Betsy Mullen

COO
Legacy Lifecare
Chelsea, MA
  • 89-B. Accelerate Improvement through Collaborative Learning

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    89-B. Accelerate Improvement through Collaborative Learning

    Legacy Lifecare is a network of charitable, nonprofit senior care organizations with a common managerial infrastructure. Founded in 2018 by Chelsea Jewish Lifecare and JGS Lifecare, the network gives its nonprofit affiliates access to managerial resources usually available only to large, proprietary organizations. This session will explore how the Legacy Lifecare Management System takes a collaborative learning and continuous improvement approach to connecting each organization’s mission with its strategic direction. Presenters will offer guidance to help you analyze how your organization does its work, find new ways to collaborate internally and externally and adapt to a rapidly changing environment. Get an up-close view of how operational expertise and continuous improvement methodologies can help your organization address complex challenges.

Daniel Murray

CEO/President
Pennswood Village
Newtown, PA
  • 41-C. Are Residents Welcome to Help You Govern and Lead?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    41-C. Are Residents Welcome to Help You Govern and Lead?

    Now and in the future, new senior living models will be driven by the needs and preferences of a diverse population of older adults who differ markedly from previous generations. These “New Age Older Adults” will live longer than their predecessors, actively pursue purposeful longevity, want control over their lives, and seek to be involved in their senior living community’s governance, leadership, and decision-making. During this session, senior living CEOs and resident leaders will explain how these new older adults influence governance structures and leadership models in their organizations. Presenters will share the collaborative leadership and governance innovations they are undertaking and describe how they balance resident participation with their organization’s legal responsibilities.

Rebecca Neth Townsend

Strategy and Projects
Covenant Health Network
Phoenix, AZ
  • 50-K. Navigating Uncertainty: Which Leadership Styles Work Best?

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    50-K. Navigating Uncertainty: Which Leadership Styles Work Best?

    Effective leadership can be a game-changer for organizations navigating the unprecedented challenges of the post-pandemic world. This session will explore how different leadership styles contribute to organizational resilience by allowing leaders to anticipate, react to, and adjust to gradual change and sudden disruptions. Presenters will use recent research findings to describe how three leadership styles transformational, transactional, and laissez-faire influence organizational recovery and resilience. You’ll learn how leadership characteristics affect your organization’s ability to navigate crises and adapt to changing conditions. Take home the components of a framework that can be applied to leadership development, leadership recruitment, and governance training.

Lydia Nguyen

Principal Researcher
LifeLoop
Greenwood Village, CO
  • 6-F. Harnessing Technology to Bring Joy to Dementia Care

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    6-F. Harnessing Technology to Bring Joy to Dementia Care

    Personalized engagement technology can help providers of aging services create moments of joy, connection, and stimulation for individuals living with dementia. This session will introduce you to a variety of dementia-friendly technologies, including resident engagement systems, robotic animals, virtual reality, and exergames. An aging services provider, neuroscientist, and technology vendor will share scientific research exploring the pivotal role these technologies can play in improving quality of life, mood, engagement, and frustration levels among people with dementia. Presenters will offer practical strategies to help you select and implement engagement technologies, measure success, and address problems as they arise.

Shirley Nickels

Chief Product Officer
SafelyYou
Berkeley, CA
  • 12-K. What’s Next for AI: Enhanced Care and Optimized Revenue

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    12-K. What’s Next for AI: Enhanced Care and Optimized Revenue

    Artificial intelligence (AI) is transforming every aspect of our lives, including how we care for older adults. What will the next evolution of this technology bring to the senior living field? And how can your organization harness the power of AI to provide high-quality care while improving your bottom line? This session will help you answer those questions. Presenters will describe how providers can use AI to collect and analyze data that can help them make crucial clinical and financial decisions, align staffing levels with care plans, and ensure that revenue reflects the cost of care. Gain insights into how the next wave of AI will help you increase the quality of care you provide while improving your organization’s financial health.

Alex Nieto

Executive Director – Health Center
Larksfield Place
Wichita, KS
  • 127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    Do you spend hours on hold with Medicare Advantage plans trying to get services approved or explaining what services should be covered? Do you repeatedly send hundreds of pages of documentation to a plan, only to have critical information missed and your requests for care denied? Are your Medicare Advantage payments audited and clawed back? Are you entering data in numerous plan portals? If you answered yes to any of these questions, you should attend this session. Presenters will share lessons they learned from skilled nursing facilities and home health agencies about negotiating Medicare Advantage contracts, getting prior authorizations approved, and having claims paid. Learn about the work LeadingAge is doing to ensure that beneficiaries are protected and plans follow the rules.

Mark Nunnikhoven

Director of Client Relations
ProviNET Solutions
Tinley Park, IL
  • 3-C. How Much Technology Is “Enough” for Your Community?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    3-C. How Much Technology Is “Enough” for Your Community?

    Most senior living providers understand the importance of technology but don’t know whether their technology infrastructures are adequate to meet long-term needs. This session will introduce you to a process that can help you determine how much technology is “enough.” Presenters will show you how to conduct an in-depth review and analysis of your technology infrastructure by inventorying your current technology systems, cataloging their shortcomings and limitations, and then modifying or adding to those systems to accommodate current and future technology needs. Don’t miss this opportunity to learn how to plan, design, and implement a successful technology infrastructure and gain buy-in from all stakeholders.

Courtney Nuzzo

Executive Director
The Lewinsville
Mc Lean, VA
  • 98-J. Renewing and Recapitalizing Your Section 8 Property

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    98-J. Renewing and Recapitalizing Your Section 8 Property

    Are you getting the most out of your Section 8 rental subsidy while balancing the ever-growing compliance obligations that come with these contracts? This session will update you on the latest rules and regulations for the Section 8 program and outline critical information about your Section 8 contracts, including their renewal options. Presenters will show you how mark-to-market and other options outlined in Chapter 15 of the Section 8 Renewal Guide can pave the way to significant recapitalizations, allowing you to tackle big capital needs projects and cash out to finance other activities within your mission. You’ll walk away with a greater understanding of how you can benefit from a maximized Section 8 contract.

Catherine O’Brien

SVP Mather Institute & Community Initiatives
Mather
Evanston, IL
  • 38-L. How to Make Your Life Plan Community More Inclusive

    • Wednesday, October 30, 2024

    11:00 a.m. – 12:00 p.m.

    38-L. How to Make Your Life Plan Community More Inclusive

    Recent estimates suggest that older adults who belong to racial and ethnic groups are underrepresented among residents of the nation’s approximately 1,900 life plan communities. Many senior living providers acknowledge the growing diversity of the country’s older population and are actively seeking ways to promote this diversity within their communities. This session will feature highlights from a study conducted by Mather Institute in Evanston, IL, which explored why life plan communities lack greater ethnic and racial diversity. Presenters will examine promising initiatives that three life plan communities have implemented to increase diversity. Join this session to learn about strategies to make your life plan community more inclusive, including targeted, tailored, and culturally appropriate outreach and marketing methods.

Amanda Oberg

LivWell Program Manager – Affordable Housing
Springpoint Senior Living
Wall Township, NJ
  • 101-A. Health & Wellness Programming in Affordable Housing

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    101-A. Health & Wellness Programming in Affordable Housing

    Residents of subsidized senior housing communities are at high risk for poor health outcomes and functional challenges due to their low incomes, advanced ages, and racial and ethnic diversity. This session will present an alternative. Presenters will share research showing that health and wellness programming activities in affordable housing communities can improve quality of life and enhance the ability of residents to perform activities of daily living. Representatives from three LeadingAge provider organizations will offer an overview of affordable housing-based programs that connect residents with education, technology, programming, and community resources. Presenters will provide guidance on program startup, implementation, and performance tracking and explore how to ensure that program models meet specific community needs.

Lynda Olinski

CFO
Greencroft Communities
Goshen, IN
  • 65-G. Managing Tension Points: Strategic Planning in a Multisite System

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    65-G. Managing Tension Points: Strategic Planning in a Multisite System

    Strategic planning can be a complex undertaking for any aging services organization. But it is even more demanding for multisite and multistate organizations with matrix-based management systems. This session will present a case study of Greencroft Communities in Goshen, IN. This multisite organization developed a 10-year strategic vision to align all its campus teams around the same mission, vision, values, and strategic priorities. Presenters will focus on how a strategic planning process can effectively manage the tension points within matrix-based management systems and how leadership teams can engage and involve cross-disciplinary teams, campus boards, and the system board in balancing the needs and demands of the local campus communities with broader corporate priorities.

Nara Oliveira

Quality, Regulatory and Compliance Coordinator
Good Shepherd Community Care
Newton, MA
  • 133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    The Centers for Medicare & Medicaid Services (CMS) uses the Consumer Assessment of Healthcare and Provider Assessments & Systems (CAHPS) survey to share the star ratings of hospice providers with the public. Because star ratings are a relatively recent phenomenon in the hospice sector, it’s essential for hospice providers to better understand these data points and how the public views them. During this session, the presenters will explain the tools CMS uses to identify quality hospice care, offer tips for making quality data seem less daunting, and share strategies for improving quality scores and star ratings. Learn how to view star ratings as an opportunity for your hospice to grow, learn, improve patient experience, and ensure quality care.