Liz Jones

Policy Director
National Care Forum
UK

Pamela Joyce

Project Manager
Parker Health Group, Inc.
Highland Park, NJ, USA
  • 97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    In 2023, Parker Health Group in Piscataway, NJ, asked family caregivers of clients enrolled in its adult day services program how the organization could better support them. The caregivers asked for solution-based information, available on demand, to help them fulfill their caregiving responsibilities. During this session, representatives from Parker and Trualta, an online platform for family caregivers, will describe how Parker responded by creating an educational learning platform, integrated with Trualta, that offers information, resources, programming, and services for caregivers and clients. Presenters will outline the initiative’s startup and implementation, staffing resources, operational considerations, and cost.

Cory Kallheim

General Counsel
Covenant Living Communities and Services
Skokie, IL, USA

James Kamau

Executive Director
Evergreen Court
Bellevue, WA, USA
  • 151-J. Improve Your Bottom Line with a Positive Workplace Culture

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    151-J. Improve Your Bottom Line with a Positive Workplace Culture

    Can a Culture of Excellenceu00ae transform your organization’s revenue streams and financial performance? According to this session’s presenters, the answer is a definitive and enthusiastic “yes.” Representatives from Transforming Age, a leading national nonprofit network offering holistic and integrated solutions that enable older adults to age successfully, will explain how their organization developed a “Culture of Excellence,” a pocket-sized booklet containing guiding principles that have united team members across five service lines, helped the organization solve complex problems, and improved its financial health. You will hear the business case for creating your own Culture of Excellence and receive a framework and data points to measure how your organization’s culture impacts your mission and bottom line.

Stuart Kaplan

Chief Executive Officer
Selfhelp Community Services
New York, NY, USA
  • 98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    Imagine a future in which health span the years an individual spends free of significant disease or disability aligns more closely with a person’s lifespan. During this session, presenters from Australia and the United States will unveil new, previously undefined stages of ageing and explore how an understanding of these stages could guide you in implementing innovative care solutions and forward-thinking policies that address the biological, social, and psychological changes that older people experience. You’ll gain a new perspective on aging that will help you challenge traditional care models and create new opportunities for your organization and the people it serves.

Keith Kasin

Chief Operating Officer
Hillcrest
La Verne, CA, USA
  • 7-E. How Data Exchange Benefits Your Care and Your Business

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    7-E. How Data Exchange Benefits Your Care and Your Business

    Interoperable data exchange among health and service providers is becoming increasingly common nationwide. How can your organization maximize the business- and care-related benefits of data exchange? This session can help. Presenters will demonstrate how data exchange can support your organization’s work, whether you’re sending care plans and treatment goals to a resident’s healthcare providers, sharing diagnoses and medication management information during care transitions, or receiving alerts about a hospital discharge. They will also explore the unique considerations you should prioritize as you develop your data exchange ecosystem. You’ll learn how to influence national and state data security policies and address common challenges that might arise as you integrate new systems and practices into daily workflows.

John Kaufman

Resident
Goddard House Assisted Living
Brookline, MA, USA
  • 131-F. Inclusive Planning and Design to Support an Expanded Mission

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    131-F. Inclusive Planning and Design to Support an Expanded Mission

    Goddard House, a 175-year-old single-site assisted living and memory support community in Brookline, MA, embarked on a journey in 2019 to expand a mission that already distinguished it from the competition. This session will showcase the significant physical updates that Goddard House undertook to support programs deemed essential to that expanded mission, which calls for greater engagement with the Boston community, an increased focus on the creative arts, and renewed efforts to foster a sense of belonging for everyone. Presenters will describe the community’s innovative approach to aging and examine the inclusive master plan and evidence-based design process that have enabled the Goddard House campus to create spaces tailored to support current and future residents and programs.

Dana Keilman

CEO/Co-Founder
Morning Light Strategy
Naperville, IL, USA
  • 57-A. Messaging Roadmap: Aligning Corporate and Community Branding

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    57-A. Messaging Roadmap: Aligning Corporate and Community Branding

    It can be challenging for a marketing team to strike the right balance between promoting a provider organization’s corporate brand and advancing the brand identity of one of its senior living communities. During this session, a multi-site senior living leader and a marketing consultant will team up to present primary research on how prospective residents perceive corporate senior living brands compared to the brands of individual communities. Presenters will share a roadmap to help you refine your brand identity, boost occupancy, and create a unified, compelling message that reflects both corporate values and local charm. You’ll take home tips for ensuring your brand stands out in a competitive senior living market.

Liz Keller

Resident Technology Engagement Manager
Ingleside
Rockville, MD, USA
  • 9-F. For Dining Success, Blend High-Tech and Human Ingredients

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    9-F. For Dining Success, Blend High-Tech and Human Ingredients

    Senior living organizations operating in today’s business environment often find it challenging to manage operational costs. This challenge is particularly evident in dining services and this session will demonstrate how to reduce costs and enhance dining quality by using technology to streamline your culinary operations. Presenters will share examples of technology solutions from electronic menus and voice-activated appliances to smart thermometers and electronic inventory management systems that can boost efficiency and elevate the overall customer experience. You’ll also discover practical, simple, and effective methods for ensuring that human interaction remains at the heart of the dining experience so you can continue providing memorable meals that appeal to every guest.

Jenna Kellerman

Senior Director, Workforce
PHI National
New York, NY, USA
  • 147-G. Designing Home Care Roles to Better Support Workers and Clients

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    147-G. Designing Home Care Roles to Better Support Workers and Clients

    Direct care professionals are essential to long-term care, yet this workforce faces persistent challenges, including high turnover, low wages, and limited career advancement opportunities. This session will introduce a Universal Worker framework that enhances job quality and client outcomes by providing direct care professionals with advanced roles. Representatives from PHI, a national workforce organization, will describe one such role: a Care Integration Senior Aide (CISA) who observes, documents, and reports clients’ clinical conditions to their care team. Home care providers will explain how they partnered with PHI to implement the CISA role. Discover how to use the Universal Worker framework and CISA role to transform workforce challenges into opportunities that ensure sustainable, high-quality care delivery.

Gates Kellett

Founder
Gates Development Group, LLC
Atlanta, GA, USA
  • 78-F. RAD for PRAC in Senior Housing: Are You Ready to Convert?

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    78-F. RAD for PRAC in Senior Housing: Are You Ready to Convert?

    In 2019, the U.S. Department of Housing and Urban Development (HUD) updated the Rental Assistance Demonstration (RAD) program so providers could convert HUD 202 Project Rental Assistance Contracts (PRAC) into 20-year Section 8 contracts. These conversions enable RAD participants to secure new financing, maintain surplus cash flow, and receive higher rents in exchange for providing additional supportive services. This session will offer an overview of the RAD for PRAC program, explain why Section 202 housing providers might want to participate, and outline the program’s rent-setting rules. Presenters will identify the program’s advantages and disadvantages, suggest refinements to address program challenges, and lay out the steps you can follow to determine if your property should participate.

Tyler Kendall

President and CEO
Westminster-Canterbury of the Blue Ridge
Charlottesville, VA, USA
  • 38-J. Accelerating the Impact of a New CEO

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    38-J. Accelerating the Impact of a New CEO

    All chief executive officers (CEOs) can benefit from a proactive and supportive transition process that fully engages the board and leadership team to ensure early success in the role. Westminster-Canterbury of the Blue Ridge (WCBR), a life plan community in Charlottesville, VA, sought to orchestrate such a comprehensive transition for its new CEO. During this session, the community’s board chair and new CEO will share key elements of that transition plan. They’ll also address common and unexpected obstacles organizations must overcome to ensure a successful transition process. You’ll discover how a leadership transition can represent a strategic opportunity that enables organizations to step confidently into a brighter future.