show you how mark-to-market and other options outlined in Chapter 15 of the Section 8 Renewal Guide can pave the way to significant recapitalizations, allowing you to tackle big capital needs projects and cash out to finance other activities within your mission. You’ll walk away with a greater understanding of how you can benefit from a maximized Section 8 contract.