Paisley Valentincic

VP and Chief Marketing Officer
CJE SeniorLife
Chicago, IL
  • 15-C. Preserving Human Connections in Tech-Rich Care Settings

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    15-C. Preserving Human Connections in Tech-Rich Care Settings

    Smart technology systems can improve your organization’s efficiency and outcomes, but they can’t replace human interaction or the need for empathy in care settings. That’s why senior living and healthcare leaders must work relentlessly to preserve meaningful human connections, even as they expand their use of artificial intelligence, automation, and digital systems. This session will use storytelling, case studies, and audience exercises to show how empathy strengthens communication, restores residents’ dignity, improves perceptions of care, and reduces readmissions. You’ll take home strategies for integrating empathy into workflows, onboarding, leadership practices, and technology-driven environments. Don’t miss this opportunity to help your organization preserve the human experience even as it pursues innovation.

Doren Van Luvender

Director of Personal Care
Dunwoody Village
Newton Square, PA
  • 119-K. Easing Nursing Home Transitions for Residents and Families

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    119-K. Easing Nursing Home Transitions for Residents and Families

    The Transitional Care Model (TCM) is an evidence-based intervention that reduces rehospitalizations and prevents recurring nursing home admissions among high-risk older adults. This session will explain how a life plan community adapted TCM to support residents’ transitions to long-term care. Presenters will describe the community’s transition team, which identifies residents who meet transition requirements and delivers a customized experience through time-sensitive touchpoints and care conferences with residents and their families. They will explain how the process prevents confusion, unclear expectations, care disruptions, and poor outcomes. Learn how TCM can improve care transitions in your life plan community, enrich the resident and family experience, and enhance communication across care levels.

Brian Van Weele

Vice President of Strategic Partnerships
Buck Institute for Research on Aging
Novato, CA
  • 150-P. Age Readiness: A Global Imperative

    • Saturday, October 24, 2026

    9:00 a.m. – 5:00 p.m.

    150-P. Age Readiness: A Global Imperative

    Join innovators, policymakers, researchers, and service providers for this full-day summit exploring how to build societies ready for longevity. The program will feature global perspectives and cross-disciplinary dialogue to help participants challenge traditional assumptions about ageing, explore emerging innovations and best practices, and identify opportunities to prepare organizations, communities, and societies for the realities and possibilities of demographic change. Don’t miss this opportunity to join colleagues from around the world as they explore innovative approaches to supporting lifelong wellness, creating age-ready environments, harnessing technology to transform the aging experience, sustaining high-quality care through workforce development, and advancing the policy changes needed to shape aging-friendly communities.

Claudia Vazquez

Associate Vice President of Philanthropy
Sun Health Communities
Surprise, AZ
  • 43-E. Community Partnerships to Enhance Giving, Engagement, and Occupancy

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    43-E. Community Partnerships to Enhance Giving, Engagement, and Occupancy

    No senior living organization is an island at least not if it wants to succeed. This session will offer strategies to break down silos and foster collaboration within and beyond your organization. Presenters will show you how your sales, marketing, life enrichment, and philanthropy teams can work together to improve the resident experience and drive organizational growth. They’ll also explore the importance of engaging external partners to attract charitable support, enrich resident life, and position your organization as a trusted resource. Don’t miss this opportunity to learn how to unlock growth, deepen stakeholder engagement, and increase community impact by building bridges at home and across the broader community.

Ke’o Velasquez

Corporate Director of Operations
Forefront Living
Dallas, TX
  • 76-B. Overcoming Supply Chain Hurdles in Senior Living

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    76-B. Overcoming Supply Chain Hurdles in Senior Living

    Nonprofit senior living organizations understand all too well how supply chain disruptions strain operations, leading to higher prices, operational disruptions, supply shortages, staff burnout, and dissatisfied residents. During this session, a representative from LeadingAge Gold Partner Value First will join LeadingAge members to share strategies for optimizing operations and overcoming supply chain hurdles. They’ll discuss the pros and cons of outsourcing operations; the impact of tariffs and workforce challenges; and how organizations can keep their supply chains open. Join the conversation to pinpoint supply chain and operational challenges and learn how your peers are tackling them.

Lindsey Viegut

Executive Director
Eastcastle Place
Milwaukee, WI
  • 41-D. Design Strategies for Transformational Repositioning

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    41-D. Design Strategies for Transformational Repositioning

    Senior living providers share a common mission to serve the aging population, yet their approaches to repositioning their communities to meet that goal can vary widely. This session will feature two organizations that considered similar campus expansions but took very different paths after conducting collaborative design processes that incorporated the voices of diverse user groups. One community chose a campus refresh with renovations and new construction, while the other reallocated space on its urban site to meet immediate market demands while preparing for future construction. Join team members from both organizations to learn how their teams balanced financial constraints with stakeholder input and built consensus for final plans that suited each community.

Robin Visser

Director of Marketing and Digital Strategies
Christian Living Communities
Englewood, CO
  • 62-B. Crafting Messages that Advance Age and Ability Inclusion

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    62-B. Crafting Messages that Advance Age and Ability Inclusion

    Senior living marketing and communications professionals often rely on unrealistic stock photos and messaging that idealize “super agers” while ignoring the diverse realities of aging. These choices, whether intentional or not, reinforce narrow, often damaging stereotypes about how older adults should look, live, and behave. This session will examine the drivers of ageist and ableist messaging and the risks these biases pose to older adults and the aging services field. Presenters will share strategies and practical tools to help you audit your current communications materials, identify and correct harmful biases, and build campaigns rooted in authenticity, respect, and representation. You’ll learn to craft messages that resonate more deeply with your target markets.

Jill Vitale-Aussem

President and CEO
Christian Living Communities
Englewood, CO
  • 21-I. From Consumers into Empowered Citizens: Measuring the Culture Shift in Senior Living

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    21-I. From Consumers into Empowered Citizens: Measuring the Culture Shift in Senior Living

    Christian Living Communities in Englewood, CO, has spent 15 years developing its Citizenship Modelu00ae to encourage residents to see themselves not only as consumers of housing and services but as active, empowered citizens of their senior living community. This session will present research on developing and validating a practical framework that measures this model across four key domains: purpose, inclusion, empowerment, and interpersonal connection. Presenters will offer guidance on implementing the model, discuss the development of assessment tools, share research findings, and demonstrate how organizations can use the results to advance meaningful, measurable culture change.

Ashley Wade

Director Of Development Planning
Life Care Services LLC
Purchase, NY
  • 123-C. Imagining New Environments to Live, Work, and Play

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    123-C. Imagining New Environments to Live, Work, and Play

    Today’s older adults are living longer, staying healthier longer, and working longer. This shift is reshaping attitudes toward retirement and creating unprecedented opportunities for retirement communities to reinvent themselves. This session will examine how senior living organizations can support the evolving lifestyles of older adults by expanding services beyond community walls and designing surrounding neighborhoods to meet residents’ needs. Presenters will invite you to imagine how neighborhoods and residential communities might intersect, envision the possibilities for intergenerational or multigenerational environments within and around retirement communities, and consider how mixed-use settings might offer better living environments for today’s older adults. Explore the future of aging and be prepared to rethink your view of traditional retirement communities.

Jennifer Wade

Vice President of Real Estate, Senior Housing Partners
Presbyterian Homes & Services
Roseville, MN
  • 49-H. Beyond the Continuum: Serving a Broader Spectrum of Older Adults

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    49-H. Beyond the Continuum: Serving a Broader Spectrum of Older Adults

    Leading nonprofit senior housing providers are expanding their missions to serve a broader spectrum of older adults with diverse lifestyles and affordability needs. During this session, you’ll meet representatives from one organization that built an active adult development one mile from its existing full-continuum campus, and from another that integrated low- to middle-income housing into its broader development strategy. You’ll take away tips for designing and financing a range of projects that fall outside the traditional continuum while complementing existing campus offerings. Here’s your chance to reflect on your growth and consider new projects that could strengthen your market position and advance your mission.

Craig Wagoner

Vice President of Operations
National Lutheran Communities & Services
Frederick, MD
  • 128-H. Brighten Up Your Community: Reimagining Outdated Spaces

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    128-H. Brighten Up Your Community: Reimagining Outdated Spaces

    Does your senior living community have dark interiors, underutilized spaces, and outdated dining areas? It may be time to reimagine your community to make it more appealing to consumers seeking modern design, diverse dining options, and vibrant spaces that foster social engagement. This session will show you how to keep pace with new developments by evaluating your campus space, identifying underused areas, and repurposing them to align with emerging trends and resident expectations. Presenters will share tips for taking a phased renovation approach that lets you exercise your imagination, maximize existing assets, and avoid significant debt. They’ll also offer tools to engage residents in the design process and turn them into project champions.

Janel Wait

Co-CEO
AgePop
  • 32-I. Build a Team That Outperforms Expectations

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    32-I. Build a Team That Outperforms Expectations

    Extraordinary outcomes depend on extraordinary teams, whether you’re leading an expansion, repositioning an existing campus, stabilizing occupancy, or launching a major operational initiative. This session tells the story of a life plan community that built a cross-functional team to deliver a successful expansion that many believed would not resonate with its intended audience. Presenters will describe how they improved performance across operations, culture, sales, brand, design, and development through strategic decisions, bold pivots, and mindset shifts that propelled a small nonprofit community to outsized success. You’ll walk away with a replicable framework for building team chemistry and enhancing execution, along with practical tips for shifting culture and inspiring optimism.