Kathleen Murray

Director of Organizational Learning & Development and International Recruitment
Benedictine Health System
Minneapolis, MN, US
  • 140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    The demand for qualified caregivers is rising worldwide, and workforce shortages in aged care are intensifying. Domestic solutions are critical, but the aged care sector must also embrace innovative global partnerships. This session will examine how providers in Minnesota are working with the Kenyan State Department of Diaspora Affairs to create sustainable pipelines for foreign-born workers. Discover how similar initiatives can strengthen the U.S. healthcare workforce, enhance global skillsets, and improve healthcare outcomes. You’ll learn the steps necessary to engage in international recruitment, navigate complex immigration systems, and foster partnerships that prioritize workforce needs and advance global healthcare.

Joseph Musgrave

CEO
Home & Community Care Ireland
Dublin, Ireland

Cyrelle Muskat

Chief Heritage Officer (interim), Director of Quality Systems and Wellness
Baycrest
North York, ON, Canada
  • 73-C. International Perspectives: Driving Care Quality through Data Sharing

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    73-C. International Perspectives: Driving Care Quality through Data Sharing

    The Seniors Quality Leap Initiative (SQLI) is an international consortium established by North American and South African leading long-term care organizations. SQLI strives to enhance the quality of life and care for older adults by encouraging providers to share performance data and outcomes from their quality improvement initiatives with one another. During this session, SQLI leaders and members will showcase their efforts to improve providers’ benchmarking capacity, including ongoing research into developing an overall resident quality of life composite score and consistent employee engagement measures. Three aging services executives will discuss how SQLI participation has influenced their organization’s quality improvement efforts.

Francesca Muterspaw

CEO
Simple Solutions Consulting
Elizabethtown, PA, United States
  • 81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    81-E. Medicare Advantage: Tips for Maximizing Reimbursement

    The rules and processes governing managed care continue to evolve as more beneficiaries enroll in Medicare Advantage plans each year. This session will bring you up to date on the program’s latest policy developments, so you’re ready to strengthen your organization’s internal processes and maximize your reimbursement. LeadingAge provider members and a managed care contracting and billing expert will be on hand to update you on Medicare Advantage policies related to prior authorization, appeals, and the complaint process for reporting noncompliance. They’ll also show you how to improve your first-pass prior authorization accuracy and accelerate clean claim submissions. Don’t miss this opportunity to learn how to succeed in managed care.

  • 83-G. Improve Your Home Health Value-Based Purchasing Score

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    83-G. Improve Your Home Health Value-Based Purchasing Score

    Ask home health providers what keeps them up at night, and many will cite the risk of a negative score under the expanded Home Health Value-Based Purchasing (HHVBP) Model, which adjusts Medicare payments based on quality performance. This session may ease their concerns. A home health provider and consultant will share how they turned a negative HHVBP score and financial penalty into a positive payment adjustment. They’ll show you how to interpret HHVBP scorecards, review data sources, and design and implement an improvement strategy. They’ll also offer tips for aligning key operational areas to improve HHVBP measurement outcomes.

Valerie Mutterperl

Associate Principal
Perkins Eastman
Pittsburgh, PA, United States
  • 45-D. Reposition Obsolete Care to a More Appealing Care Model

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    45-D. Reposition Obsolete Care to a More Appealing Care Model

    Despite evolving consumer needs and preferences, the fundamental nursing home model has remained unchanged since the advent of Medicare and Medicaid 60 years ago. This session will explore a new direction. You’ll meet a chief executive who transformed a traditional nursing home into a comprehensive long-term care organization and a highly respected architect leading efforts to redesign and reposition nursing homes. Together, they will examine anticipated changes to Medicare and Medicaid that could create opportunities for revitalizing long-term care by implementing innovative and scalable models tailored to diverse consumer preferences. Join this session to discover the steps you can take to reposition your nursing home as a more appealing care model.

Kristen Myers

Vice President, Membership Sales
Convivial Jacaranda Trace
Venice, FL, US
  • 66-F. Refresh Your Marketing Playbook

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    66-F. Refresh Your Marketing Playbook

    Senior living marketers and sales professionals are navigating a rapidly changing landscape as consumer behaviors shift, digital expectations rise, and artificial intelligence reshapes how prospects find and evaluate senior living options. During this session, a LeadingAge member and a marketing consultant will team up to share simple, replicable strategies to help teams overcome today’s marketing challenges. Presenters will show you how small adjustments can yield measurable improvements in your outreach and help you invigorate your current marketing plan to generate more qualified leads. You’ll gain a toolkit of practical strategies you can implement immediately to increase your visibility in the marketplace, improve engagement, and nurture conversion-ready prospects.

Roger Myers

President & CEO
Presbyterian Villages of Michigan
Southfield, MI, US
  • 29-F. Strengthen Your Board Through Planned Enrichment

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    29-F. Strengthen Your Board Through Planned Enrichment

    Knowledgeable, experienced, and engaged board members are essential to the success of senior living organizations. Yet few board members arrive at their first board meeting with all the knowledge needed to fulfill their roles. This session will explore how one organization expanded board members’ capacity by dedicating the first 60-90 minutes of its bimonthly board meetings to a wide range of enrichment activities. Presenters will outline how they implemented the revised board agenda and how it improved the board’s effectiveness. You’ll learn strategies for assessing board members’ current knowledge and addressing gaps. Discover how enrichment sessions can strengthen your board and help its members become confident change agents and change makers.

Shane Myers

Associate Director, Immigration Advancement
LeadingAge
Washington, DC, US
  • 107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    Immigration policy has become increasingly important to aging services providers, shaping both the immediate availability and the long-term sustainability of the caregiving workforce. This session will feature a panel presentation and an interactive exchange that explore immigration’s key role in helping providers meet the service and support needs of older adults. Presenters will examine how immigration policy affects providers’ ability to attract and retain essential caregiving talent. They’ll also explore specific policies that could help address current and future workforce needs. You’ll leave this session equipped with strategies to make your immigration-related advocacy as effective as possible.

Kimberly Nelson

Director of Philanthropy
Greenspring by Erickson Senior Living
Springfield, VA, US
  • 51-H. Enhance Workforce and Community Impact with Employee Scholarships

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    51-H. Enhance Workforce and Community Impact with Employee Scholarships

    Your organization can address workforce challenges and promote employee development by offering scholarships to help employees pursue higher education and improve their professional skills. This session will highlight three organizations that award scholarships to employees and students with support from residents who make donations, review applications, and allocate awards. Presenters will discuss the development, implementation, and outcomes of scholarship initiatives while sharing practical steps for securing funding, engaging stakeholders, and measuring success. Discover how to create scholarship programs that empower employees, attract new talent, and reinforce your organization’s commitment to mission-driven service. You’ll obtain tools to evaluate your scholarship program’s success, ensure its lasting impact, and demonstrate a return on investment for your organization and workforce.

Billy Nelson

Health Care Administrator
Fairview
Groton, CT
  • 32-I. Build a Team That Outperforms Expectations

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    32-I. Build a Team That Outperforms Expectations

    Extraordinary outcomes depend on extraordinary teams, whether you’re leading an expansion, repositioning an existing campus, stabilizing occupancy, or launching a major operational initiative. This session tells the story of a life plan community that built a cross-functional team to deliver a successful expansion that many believed would not resonate with its intended audience. Presenters will describe how they improved performance across operations, culture, sales, brand, design, and development through strategic decisions, bold pivots, and mindset shifts that propelled a small nonprofit community to outsized success. You’ll walk away with a replicable framework for building team chemistry and enhancing execution, along with practical tips for shifting culture and inspiring optimism.

Jason Neman

Partner / CEO
Good Brand
Fort Mill, SC, United States
  • 68-G. From Outsourced to In-House: Building a Creative Services Team

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    68-G. From Outsourced to In-House: Building a Creative Services Team

    External creative consultants often deliver results for senior living communities, but at the expense of consistency, responsiveness, and organizational alignment. This session will show you how to transform your organization’s creative vision from an outsourced service into an in-house team that drives brand excellence, fosters innovation, and delivers measurable impact. Presenters will prepare you to assess the value of internalizing creative services, assemble the right talent, define workflows, and integrate creative operations into your organizational strategy. You’ll gain practical tips to improve operational efficiency, reduce costs, and enhance brand consistency.

Lydia Nguyen

Principal Researcher
LifeLoop
Greenwood Village, CO, USA
  • 21-I. Turning Older Consumers into Empowered Citizens

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    21-I. Turning Older Consumers into Empowered Citizens

    Christian Living Communities in Englewood, CO, has spent 15 years developing its Citizenship Modelu00ae to encourage residents to see themselves not only as consumers of housing and services but also as active, empowered citizens of their senior living community. This session will focus on how the model’s four key domains purpose, inclusion, empowerment, and interpersonal connection give residents a sense of purpose and a responsibility to co-create community life. Presenters will offer guidance on implementing the model, measuring its impact, linking it to resident- and team-based outcomes, and using it to advance meaningful, measurable culture change in your organization.