Heather Kessler

Senior Director of Marketing
Community First Solutions
Hamilton, OH, US
  • 58-B. Communicating Through Change: Marketing Your Acquisition

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    58-B. Communicating Through Change: Marketing Your Acquisition

    Marketing and communication can’t pause when your organization begins preparing for an acquisition. Quite the opposite! This session will demonstrate how your organization’s marketing team can effectively navigate a change in ownership by ensuring that communication and marketing messages remain ongoing, clear, carefully worded, and reassuring to all stakeholders. Presenters will teach you how to maintain customer trust, brand strength, and market momentum by positioning your organization’s acquisition as a strategic growth opportunity. You’ll learn essential lessons to help you develop a strategic marketing plan that effectively engages stakeholders as you promote your company’s acquisition.

Andrea Killiard

Marketing & Life Enrichment Director
Piper Shores
Scarborough, ME, US
  • 42-A. Meet Future Market Demand with a Satellite Community

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    42-A. Meet Future Market Demand with a Satellite Community

    A life plan community seeking to meet the growing demand for new housing options often encounters a frustrating roadblock: a lack of available space for expansion on campus. Some organizations address this challenge by developing satellite communities to reach untapped or underserved markets. This session will showcase a variety of satellite communities, including those located in walkable neighborhoods and on college campuses, and those catering to residents with specific income levels, cultures, and special interests. Discover how satellite campus planning can help you meet current and future growth demands, capitalize on partnership opportunities, and explore new markets. You’ll learn how to leverage the resources of your main campus to support satellite campus development.

Josh King

Vice President of Information Technology
EverTrue
Saint Louis, MO, US
  • 46-D. Keep Your Brand Fresh While Preserving What Sets You Apart

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    46-D. Keep Your Brand Fresh While Preserving What Sets You Apart

    EverTrue, formerly Lutheran Senior Services, is proud of its 165-year legacy of caring for older adults. However, this legacy hasn’t prevented the nation’s 12th-largest nonprofit aging services provider from embarking on a transformative journey driven by innovation. This session will highlight how the St. Louis-based organization expanded housing options and in-home services to serve a broader demographic, implemented innovative service models like palliative care, diversified its revenue streams, adjusted its residential mix, embraced technology, and adopted systems to manage data more efficiently. Don’t miss this opportunity to hear the EverTrue management team discuss how they embraced the future while honoring their organization’s past. You’ll take home valuable tips for keeping your brand fresh while preserving what makes you special.

Casey Kinner

Senior Vice President, Project & Development Services
JLL
Washington, DC, US
  • 69-H. Customizing Apartment Design Within Timelines and Budgets

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    69-H. Customizing Apartment Design Within Timelines and Budgets

    Imagine your organization is building a large-scale independent living project for clients with discerning tastes. You know residents want to customize their new apartments. But how do you offer a wide range of options while ensuring a smooth, timely process? This session will provide a blueprint for success. Presenters will outline key elements of a successful customization process, including standardized procedures for engaging residents, technology-enabled tools to support the design process, transparent pricing and deadlines, and clear roles for project team members. You’ll return home with strategies for balancing your desire to provide a personalized experience with the need to maintain project timelines and budgets.

Jordan Kirchgessner Lollar

Associate Director, State Relations
LeadingAge
Starkville, MS, United States
  • 77-C. Building a Culture of Quality: The ELITE Quality Program

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    77-C. Building a Culture of Quality: The ELITE Quality Program

    A growing number of aging services organizations are building systems to consistently improve outcomes and experiences for the older adults they serve and their families. This session will showcase the ELITE Quality Program, a national initiative that helps organizations strengthen leadership alignment, embed continuous improvement practices, and build a strong culture of quality. Presenters will share how ELITE provides the foundational framework organizations need to proactively identify risks, improve quality and safety, and strengthen stakeholder confidence. You’ll gain practical insights from leaders who are implementing the program and learn strategies you can use to build sustainable systems that support exceptional care.

Katherine Kirchhoff

Managing Director
Cain Brothers a division of KeyBanc Capital Market
New York, NY, United States
  • 123-C. Imagining New Environments to Live, Work, and Play

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    123-C. Imagining New Environments to Live, Work, and Play

    Today’s older adults are living longer, staying healthier longer, and working longer. This shift is reshaping attitudes toward retirement and creating unprecedented opportunities for retirement communities to reinvent themselves. This session will examine how senior living organizations can support the evolving lifestyles of older adults by expanding services beyond community walls and designing surrounding neighborhoods to meet residents’ needs. Presenters will invite you to imagine how neighborhoods and residential communities might intersect, envision the possibilities for intergenerational or multigenerational environments within and around retirement communities, and consider how mixed-use settings might offer better living environments for today’s older adults. Explore the future of aging and be prepared to rethink your view of traditional retirement communities.

Bobbie Kite

Dean, College of Professional Studies, Professor of Healthcare Informatics
University of Denver
Denver, CO, USA
  • 78-D. Foster Aging in Community by REACHing Out to Residents

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    78-D. Foster Aging in Community by REACHing Out to Residents

    How can affordable housing providers help older residents age well in the community? This session will introduce the Residents Engaging in Authentic Conversations on Health (REACH) interview tool, which helps staff in affordable housing communities collect residents’ health and wellness information and use it to connect residents to appropriate services. Eaton Senior Communities in Lakewood, CO, developed the tool with researchers at the University of Denver and is now analyzing and sharing 10 years of resident wellness data with housing providers, healthcare programs, and payers. This session will examine the project’s implementation, early results, and best practices for promoting healthy, affordable aging.

Emi Kiyota

Associate Professor
National University of Singapore
Singapore

Michael Klein

President/CEO
Kavod Senior Life
Denver, CO, US
  • 90-B. Bringing Health and Wellness Programming to Affordable Housing

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    90-B. Bringing Health and Wellness Programming to Affordable Housing

    Older adults living in subsidized housing have a greater risk of hospitalization and costly nursing care utilization compared to their peers in the community. This session will introduce you to three affordable housing communities working to change these outcomes. Presenters will outline their strategies for improving resident health and well-being, which include establishing a multi-physician medical clinic to address the needs of residents and non-residents, aligning housing-based health programs with the eight dimensions of wellness, and using technology to connect healthcare providers and clients of a Program of All-Inclusive Care for the Elderly (PACE). You’ll gain tips for establishing housing-based programs that save healthcare dollars while increasing health equity for older adults wishing to age well and in place.

David Knight

EVP of Strategy and Partnerships
Transforming Age
Bellevue, WA, US
  • 132-L. Satellite Options: Could an Off-Site Location Work for You?

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    132-L. Satellite Options: Could an Off-Site Location Work for You?

    It’s no secret that the next generation of older adults seeks flexibility, lifestyle, and choice. Satellite campuses smaller, independent-living-focused communities near a flagship campus can help life plan communities meet these preferences and expand into desirable markets without building an on-site continuum of care. This session will explore the satellite campus trend, explain the strategic rationale for satellite developments, and assess their benefits and risks. Presenters will outline steps for evaluating satellite locations and assessing a project’s feasibility and market demand. You’ll learn how to leverage your organization’s brand, culture, and expertise across multiple sites, potentially opening new pathways to growth, revenue diversification, and enhanced market positioning.

Colleen Knudsen

Director, Communications & Media Relations
LeadingAge
Washington, DC, US
  • 61-D. Master the Art of Storytelling to Shape the Media Narrative

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    61-D. Master the Art of Storytelling to Shape the Media Narrative

    Public relations professionals in aging services play two roles when sharing stories about their organizations with the media: they communicate relevant facts to reporters and assist those reporters in crafting compelling narratives that bring those facts to life. This session will introduce LeadingAge members to the art of storytelling. A panel of reporters and communications experts will help you understand journalistic concepts and public relations strategies. You’ll learn how to generate story ideas about your organization, pitch those ideas to the media, and engage with reporters. You’ll also gain tools and tactics to help you navigate damaging media storms or ride the exhilarating waves of favorable coverage.

Rachel Kogan

Program Manager
Hebrew SeniorLife
Boston, MA, US
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.