Marcus Riley

Chairman
Ballycara Retirement Living Complex
Redcliffe, QLD, Australia
  • 98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    Imagine a future in which health span the years an individual spends free of significant disease or disability aligns more closely with a person’s lifespan. During this session, presenters from Australia and the United States will unveil new, previously undefined stages of ageing and explore how an understanding of these stages could guide you in implementing innovative care solutions and forward-thinking policies that address the biological, social, and psychological changes that older people experience. You’ll gain a new perspective on aging that will help you challenge traditional care models and create new opportunities for your organization and the people it serves.

Martin Rix

CEO
Belong
Nantwich, UK
  • 125-A. International Perspectives: Lessons from Household Care Models

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    125-A. International Perspectives: Lessons from Household Care Models

    In 2023, Australia’s HammondCare, the United Kingdom’s Belong Group, and The Green House Project in the United States established the Household Model International Consortium to promote the benefits of small-scale congregate settings for older adults. During this session, representatives from the consortium’s three founding members will share the history of the household model and discuss its physical design and operational philosophy. Presenters will highlight key features of the household model, including privacy, connections to nature and the outdoors, consistent staff assignments, fresh food, and a care model that places residents at the center of every decision. You’ll learn strategies for incorporating household model design and operational principles into your operations, even if large-scale renovations or new construction aren’t feasible for your organization.

Kendra Roberts

Vice President of Operations
HumanGood Inc.
Duarte, CA, US
  • 26-K. Mentorship: The Key to Developing Your Next Leaders

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    26-K. Mentorship: The Key to Developing Your Next Leaders

    Senior living organizations must cultivate skilled, compassionate, and forward-thinking leaders to meet the growing demand for quality care and innovative solutions. Mentors seasoned professionals who help mentees navigate challenges, seize opportunities, and grow personally and professionally are the cornerstone of any initiative aimed at achieving this goal. This session will provide tools for structuring mentorship programs that align with organizational goals and emphasize measurable outcomes like leadership readiness and employee retention. Presenters will explore strategies for establishing sustainable leadership pipelines by identifying and nurturing leadership potential within diverse teams, creating inclusive pathways for growth, and addressing barriers to leadership opportunities.

  • 118-H. Modernizing Your Approach to Affordable Housing Operations

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    118-H. Modernizing Your Approach to Affordable Housing Operations

    *Closed to Press* Affordable housing providers will soon be required to navigate significant changes in the rules governing who lives in federally subsidized communities, the federal rental assistance each household receives, and how providers communicate with, screen, and accommodate applicants and residents. This session will encourage you to view these upcoming changes as opportunities for modernization and optimization. Presenters will introduce effective practices to help you achieve the mission of affordable housing while adhering to new rules and policies. They will discuss mission-driven approaches to implementing the Housing Opportunity Through Modernization Act (HOTMA), recommend adjustments to criminal background screening, and help you foster positive resident outcomes and streamline workflows for housing staff.

Keith Robertson

Managing Director
Ziegler
New York, NY
  • 44-C. Expanding an Affordable Housing Community to Reach the Middle Market

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    44-C. Expanding an Affordable Housing Community to Reach the Middle Market

    West Hartford Fellowship Housing is implementing a comprehensive campus expansion which will broaden its mission to meet the needs of middle-market consumers. Presenters will outline steps the Connecticut-based housing provider has taken to protect the rights of current residents and preserve existing lower rent structures while also serving a slightly different income demographic. They’ll share architectural design strategies that helped reduce the cost of new construction and a multi-source financing plan that incorporates Low-Income Housing Tax Credits and existing federal subsidies. Whether you’re a seasoned affordable housing provider or new to the field, this session will equip you to reach new middle- and lower-middle markets.

  • 120-I. Can State Statutes Protect Life Plan Communities from Bankruptcy?

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    120-I. Can State Statutes Protect Life Plan Communities from Bankruptcy?

    *Closed to Press* The rare occurrences of bankruptcy among life plan communities in recent years have raised a compelling and provocative question: What role should state laws play in protecting these communities from insolvency? This session will explore that question. Presenters will provide an overview of the bankruptcy protections that certain states extend to life plan communities through existing statutes. They will also discuss the effects of state actions that either prevent a life plan community’s bankruptcy or worsen a community’s fragile financial position. Don’t miss this opportunity to join experts in the field as they delve into thought-provoking questions about the financial health of life plan communities.

Geert Roggeman

Managing Director, Het Heiveld
City of Ghent Public Services
Gent, Belgium
  • 136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    Providers of public services for the ageing in the city of Ghent, Belgium, are taking steps to shift aged care back to local communities from large, centralized care settings. This session will explore how older adults, neighborhood residents, service providers, and policymakers in Ghent are coming together to investigate how providers might offer “invisible” aged care that fits seamlessly within the surrounding community. Their model would enable older people to live in staffed, small-scale houses near community centres offering additional amenities like green spaces, on-site grocery stores, restaurants, and childcare for neighborhood residents. Discover what it will take to implement a model that involves “giving care back to the community and bringing the community into care.”

Rick Russell

President/CEO
Hospice of Northwest Ohio
Perrysburg, OH, US
  • 106-A. Hospice Agencies: It’s Time to Sharpen Your Survey Skills

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    106-A. Hospice Agencies: It’s Time to Sharpen Your Survey Skills

    The Centers for Medicare & Medicaid Services (CMS) employs surveys as a primary tool in its fight against hospice fraud. With changes to the Hospice Special Focus Program on the horizon, now is the perfect time to deepen your understanding of the hospice survey process and sharpen your survey skills. Join this session to learn what types of fraud CMS and its survey contractors look for during a survey. You’ll gain insights and tips for using mock surveys to prepare your hospice team for its next survey.

Aline Russotto

Executive Director
Orchard Cove
Canton, MA, USA
  • 85-J. Let Residents and Team Members Reimagine the Continuum

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    85-J. Let Residents and Team Members Reimagine the Continuum

    Orchard Cove, a life plan community in Canton, MA, began reimagining its continuum of care in early 2021 in response to sweeping changes in the field of aging, feedback from residents, and business priorities. This session will detail the organization’s planning and implementation process, led by a multidisciplinary group of team members and residents. Presenters will describe how the Orchard Cove team developed a health and well-being navigation program, actively promoted the well-being of residents and team members, reimagined skilled nursing, and introduced a new array of services to maximize independence and enhance quality of life. You’ll gain valuable insights to help you engage with stakeholders as you launch a similar process.

Susan Ryan

President & CEO
The Green House Project
Linthicum, MD, United States
  • 125-A. International Perspectives: Lessons from Household Care Models

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    125-A. International Perspectives: Lessons from Household Care Models

    In 2023, Australia’s HammondCare, the United Kingdom’s Belong Group, and The Green House Project in the United States established the Household Model International Consortium to promote the benefits of small-scale congregate settings for older adults. During this session, representatives from the consortium’s three founding members will share the history of the household model and discuss its physical design and operational philosophy. Presenters will highlight key features of the household model, including privacy, connections to nature and the outdoors, consistent staff assignments, fresh food, and a care model that places residents at the center of every decision. You’ll learn strategies for incorporating household model design and operational principles into your operations, even if large-scale renovations or new construction aren’t feasible for your organization.

Colleen Ryan Mallon

Chief Growth Officer
Frasier
Boulder, CO, US
  • 55-K. Finding New Places Where Your Organization Can Grow

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    55-K. Finding New Places Where Your Organization Can Grow

    Growth is the most effective strategy for nonprofit organizations seeking long-term sustainability in the senior living sector. But where should you establish a new project, and which senior living offering will best meet the needs of older adults in your chosen locale? This session will help you tackle the formidable task of identifying and prioritizing new locations where your organization can grow. Presenters will guide you to think strategically about potential sites for new growth and show you how to use data tools to prioritize where to conduct detailed site searches and market analyses. You’ll also learn to leverage market-driven information to select the type of project most likely to succeed in your chosen area.

Philippe Saad

Principal
DiMella Shaffer
Boston, MA, USA
  • 131-F. Inclusive Planning and Design to Support an Expanded Mission

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    131-F. Inclusive Planning and Design to Support an Expanded Mission

    Goddard House, a 175-year-old single-site assisted living and memory support community in Brookline, MA, embarked on a journey in 2019 to expand a mission that already distinguished it from the competition. This session will showcase the significant physical updates that Goddard House undertook to support programs deemed essential to that expanded mission, which calls for greater engagement with the Boston community, an increased focus on the creative arts, and renewed efforts to foster a sense of belonging for everyone. Presenters will describe the community’s innovative approach to aging and examine the inclusive master plan and evidence-based design process that have enabled the Goddard House campus to create spaces tailored to support current and future residents and programs.

Chris Sachs

VP of Value Enablement
seoClarity
Buffalo Grove, IL, United States
  • 65-H. How Artificial Intelligence Can Help Consumers Find You Online

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    65-H. How Artificial Intelligence Can Help Consumers Find You Online

    At least 30% of moves to life plan communities occur after prospective residents search for retirement options using online search tools. This session will show you how to capitalize on this new trend by paying closer attention to search engine optimization (SEO), a method for presenting website content so search engines like Google can help consumers find you online. Presenters will show you how to harness the power of artificial intelligence (AI) to improve SEO and boost your online visibility. You’ll also get tips for using AI-driven tools to automate online tasks, enhance the quality of your web content, establish authority in niche topic areas, and achieve significant growth in visibility and user engagement.

Frances Salinas

President & CEO
Wesley Willows
Rockford, IL, US
  • 35-H. Breaking Barriers: The Journey of Women to C-Suite Success

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    35-H. Breaking Barriers: The Journey of Women to C-Suite Success

    During this must-attend session, women executives in aging services will discuss their professional journeys, challenges, and career-defining moments. Chief executive officers, chief operating officers, and vice presidents will share their stories of perseverance and innovation, offering lessons to help other women leaders navigate career transitions, overcome obstacles, and build resilience. Discover the leadership qualities that fueled their success and gain practical strategies for finding mentors, building professional networks, and cultivating confidence. Whether you’re an emerging leader, a mid-career professional, or a seasoned executive, you’ll leave this session with actionable insights to guide your career journey and create work environments that empower and support the advancement of women leaders.