Francesca Muterspaw

CEO
Simple Solution Consulting
Elizabethtown, PA
  • 81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    The rules and processes governing managed care continue to evolve as more beneficiaries enroll in Medicare Advantage plans each year. This session will bring you up to date on the program’s latest policy developments, so you’re ready to strengthen your organization’s internal processes and maximize your reimbursement. LeadingAge provider members and a managed care contracting and billing expert will be on hand to update you on Medicare Advantage policies related to prior authorization, appeals, and the complaint process for reporting noncompliance. They’ll also show you how to improve your first-pass prior authorization accuracy and accelerate clean claim submissions. Don’t miss this opportunity to learn how to succeed in managed care.

  • 83-G. Improve Your Home Health Value-Based Purchasing Score

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    83-G. Improve Your Home Health Value-Based Purchasing Score

    Ask home health providers what keeps them up at night, and many will cite the risk of a negative score under the expanded Home Health Value-Based Purchasing (HHVBP) Model, which adjusts Medicare payments based on quality performance. This session may ease their concerns. A home health provider and consultant will share how they turned a negative HHVBP score and financial penalty into a positive payment adjustment. They’ll show you how to interpret HHVBP scorecards, review data sources, and design and implement an improvement strategy. They’ll also offer tips for aligning key operational areas to improve HHVBP measurement outcomes.

Kristen Myers

Vice President, Membership Sales
Convivial Jacaranda Trace
Venice, FL
  • 66-F. Refresh Your Marketing Playbook

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    66-F. Refresh Your Marketing Playbook

    Senior living marketers and sales professionals are navigating a rapidly changing landscape as consumer behaviors shift, digital expectations rise, and artificial intelligence reshapes how prospects find and evaluate senior living options. During this session, a LeadingAge member and a marketing consultant will team up to share simple, replicable strategies to help teams overcome today’s marketing challenges. Presenters will show you how small adjustments can yield measurable improvements in your outreach and help you invigorate your current marketing plan to generate more qualified leads. You’ll gain a toolkit of practical strategies you can implement immediately to increase your visibility in the marketplace, improve engagement, and nurture conversion-ready prospects.

Roger Myers

President & CEO
Presbyterian Villages of Michigan
Southfield, MI
  • 29-F. Strengthen Your Board Through Planned Enrichment

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    29-F. Strengthen Your Board Through Planned Enrichment

    Knowledgeable, experienced, and engaged board members are essential to the success of senior living organizations. Yet few board members arrive at their first board meeting with all the knowledge needed to fulfill their roles. This session will explore how one organization expanded board members’ capacity by dedicating the first 60-90 minutes of its bimonthly board meetings to a wide range of enrichment activities. Presenters will outline how they implemented the revised board agenda and how it improved the board’s effectiveness. You’ll learn strategies for assessing board members’ current knowledge and addressing gaps. Discover how enrichment sessions can strengthen your board and help its members become confident change agents and change makers.

Shane Myers

Associate Director, Immigration Advancement
LeadingAge
Washington, DC
  • 107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    Immigration policy has become increasingly important to aging services providers, shaping both the immediate availability and the long-term sustainability of the caregiving workforce. This session will feature a panel presentation and an interactive exchange that explore immigration’s key role in helping providers meet the service and support needs of older adults. Presenters will examine how immigration policy affects providers’ ability to attract and retain essential caregiving talent. They’ll also explore specific policies that could help address current and future workforce needs. You’ll leave this session equipped with strategies to make your immigration-related advocacy as effective as possible.

Kashmira Narinesingh-Smith

HR Staff Development & Learning Manager
Kendal-Crosslands Communities
Kennett Square, PA
  • 138-E. Unlock the Leadership Potential of Your Frontline Workforce

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    138-E. Unlock the Leadership Potential of Your Frontline Workforce

    Frontline caregivers are the heart of every aging services organization, yet most have limited opportunities to develop their leadership skills. During this session, a panel of human resources and leadership development professionals from LeadingAge member organizations will highlight promising programs that harness the leadership potential of the frontline workforce, enhance organizational culture, increase retention, and help caregivers contribute more effectively to their organizations. Presenters will share learning modules that have resonated with frontline learners and offer tips for adapting them to diverse learning needs and day-to-day operational challenges. You’ll gain practical strategies for launching or strengthening a frontline leadership program that benefits all levels of your organization.

Billy Nelson

CEO
Fairview
Groton, CT
  • 32-I. Build a Team That Outperforms Expectations

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    32-I. Build a Team That Outperforms Expectations

    Extraordinary outcomes depend on extraordinary teams, whether you’re leading an expansion, repositioning an existing campus, stabilizing occupancy, or launching a major operational initiative. This session tells the story of a life plan community that built a cross-functional team to deliver a successful expansion that many believed would not resonate with its intended audience. Presenters will describe how they improved performance across operations, culture, sales, brand, design, and development through strategic decisions, bold pivots, and mindset shifts that propelled a small nonprofit community to outsized success. You’ll walk away with a replicable framework for building team chemistry and enhancing execution, along with practical tips for shifting culture and inspiring optimism.

Jason Neman

Partner / CEO
Good Brand
Fort Mill, SC
  • 68-G. From Outsourced to In-House: Building a Creative Services Team

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    68-G. From Outsourced to In-House: Building a Creative Services Team

    External creative consultants often deliver results for senior living communities, but at the expense of consistency, responsiveness, and organizational alignment. This session will show you how to transform your organization’s creative vision from an outsourced service into an in-house team that drives brand excellence, fosters innovation, and delivers measurable impact. Presenters will prepare you to assess the value of internalizing creative services, assemble the right talent, define workflows, and integrate creative operations into your organizational strategy. You’ll gain practical tips to improve operational efficiency, reduce costs, and enhance brand consistency.

Lydia Nguyen

Principal Researcher
LifeLoop
Greenwood Village, CO
  • 21-I. From Consumers into Empowered Citizens: Measuring the culture shift in senior living

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    21-I. From Consumers into Empowered Citizens: Measuring the culture shift in senior living

    Christian Living Communities in Englewood, CO, has spent 15 years developing its Citizenship Modelu00ae to encourage residents to see themselves not only as consumers of housing and services but as active, empowered citizens of their senior living community. This session will present research on developing and validating a practical framework that measures this model across four key domains: purpose, inclusion, empowerment, and interpersonal connection. Presenters will offer guidance on implementing the model, discuss the development of assessment tools, share research findings, and demonstrate how organizations can use the results to advance meaningful, measurable culture change.

Elizabeth Nicely

HR Director
Friends House Retirement Community
Sandy Spring, MD
  • 138-E. Unlock the Leadership Potential of Your Frontline Workforce

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    138-E. Unlock the Leadership Potential of Your Frontline Workforce

    Frontline caregivers are the heart of every aging services organization, yet most have limited opportunities to develop their leadership skills. During this session, a panel of human resources and leadership development professionals from LeadingAge member organizations will highlight promising programs that harness the leadership potential of the frontline workforce, enhance organizational culture, increase retention, and help caregivers contribute more effectively to their organizations. Presenters will share learning modules that have resonated with frontline learners and offer tips for adapting them to diverse learning needs and day-to-day operational challenges. You’ll gain practical strategies for launching or strengthening a frontline leadership program that benefits all levels of your organization.

Zaina Niles

Attorney
Husch Blackwell LLP
Kansas City, MO
  • 105-J. Your Guide to Surviving External Audits and Reviews

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    105-J. Your Guide to Surviving External Audits and Reviews

    External audits and reviews affect every facet of an aging services organization, whether conducted by federal agencies such as the Centers for Medicare & Medicaid Services, state Medicaid departments, or managed care organizations. Understanding how these reviews will affect your organization can help you prepare for, respond to, and address enforcement outcomes. This session will help you leverage your organization’s resources and personnel including your leadership, finance, clinical, compliance, and legal teams to navigate external audits and reviews. Presenters will show you how to form an audit response team, assess the business, financial, clinical, and compliance risks associated with an external review, and develop strategies to manage those risks.

Paul Nordeman

President & CEO
Meadowood
Worcester, PA
  • 87-I. Strategic Habits of Successful Organizations

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    87-I. Strategic Habits of Successful Organizations

    Financial performance isn’t the only measure of organizational health. This session will introduce common attributes that go beyond balance sheets and revenue streams to drive sustainable performance improvement in senior living organizations. Presenters will share a performance-improvement framework developed by Baker Tilly, an advisory, tax, and assurance firm. They’ll help you assess how effectively your organization builds governance structures, maintains leadership stability, fosters a supportive workplace culture, pursues proactive capital planning, ensures financial and operational alignment, and engages residents. Representatives from single-site and multisite organizations will share strategies to achieve operational excellence, long-term sustainability, and resilience.

Michelle Norris

Principal
N-Sights Consulting, LLC
Columbus, OH
  • 56-K. Preserving and Expanding your Affordable Housing Portfolio

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    56-K. Preserving and Expanding your Affordable Housing Portfolio

    The U.S. Department of Housing and Urban Development no longer funds the development and construction of new housing communities for older adults with the lowest incomes. This shift in the funding environment makes preserving the existing affordable housing stock even more critical in today’s expanding low-income senior market. This session will help providers become more creative, resourceful, and sophisticated as they expand their missions and housing portfolios. Presenters will introduce a core set of financing tools to help you preserve, build, and acquire new affordable housing, and present a case study that details the ups and downs of preservation and expansion initiatives.