Kristen Myers

Vice President, Membership Sales
Convivial Jacaranda Trace
Venice, FL, USA
  • 68-K. Balancing Technology and Relationships in Sales and Marketing

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    68-K. Balancing Technology and Relationships in Sales and Marketing

    Artificial intelligence (AI) offers many benefits to senior living communities seeking to optimize their sales and marketing efforts. However, senior living marketers who want to harness the benefits of AI must work diligently to ensure that human connection remains central to all sales and marketing outreach. This session will explore how AI can streamline sales and marketing strategies by automating routine tasks, analyzing data to identify consumer trends, and facilitating communication through chatbots and personalized email campaigns. You’ll learn how to blend the power of AI with the warmth of human connection to create a truly exceptional experience for prospective residents.

Roger Myers

President & CEO
Presbyterian Villages of Michigan
Southfield, MI, USA
  • 37-I. Workforce Development: Join the Leadership Fellowship Program

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    37-I. Workforce Development: Join the Leadership Fellowship Program

    The Leadership Fellowship Pilot Program, a collaboration between LeadingAge and the United Negro College Fund (UNCF), aims to raise awareness about careers in aging services by inviting high-potential, mid-level leaders to spend a year working in non-clinical roles at LeadingAge provider organizations. This session will explore the pilot program’s strategic approach to workforce development in aging services, explain how UNCF recruits prospective fellows for provider-specific positions, and review the program’s curriculum, which introduces fellows to the field of aging services. You’ll hear from providers and fellows about their experiences in the program and learn about the mentoring support fellows receive as they prepare to pursue promising careers in aging.

Kimberly Nelson

Director of Philanthropy
Greenspring by Erickson Senior Living
Springfield, VA, USA
  • 51-H. Enhance Workforce and Community Impact with Employee Scholarships

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    51-H. Enhance Workforce and Community Impact with Employee Scholarships

    Your organization can address workforce challenges and promote employee development by offering scholarships to help employees pursue higher education and improve their professional skills. This session will highlight three organizations that award scholarships to employees and students with support from residents who make donations, review applications, and allocate awards. Presenters will discuss the development, implementation, and outcomes of scholarship initiatives while sharing practical steps for securing funding, engaging stakeholders, and measuring success. Discover how to create scholarship programs that empower employees, attract new talent, and reinforce your organization’s commitment to mission-driven service. You’ll obtain tools to evaluate your scholarship program’s success, ensure its lasting impact, and demonstrate a return on investment for your organization and workforce.

Tiffany Nicolette

Vice President of Housing & Services
Comprehensive Housing Assistance, Inc. (CHAI)
Baltimore, MD, USA
  • 118-H. Modernizing Your Approach to Affordable Housing Operations

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    118-H. Modernizing Your Approach to Affordable Housing Operations

    *Closed to Press* Affordable housing providers will soon be required to navigate significant changes in the rules governing who lives in federally subsidized communities, the federal rental assistance each household receives, and how providers communicate with, screen, and accommodate applicants and residents. This session will encourage you to view these upcoming changes as opportunities for modernization and optimization. Presenters will introduce effective practices to help you achieve the mission of affordable housing while adhering to new rules and policies. They will discuss mission-driven approaches to implementing the Housing Opportunity Through Modernization Act (HOTMA), recommend adjustments to criminal background screening, and help you foster positive resident outcomes and streamline workflows for housing staff.

Marcus Nisbet

CEO
Specialist Resource Solutions (SRS)
Aberdeen, SCOTLAND, UK
  • 8-F. International Perspectives: Using Technology to Transform Care Delivery

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    8-F. International Perspectives: Using Technology to Transform Care Delivery

    The Digital Support Hub model helps Scottish aged care organizations provide scalable, person-centered care to older adults by blending digital tools with human interaction. This session will explore how the Hub uses a simple, one-button computer and regular welfare calls to engage with older adults living in the community, address gaps in traditional care delivery, tailor care to individual needs, and reduce reliance on in-person services. Presenters will outline strategies for using the Hub model to address workforce shortages, improve staff retention, and empower caregivers and care recipients. You’ll take home practical steps for using a Digital Support Hub to reduce hospitalizations, support transitions to independent living, and preserve autonomy all while achieving significant cost savings.

Roseline Njogu

Honorable Principal Secretary
Kenya State Department of Diaspora Affairs
Nairobi, Kenya
  • 140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    The demand for qualified caregivers is rising worldwide, and workforce shortages in aged care are intensifying. Domestic solutions are critical, but the aged care sector must also embrace innovative global partnerships. This session will examine how providers in Minnesota are working with the Kenyan State Department of Diaspora Affairs to create sustainable pipelines for foreign-born workers. Discover how similar initiatives can strengthen the U.S. healthcare workforce, enhance global skillsets, and improve healthcare outcomes. You’ll learn the steps necessary to engage in international recruitment, navigate complex immigration systems, and foster partnerships that prioritize workforce needs and advance global healthcare.

Francis Njuakom

Executive Director
Community Development Volunteers for Technical Assistance (CDVTA)
Bamenda, NWR, Republic of Cameroon
  • 112-D. International Perspectives: Challenges, Innovations, and Global Lessons

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    112-D. International Perspectives: Challenges, Innovations, and Global Lessons

    As one of our youngest and fastest-aging continents, Africa has much to teach the world about providing inclusive, rights-based aged care characterized by resilience, strong community traditions, and limited resources. During this session, advocates and practitioners will explore the evolving landscape of aging and caregiving in Africa, including rural caregiving, community-based care, gender-based violence, legal and financial gaps, and elder-led advocacy networks. You’ll engage in a dynamic conversation about the current state of aged care in Africa, the African Union’s mission to integrate aging into law and policy, and the continent’s vision for the future. Don’t miss this opportunity to discover what your region can learn from Africa’s unique approach to aged care.

Chisom Nnajiofor

Program Manager
LBFE Boston | Little Brothers -Friends of the Elderly
Boston, MA, USA
  • 6-E. Can Technology Foster Meaningful Relationships?

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    6-E. Can Technology Foster Meaningful Relationships?

    Social isolation puts many older adults at risk for declines in physical and mental well-being. In-person communication is the best antidote to this isolation, but it’s not always available to those who need it most. That’s why technology is playing an increasingly vital role in helping older adults connect with others. This session will describe how a Boston-based affordable housing provider and its community partner connected older housing residents with their peers while teaching them how to stay connected through technology. Presenters will share their experiences recruiting university students to teach technology skills to a diverse group of older adults. You’ll gain strategies for creating programming that fosters socialization and community-building by helping older adults use technology with confidence.

Beth Nodes

Director of Experience
Immanuel
Omaha, NE, USA
  • 76-D. Managing Care Transitions Across the Continuum

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    76-D. Managing Care Transitions Across the Continuum

    Immanuel, a multi-site senior living provider based in Omaha, NE, operates independent living, assisted living, and memory support communities, in addition to three Programs of All-Inclusive Care for the Elderly (PACE). This session will focus on how the organization developed a unique approach to managing care transitions in its PACE program and then applied that model to all its locations and campuses. Presenters will describe the service gaps that prompted Immanuel to establish the roles of a Care Transition Nurse Manager in its PACE programs and Care Navigator in its communities. You’ll learn how the care transitions initiative was developed and its impact on costs, staff satisfaction, and quality of life for residents and participants.

Mohamud Noor

Honorable Representative (District 60B)
Minnesota State House of Representatives
St. Paul, MN, USA
  • 140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    140-B. International Perspectives: Creating Pipelines for Foreign-Born Workers

    The demand for qualified caregivers is rising worldwide, and workforce shortages in aged care are intensifying. Domestic solutions are critical, but the aged care sector must also embrace innovative global partnerships. This session will examine how providers in Minnesota are working with the Kenyan State Department of Diaspora Affairs to create sustainable pipelines for foreign-born workers. Discover how similar initiatives can strengthen the U.S. healthcare workforce, enhance global skillsets, and improve healthcare outcomes. You’ll learn the steps necessary to engage in international recruitment, navigate complex immigration systems, and foster partnerships that prioritize workforce needs and advance global healthcare.

Richard Nordsiek

Executive Director
Continuing Life
San clemente, CA, United States
  • 95-F. Your Wellness Strategy: Aligning Operations with Expectations

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    95-F. Your Wellness Strategy: Aligning Operations with Expectations

    Many older adults are seeking a senior living community that will foster their physical, emotional, and social well-being. Will your community meet their expectations? This session will provide valuable guidance to help you integrate the concepts of wellness and well-being into your mission to support resident satisfaction, longevity, and purpose. Presenters will help you understand how innovative approaches to promoting wellness can position your organization as the preferred choice for older adults looking for a vibrant and supportive living environment. Hear from senior living operators who have created vibrant communities that cater to the whole person. You’ll take home practical strategies for aligning your operations with evolving consumer expectations to ensure your organization’s long-term success.

Wendy Norman

SVP of Talent Solutions
Sun Health Communites
Surprise, AZ, USA
  • 33-G. Engaging, Strengthening, and Compensating Board Members

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    33-G. Engaging, Strengthening, and Compensating Board Members

    Creating a high-performing nonprofit board of directors entails more than simply selecting individuals to serve. Organizations must also strive to enhance the impact of board members once they are recruited. This session will examine the holistic Board Lifecycle Program implemented by Sun Health Communities in Surprise, AZ. Presenters will describe program features, including strategic recruitment aligned with effective board engagement, an onboarding process designed to help new board members contribute and thrive, and a board rotation policy that encourages fresh perspectives while maintaining institutional knowledge. The Board Lifecycle Program also features board compensation to boost recruitment, raise expectations, and enhance engagement. Get ready to access practical tools that will help you develop a high-impact board.