Tiffany Nicolette

Vice President of Housing & Services
Comprehensive Housing Assistance, Inc. (CHAI)
Baltimore, MD, US
  • 118-H. Modernizing Your Approach to Affordable Housing Operations

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    118-H. Modernizing Your Approach to Affordable Housing Operations

    *Closed to Press* Affordable housing providers will soon be required to navigate significant changes in the rules governing who lives in federally subsidized communities, the federal rental assistance each household receives, and how providers communicate with, screen, and accommodate applicants and residents. This session will encourage you to view these upcoming changes as opportunities for modernization and optimization. Presenters will introduce effective practices to help you achieve the mission of affordable housing while adhering to new rules and policies. They will discuss mission-driven approaches to implementing the Housing Opportunity Through Modernization Act (HOTMA), recommend adjustments to criminal background screening, and help you foster positive resident outcomes and streamline workflows for housing staff.

Zaina Niles

Attorney
Husch Blackwell LLP
Kansas City, MO, US
  • 105-J. Your Guide to Surviving External Audits and Reviews

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    105-J. Your Guide to Surviving External Audits and Reviews

    External audits and reviews affect every facet of an aging services organization, whether conducted by federal agencies such as the Centers for Medicare & Medicaid Services, state Medicaid departments, or managed care organizations. Understanding how these reviews will affect your organization can help you prepare for, respond to, and address enforcement outcomes. This session will help you leverage your organization’s resources and personnel including your leadership, finance, clinical, compliance, and legal teams to navigate external audits and reviews. Presenters will show you how to form an audit response team, assess the business, financial, clinical, and compliance risks associated with an external review, and develop strategies to manage those risks.

Roseline Njogu

Honorable Principal Secretary
Kenya State Department of Diaspora Affairs
Nairobi, Kenya
  • 140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    The demand for qualified caregivers is rising worldwide, and workforce shortages in aged care are intensifying. Domestic solutions are critical, but the aged care sector must also embrace innovative global partnerships. This session will examine how providers in Minnesota are working with the Kenyan State Department of Diaspora Affairs to create sustainable pipelines for foreign-born workers. Discover how similar initiatives can strengthen the U.S. healthcare workforce, enhance global skillsets, and improve healthcare outcomes. You’ll learn the steps necessary to engage in international recruitment, navigate complex immigration systems, and foster partnerships that prioritize workforce needs and advance global healthcare.

Francis Njuakom

Executive Director
Community Development Volunteers for Technical Assistance (CDVTA)
Bamenda, NWR, Republic of Cameroon
  • 112-D. International Perspectives: Challenges, Innovations, and Global Lessons

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    112-D. International Perspectives: Challenges, Innovations, and Global Lessons

    As one of our youngest and fastest-aging continents, Africa has much to teach the world about providing inclusive, rights-based aged care characterized by resilience, strong community traditions, and limited resources. During this session, advocates and practitioners will explore the evolving landscape of aging and caregiving in Africa, including rural caregiving, community-based care, gender-based violence, legal and financial gaps, and elder-led advocacy networks. You’ll engage in a dynamic conversation about the current state of aged care in Africa, the African Union’s mission to integrate aging into law and policy, and the continent’s vision for the future. Don’t miss this opportunity to discover what your region can learn from Africa’s unique approach to aged care.

Chisom Nnajiofor

Program Manager
LBFE Boston | Little Brothers -Friends of the Elderly
Boston, MA, USA
  • 6-E. Can Technology Foster Meaningful Relationships?

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    6-E. Can Technology Foster Meaningful Relationships?

    Social isolation puts many older adults at risk for declines in physical and mental well-being. In-person communication is the best antidote to this isolation, but it’s not always available to those who need it most. That’s why technology is playing an increasingly vital role in helping older adults connect with others. This session will describe how a Boston-based affordable housing provider and its community partner connected older housing residents with their peers while teaching them how to stay connected through technology. Presenters will share their experiences recruiting university students to teach technology skills to a diverse group of older adults. You’ll gain strategies for creating programming that fosters socialization and community-building by helping older adults use technology with confidence.

Beth Nodes

Director of Experience
Immanuel
Omaha, NE, US
  • 76-D. Managing Care Transitions Across the Continuum

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    76-D. Managing Care Transitions Across the Continuum

    Immanuel, a multi-site senior living provider based in Omaha, NE, operates independent living, assisted living, and memory support communities, in addition to three Programs of All-Inclusive Care for the Elderly (PACE). This session will focus on how the organization developed a unique approach to managing care transitions in its PACE program and then applied that model to all its locations and campuses. Presenters will describe the service gaps that prompted Immanuel to establish the roles of a Care Transition Nurse Manager in its PACE programs and Care Navigator in its communities. You’ll learn how the care transitions initiative was developed and its impact on costs, staff satisfaction, and quality of life for residents and participants.

Mohamud Noor

Honorable Representative (District 60B)
Minnesota State House of Representatives
St. Paul, MN, USA
  • 140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    The demand for qualified caregivers is rising worldwide, and workforce shortages in aged care are intensifying. Domestic solutions are critical, but the aged care sector must also embrace innovative global partnerships. This session will examine how providers in Minnesota are working with the Kenyan State Department of Diaspora Affairs to create sustainable pipelines for foreign-born workers. Discover how similar initiatives can strengthen the U.S. healthcare workforce, enhance global skillsets, and improve healthcare outcomes. You’ll learn the steps necessary to engage in international recruitment, navigate complex immigration systems, and foster partnerships that prioritize workforce needs and advance global healthcare.

Paul Nordeman

President & CEO
Meadowood
Worcester, PA, USA
  • 87-I. Strategic Habits of Successful Organizations

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    87-I. Strategic Habits of Successful Organizations

    Financial performance isn’t the only measure of organizational health. This session will introduce common attributes that go beyond balance sheets and revenue streams to drive sustainable performance improvement in senior living organizations. Presenters will share a performance-improvement framework developed by Baker Tilly, an advisory, tax, and assurance firm. They’ll help you assess how effectively your organization builds governance structures, maintains leadership stability, fosters a supportive workplace culture, pursues proactive capital planning, ensures financial and operational alignment, and engages residents. Representatives from single-site and multisite organizations will share strategies to achieve operational excellence, long-term sustainability, and resilience.

Richard Nordsiek

Executive Director
Continuing Life
San clemente, CA, United States
  • 95-F. Your Wellness Strategy: Aligning Operations with Expectations

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    95-F. Your Wellness Strategy: Aligning Operations with Expectations

    Many older adults are seeking a senior living community that will foster their physical, emotional, and social well-being. Will your community meet their expectations? This session will provide valuable guidance to help you integrate the concepts of wellness and well-being into your mission to support resident satisfaction, longevity, and purpose. Presenters will help you understand how innovative approaches to promoting wellness can position your organization as the preferred choice for older adults looking for a vibrant and supportive living environment. Hear from senior living operators who have created vibrant communities that cater to the whole person. You’ll take home practical strategies for aligning your operations with evolving consumer expectations to ensure your organization’s long-term success.

Wendy Norman

SVP of Talent Solutions
Sun Health Communites
Surprise, AZ, USA
  • 33-G. Engaging, Strengthening, and Compensating Board Members

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    33-G. Engaging, Strengthening, and Compensating Board Members

    Creating a high-performing nonprofit board of directors entails more than simply selecting individuals to serve. Organizations must also strive to enhance the impact of board members once they are recruited. This session will examine the holistic Board Lifecycle Program implemented by Sun Health Communities in Surprise, AZ. Presenters will describe program features, including strategic recruitment aligned with effective board engagement, an onboarding process designed to help new board members contribute and thrive, and a board rotation policy that encourages fresh perspectives while maintaining institutional knowledge. The Board Lifecycle Program also features board compensation to boost recruitment, raise expectations, and enhance engagement. Get ready to access practical tools that will help you develop a high-impact board.

Michelle Norris

Principal
N-Sights Consulting, LLC
Columbus, OH, US
  • 56-K. Preserving and Expanding your Affordable Housing Portfolio

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    56-K. Preserving and Expanding your Affordable Housing Portfolio

    The U.S. Department of Housing and Urban Development no longer funds the development and construction of new housing communities for older adults with the lowest incomes. This shift in the funding environment makes preserving the existing affordable housing stock even more critical in today’s expanding low-income senior market. This session will help providers become more creative, resourceful, and sophisticated as they expand their missions and housing portfolios. Presenters will introduce a core set of financing tools to help you preserve, build, and acquire new affordable housing, and present a case study that details the ups and downs of preservation and expansion initiatives.

Bryan Nowicki

Partner
Husch Blackwell LLP
Kansas City, MO, US
  • 105-J. Your Guide to Surviving External Audits and Reviews

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    105-J. Your Guide to Surviving External Audits and Reviews

    External audits and reviews affect every facet of an aging services organization, whether conducted by federal agencies such as the Centers for Medicare & Medicaid Services, state Medicaid departments, or managed care organizations. Understanding how these reviews will affect your organization can help you prepare for, respond to, and address enforcement outcomes. This session will help you leverage your organization’s resources and personnel including your leadership, finance, clinical, compliance, and legal teams to navigate external audits and reviews. Presenters will show you how to form an audit response team, assess the business, financial, clinical, and compliance risks associated with an external review, and develop strategies to manage those risks.