Matt Leach

Principal and Senior Consultant
Total Compensation Solutions
Armonk, NY, United States
  • 133-A. Smarter Compensation Design for Senior Living

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    133-A. Smarter Compensation Design for Senior Living

    A senior living organization’s leadership compensation model must reflect its unique financial capacity, organizational maturity, leadership philosophy, and culture. This session will help you choose a model that meets these requirements. Presenters will describe three compensation models that provider organizations have used effectively: a mission-driven model for service-oriented team members; a performance-driven model that uses goal-setting and market data to determine compensation levels; and a retention-focused model that supports leadership stability during expansions or retirements. You’ll receive the guidance you need to build or enhance your current compensation practices, using the model that works best for your organization.

Robert Leamer

Principal Advisor and CEO
Northampton Governance Advisors
Chatham, NJ, USA
  • 36-I. What’s Your Organization’s Good Governance Score?

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    36-I. What’s Your Organization’s Good Governance Score?

    True or false? “Most of our board’s meeting time is devoted to hearing management reports; directors speak less than 10% of the time.” During this session, a governance advisor will use this and other true-false statements to help you evaluate your board’s performance on the “Good Governance Index.” Along the way, you’ll explore key governance principles, including the role board members play in charting and securing the future of their organizations, and how governance structures and policies influence the board’s effectiveness. Join this session to discover how closely your board’s practices align with sound governance principles, identify policies and actions that will strengthen your board, and learn strategies for overcoming obstacles that hinder good governance.

Omar Lebron

Director of Employee Experience
Selfhelp Community Services
New York, NY, US
  • 145-E. How a Trauma-Informed Approach Can Promote Workforce Wellness

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    145-E. How a Trauma-Informed Approach Can Promote Workforce Wellness

    Many older Americans will experience at least one traumatic event that affects their physical, mental, and social health. This session will propose that trauma also affects the people who care for older adults, and that a person-centered, trauma-informed (PCTI) approach can enhance the health and well-being of these caregivers. Presenters will describe the implementation of PCTI, highlight the model’s potential to improve workforce wellness, and offer solutions to reduce staff vacancies, decrease turnover, and attract new talent. You’ll take home practical tips for integrating PCTI principles into organizational policies and procedures that benefit team members, care recipients, family caregivers, volunteers, and organizations providing care.

Andrew Leech

Corporate Vice President
Greystone
Irving, TX, United States
  • 80-E. Optimizing Dining Operations Amid Workforce Challenges

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    80-E. Optimizing Dining Operations Amid Workforce Challenges

    A senior living community’s dining program shapes residents’ daily experience and signals organizational stability and operational efficiency. Unfortunately, high staff turnover, driven by low compensation, often leads to inconsistent service quality and undermines resident satisfaction. This session will provide practical tools to maintain your dining program’s quality, consistency, and service standards. Presenters will share management practices including coaching frontline supervisors and standardizing expectations that build resilience in dining departments. You’ll also learn to improve the dining experience through menu innovations, structured leadership training, outcome measurement, and operational systems that sustain quality. Make your dining experience a reliable, mission-critical touchpoint despite ongoing workforce challenges.

Emily Legner

President of Senior Options and Westminster Canterbury at Home
Westminster Canterbury on Chesapeake Bay
Virginia Beach, VA, US
  • 90-K. Navigating Obstacles to HCBS Growth, Quality, and Success

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    90-K. Navigating Obstacles to HCBS Growth, Quality, and Success

    Most home and community-based service (HCBS) agencies cite regulation, staffing, and the growth of managed care as their primary obstacles to growth. While these issues are real, this session will show that most obstacles to HCBS growth, quality, and financial success are internal rather than external. Representatives of a life plan community’s HCBS subsidiary will share highlights from their decade of experience helping senior living communities develop and operate home care, home health, and hospice services. You’ll gain insights into the pitfalls senior living organizations encounter when starting and operating HCBS agencies and take home practical, proactive, and remedial strategies to optimize your operations.

Karen Lehman

President & CEO
AQORD
Blue Bell, PA, US
  • 45-F. Affiliate or Go It Alone? Forming Bonds Across Faith Traditions

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    45-F. Affiliate or Go It Alone? Forming Bonds Across Faith Traditions

    The decision to affiliate is among the most consequential and strategic choices a board of directors can make. For faith-based organizations considering a merger with a ministry from a different faith background, the decision can be especially daunting. This session will feature three leaders from faith-based organizations that successfully affiliated with partners from different religious backgrounds. Presenters will describe their founding traditions and the key drivers behind their decision to pursue affiliation. They’ll explain how they approached the affiliation process and how they weighed religious affinities and differences when identifying and evaluating potential partners. You’ll leave this session better equipped to engage in conversations about strategic partnerships while maintaining your unique faith identity.

Robert Leikind

Regional Director, AJC New England
American Jewish Committee
New York, NY, United States
  • 21-F. Shining a Light on Antisemitism in Aging Services

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    21-F. Shining a Light on Antisemitism in Aging Services

    Incidents of antisemitism continue to surge across the United States. Still, many providers of aging services may be unaware of how this ancient form of hatred could affect their organizations, regardless of their religious affiliation. This session will provide an overview of anti-Jewish themes and tropes, examine the manifestations of antisemitism throughout history, and provide insights that are broadly relevant not only to those serving Jewish communities, but to anyone seeking to better understand and address anti-Jewish hatred. The session will also include real-world scenarios tailored to challenges relevant to aging services. A representative from the American Jewish Committee will present practical tools for recognizing and effectively responding to antisemitism, both personally and in the workplace.

Mark Lenhard

President/CEO
United Methodist Communities
Neptune, NJ, US
  • 2-B. Build a Strategic Roadmap for AI Adoption

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    2-B. Build a Strategic Roadmap for AI Adoption

    You’ve undoubtedly heard about the “transformative power” of Artificial Intelligence (AI). But what would an AI-fueled transformation look like for your organization, and what tools would you need to make it a reality? This session will guide you through a comprehensive, multi-week AI assessment to help your organization evaluate its technology maturity, identify quick wins, and build a realistic three-year AI roadmap. Three senior living providers will share strategies to help mid-size and smaller organizations use AI to manage change, expand internal capacity, and focus on outcomes for residents and staff. You’ll gain tools to adopt AI solutions gradually and in ways that fit your organization’s unique circumstances.

Emily Levine

Chief of Advocacy
2Life Communities
Brighton, MA, US
  • 123-L. Seeking Tax Credit Funding? Study Your State’s Allocation Plan

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    123-L. Seeking Tax Credit Funding? Study Your State’s Allocation Plan

    The Low-Income Housing Tax Credit (LIHTC) program is the most significant federal source of financing for affordable housing. Join this interactive session led by the National Housing Trust and 2Life Communities to learn about the tax credit program and gain insights into how your state’s Qualified Allocation Plan (QAP) outlines the criteria and priorities used to guide the selection of affordable senior housing projects for LIHTC funding. Presenters will draw on the National Housing Trust’s forthcoming examination of 53 allocation plans to explore how states are adapting their QAPs to meet the need for affordable senior housing. You’ll learn to leverage your state’s QAP to build, preserve, and protect affordable, climate-ready senior housing.

Mimi Lewis

R3 Program Director
Simon C. Fireman Community
Randolph, MA, US
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

Glen Lewis

CEO
RoseVilla Senior Living
Portland, OR, US
  • 27-D. Build a Better Board with Better Meetings

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    27-D. Build a Better Board with Better Meetings

    Keeping senior living board members aligned can be challenging in this age of competing priorities. Many boards struggle with fragmentation, uneven engagement, or unfocused conversations, even as organizational leaders face unprecedented challenges. During this session, you’ll learn how to build a more effective board by designing meetings that surface the right insights, promote shared understanding, and encourage strategic questions. Discover how to reinforce the board’s strategic focus between meetings, frame discussions during meetings, and avoid having to reset the conversation every quarter. Here’s your chance to get everyone on the same page and keep them there as your organization’s operating landscape evolves.

Grace Li

CEO
On Lok
San Francisco, CA, USA
  • 46-F. Bringing PACE to Affordable Housing: Benefits and Approaches

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    46-F. Bringing PACE to Affordable Housing: Benefits and Approaches

    Are you struggling to meet the complex medical and social needs of residents in your standalone affordable housing community? The Program of All-Inclusive Care for the Elderly (PACE) may offer a solution. PACE enables older adults to age safely in the community by providing comprehensive medical care, social services, and care coordination. During this session, you’ll hear from On Lok, which founded the PACE model, and from On Lok PACEpartners, which guides housing providers interested in launching and scaling their own PACE programs. Presenters will explain the PACE approach and its benefits for housing residents. They’ll also outline strategies for co-locating PACE with housing and share a framework to help you begin your PACE exploration.