Stuart Kaplan

Chief Executive Officer
Selfhelp Community Services
New York, NY, USA
  • 98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    98-H. International Perspectives: Ageing Stages Aligning Healthspan and Lifespan

    Imagine a future in which health span the years an individual spends free of significant disease or disability aligns more closely with a person’s lifespan. During this session, presenters from Australia and the United States will unveil new, previously undefined stages of ageing and explore how an understanding of these stages could guide you in implementing innovative care solutions and forward-thinking policies that address the biological, social, and psychological changes that older people experience. You’ll gain a new perspective on aging that will help you challenge traditional care models and create new opportunities for your organization and the people it serves.

Cliff Karklin

VP of Performance and Analytics
Fountain Digital
Seven Hills, OH, US
  • 67-G. Marketing Data for CEOs: What are All These Numbers Telling Me?

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    67-G. Marketing Data for CEOs: What are All These Numbers Telling Me?

    Marketing and sales teams often provide CEOs and senior living executives with a range of data to support their conclusions about how effectively their organization is attracting, engaging, and converting consumers. But what do these numbers mean, and how can you use them to ask the right questions, generate new inquiries and increase sales? This session is designed for executive leaders who want a clearer understanding of the difference between an inquiry and a lead, what a conversion rate is and isn’t, and how to act on this information. Presenters will also explain the difference between marketing and sales teams and how they should work together to maximize results. You’ll leave prepared to make informed decisions that will boost your organization’s performance.

Keith Kasin

Chief Operating Officer
Hillcrest
La Verne, CA, US
  • 5-E. Maximize the Benefits of Bidirectional Data Exchange

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    5-E. Maximize the Benefits of Bidirectional Data Exchange

    Bidirectional data exchange the process of sending and receiving data across organizations and care sectors is increasingly common nationwide thanks to federal interoperability initiatives. This session will show how aging services providers can maximize the benefits of this exchange for care delivery and business operations. Presenters will discuss how their life plan communities use health information exchanges to support coordinated care during care transitions, enhance emergency preparedness, and better serve older adults with multiple chronic conditions. You’ll also learn how data exchange supports health plan contract negotiations, population outcome reporting, and point-of-care interventions.

John Kaufman

Resident
Goddard House Assisted Living
Brookline, MA, US
  • 131-F. Inclusive Planning and Design to Support an Expanded Mission

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    131-F. Inclusive Planning and Design to Support an Expanded Mission

    Goddard House, a 175-year-old single-site assisted living and memory support community in Brookline, MA, embarked on a journey in 2019 to expand a mission that already distinguished it from the competition. This session will showcase the significant physical updates that Goddard House undertook to support programs deemed essential to that expanded mission, which calls for greater engagement with the Boston community, an increased focus on the creative arts, and renewed efforts to foster a sense of belonging for everyone. Presenters will describe the community’s innovative approach to aging and examine the inclusive master plan and evidence-based design process that have enabled the Goddard House campus to create spaces tailored to support current and future residents and programs.

Gustave Keach-Longo

President/CEO
The Towers at Tower Lane
New Haven, CT, USA
  • 130-J. Design with Data: Reducing Loneliness in Senior Housing

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    130-J. Design with Data: Reducing Loneliness in Senior Housing

    Social architecture deliberately designs environments to shape human behavior and foster meaningful connections. This session will show how a senior housing development used this approach to design a 30,000-square-foot ground-floor renovation. Presenters will explain how they tracked residents’ engagement and support needs using a customized, artificial intelligence-enabled platform, then applied proxemics the study of how humans use physical space and distance to communicate to determine hallway widths, select furniture, and set seating capacity. You’ll learn the science behind the community’s planning process and consider how isolation measurement tools might help you design spaces that encourage connection.

Dana Keilman

CEO/Co-Founder
Morning Light Strategy
Naperville, IL, USA
  • 57-A. Messaging Roadmap: Aligning Corporate and Community Branding

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    57-A. Messaging Roadmap: Aligning Corporate and Community Branding

    It can be challenging for a marketing team to strike the right balance between promoting a provider organization’s corporate brand and advancing the brand identity of one of its senior living communities. During this session, a multi-site senior living leader and a marketing consultant will team up to present primary research on how prospective residents perceive corporate senior living brands compared to the brands of individual communities. Presenters will share a roadmap to help you refine your brand identity, boost occupancy, and create a unified, compelling message that reflects both corporate values and local charm. You’ll take home tips for ensuring your brand stands out in a competitive senior living market.

Liz Keller

Resident Technology Engagement Manager
Ingleside
Rockville, MD, US
  • 6-F. Building an Integrated System for Resident Engagement

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    6-F. Building an Integrated System for Resident Engagement

    Life plan communities offer residents myriad opportunities to participate in rich programming across a range of digital platforms. But how can providers prevent technology saturation and uneven adoption? This session will highlight one provider’s technology-enabled engagement system, which integrates digital communication platforms, automation, data and analytics, and artificial intelligence tools. Presenters will describe the system’s components, including streaming, video libraries, and in-house digital channels; dashboards that help community leaders understand engagement patterns; and automation solutions that reduce manual tasks for program staff. You’ll return home with a framework for viewing resident engagement as a scalable system rather than a collection of disconnected tools.

Jenna Kellerman

Senior Director, Workforce
PHI National
New York, NY, USA
  • 146-L. How a Universal Worker Model Boosts Satisfaction and Retention

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    146-L. How a Universal Worker Model Boosts Satisfaction and Retention

    Direct care professionals face persistent challenges, including high turnover, low wages, and limited opportunities for career advancement. This session will showcase a promising solution: the Universal Direct Care Workforce Initiative. This career advancement model features immersive training for new hires, specialty training in dementia and behavioral health, and a “Care Integration Senior Aide” who documents and reports clients’ clinical conditions to the care team. A representative from PHI, a national workforce organization, will share data from the initiative’s first year, and a home care partner will describe evidence-based practices implemented through the program. You’ll learn how this model improves the quality of care and boosts workforce satisfaction and retention.

Gates Kellett

Managing Principal
Gates Development Group, LLC
Atlanta, GA, USA
  • 56-K. Preserving and Expanding your Affordable Housing Portfolio

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    56-K. Preserving and Expanding your Affordable Housing Portfolio

    The U.S. Department of Housing and Urban Development no longer funds the development and construction of new housing communities for older adults with the lowest incomes. This shift in the funding environment makes preserving the existing affordable housing stock even more critical in today’s expanding low-income senior market. This session will help providers become more creative, resourceful, and sophisticated as they expand their missions and housing portfolios. Presenters will introduce a core set of financing tools to help you preserve, build, and acquire new affordable housing, and present a case study that details the ups and downs of preservation and expansion initiatives.

Tyler Kendall

President and CEO
Westminster-Canterbury of the Blue Ridge
Charlottesville, VA, US
  • 34-K. Let’s Talk: Adding Communications to Your Strategic Planning Process

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    34-K. Let’s Talk: Adding Communications to Your Strategic Planning Process

    Strategic planning often falters when stakeholders don’t understand their role in the process or feel their voices aren’t being heard. This session will propose a powerful yet often-overlooked solution: supporting the strategic planning process with a robust communications plan. Presenters will share case studies of organizations that have led transparent, forward-thinking strategic planning processes by communicating effectively with residents, families, staff, board members, and community partners. You’ll learn how to implement collaborative planning approaches, determine the timing and depth of stakeholder involvement, build trust, and sustain momentum. Whether you’re preparing for your next strategic planning cycle or managing organizational change, this session will help you use clear communication to lead with clarity and confidence.

Gabrielle Kenney

Manager
Right at Home Boston & Maine
  • 71-A. Best Practices for Scaling Person-Centered Care

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    71-A. Best Practices for Scaling Person-Centered Care

    Providing person-centered care comes naturally to many providers of aging services. Yet, these providers can still find it challenging to create processes and systems that enable consistent care delivery at scale. Representatives of Genworth Financial Inc., a LeadingAge Gold Corporate Partner, will lead this session alongside leaders of CareScout, a Genworth company focused on helping older adults and families plan for long-term care needs. Presenters will share best practices from care providers that are successfully integrating person-centered supports into their intake processes, standard operating procedures, and hiring strategies. You’ll gain tips for serving residents and clients in ways that incorporate their values, preferences, and goals into the care they receive.

Lynne Kerrison

EVP/CFO
Bishop Gadsden
Charleston, SC, USA
  • 37-A. Delivering a Successful Nursing Replacement Project

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    37-A. Delivering a Successful Nursing Replacement Project

    With thoughtful planning, senior living communities can integrate skilled nursing into their growth strategies. That’s the primary message of this session, which will showcase a life plan community that built a financially sustainable, consumer-focused replacement for its skilled nursing and memory care building. Community representatives will discuss how they planned, designed, and constructed the new building, which features 32 memory care apartments, 68 long-term nursing units, and a 32-unit short-term rehabilitation center. You’ll learn how to combine financial planning metrics, innovative design, and proactive management to deliver high-quality nursing care that aligns with your organization’s mission and economic expectations.