Denise Boudreau

President
Drive
Manasquan, NJ, USA
  • 148-H. How to Cultivate a Culture of Growth and Inclusivity

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    148-H. How to Cultivate a Culture of Growth and Inclusivity

    Studying the characteristics of senior living communities with healthy organizational cultures can help providers shape thriving workplaces of their own. This session will showcase how a two-year workforce-strengthening initiative at San Francisco’s Sequoia Living reduced turnover and enhanced resident satisfaction. Presenters will detail how the initiative encouraged residents and team members to embrace a growth mindset that respectfully challenges the status quo, foster an inclusive environment where all voices are heard, and exercise accountability and care to increase engagement and outcomes. You’ll discover how the initiative reduced Sequoia Living’s turnover to an all-time low of 17% and improved the “culture score” the organization receives from its employees.

Mary Boutette

Chief Operating Officer
Perley Health
Ottawa, ON, Canada
  • 73-C. International Perspectives: Driving Care Quality through Data Sharing

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    73-C. International Perspectives: Driving Care Quality through Data Sharing

    The Seniors Quality Leap Initiative (SQLI) is an international consortium established by North American and South African leading long-term care organizations. SQLI strives to enhance the quality of life and care for older adults by encouraging providers to share performance data and outcomes from their quality improvement initiatives with one another. During this session, SQLI leaders and members will showcase their efforts to improve providers’ benchmarking capacity, including ongoing research into developing an overall resident quality of life composite score and consistent employee engagement measures. Three aging services executives will discuss how SQLI participation has influenced their organization’s quality improvement efforts.

John Bowblis

Research Fellow
Scripps Gerontology Center at Miami University
Oxford, OH, USA
  • 105-A. Nursing Home Quality: The Role of Medicaid Payment Rates

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    105-A. Nursing Home Quality: The Role of Medicaid Payment Rates

    Medicaid is the largest source of funding for nursing home care in the United States. However, the program’s reimbursement rates cover only a portion of nursing homes’ costs. This session will present findings from three studies exploring the relationship between Medicaid payment policies and the quality of care in nursing homes. Presenters will share insights from studies examining how payment rates and payment-to-cost ratios impact nursing homes’ five-star ratings, the connection between Medicaid rates and staffing levels across different ownership types, and how nursing home staffing levels and expenditures relate to their reliance on Medicaid. Don’t miss this opportunity to examine the connection between nursing home quality and Medicaid payment rates.

Nik Boyer

Manager, Data Analytics
CLA
Charlotte, NC, US
  • 15-L. Using Technology to Meet Immediate and Long-Term Goals

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    15-L. Using Technology to Meet Immediate and Long-Term Goals

    Should aging services providers view technology as a strategic imperative that drives innovation and long-term growth, or as a tactical solution for addressing immediate operational challenges? This session will explore these questions, and the answers may surprise you. Presenters will suggest that the digital revolution presents an unprecedented opportunity for aging services organizations to integrate technology into their core vision, enabling them to transform operations, improve care quality, and ensure long-term sustainability. Additionally, these technologies can serve as tactical solutions that help organizations address specific operational challenges, resulting in immediate and measurable improvements. Discover how to take an integrated, strategic approach to deploying technology solutions that can support long-term transformation and innovation while meeting immediate needs.

Meredith Bradshaw

VP of Branding and Communications
Transforming Age
Bellevue, WA, US
  • 66-I. Building Your Organization’s Brand from the Inside Out

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    66-I. Building Your Organization’s Brand from the Inside Out

    Building a strong brand involves more than designing a logo and developing a catchy tagline. It’s also about creating an authentic emotional connection between your organization and its consumers, team members, and stakeholders. This session will show you how to cultivate your brand from within by engaging team members at all levels in defining and communicating your organization’s core values. Presenters will share a cross-departmental game plan for connecting team members to your organization’s vision and implementing an intentional workplace culture that unites everyone around a shared mission. You’ll take home a framework for ongoing storytelling that links team members to your brand and keeps them engaged through newsletters, events, and branded merchandise.

Janet Brady

Resident
Orchard Cove
Canton, MA, US
  • 85-J. Let Residents and Team Members Reimagine the Continuum

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    85-J. Let Residents and Team Members Reimagine the Continuum

    Orchard Cove, a life plan community in Canton, MA, began reimagining its continuum of care in early 2021 in response to sweeping changes in the field of aging, feedback from residents, and business priorities. This session will detail the organization’s planning and implementation process, led by a multidisciplinary group of team members and residents. Presenters will describe how the Orchard Cove team developed a health and well-being navigation program, actively promoted the well-being of residents and team members, reimagined skilled nursing, and introduced a new array of services to maximize independence and enhance quality of life. You’ll gain valuable insights to help you engage with stakeholders as you launch a similar process.

Karen Brandt

VP of People
Transforming Age
Bellevue, WA, US
  • 151-J. Improve Your Bottom Line with a Positive Workplace Culture

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    151-J. Improve Your Bottom Line with a Positive Workplace Culture

    Can a Culture of Excellenceu00ae transform your organization’s revenue streams and financial performance? According to this session’s presenters, the answer is a definitive and enthusiastic “yes.” Representatives from Transforming Age, a leading national nonprofit network offering holistic and integrated solutions that enable older adults to age successfully, will explain how their organization developed a “Culture of Excellence,” a pocket-sized booklet containing guiding principles that have united team members across five service lines, helped the organization solve complex problems, and improved its financial health. You will hear the business case for creating your own Culture of Excellence and receive a framework and data points to measure how your organization’s culture impacts your mission and bottom line.

Tommy Brewer

Managing Director
Ziegler
Richmond, VA, United States
  • 137-K. Develop a Strategic Repositioning Plan for Your Community

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    137-K. Develop a Strategic Repositioning Plan for Your Community

    Are you seeking ways to transform the challenges facing your senior living campus into opportunities to address local service gaps and shape a brighter future for your organization? This session will provide a roadmap to help you make that happen. Presenters will demonstrate how strategic design, financial planning, and market analysis can ensure your community’s long-term sustainability while creating a vibrant and welcoming environment that exceeds the expectations of older consumers. You’ll gain actionable strategies for exploring current trends and opportunities in senior living, aligning your existing spaces with emerging trends, and developing a strategic repositioning plan that balances resident needs, financial goals, and operational priorities.

Jennifer Brinckerhoff

Medical Director
Orchard Cove
Canton, MA, US
  • 85-J. Let Residents and Team Members Reimagine the Continuum

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    85-J. Let Residents and Team Members Reimagine the Continuum

    Orchard Cove, a life plan community in Canton, MA, began reimagining its continuum of care in early 2021 in response to sweeping changes in the field of aging, feedback from residents, and business priorities. This session will detail the organization’s planning and implementation process, led by a multidisciplinary group of team members and residents. Presenters will describe how the Orchard Cove team developed a health and well-being navigation program, actively promoted the well-being of residents and team members, reimagined skilled nursing, and introduced a new array of services to maximize independence and enhance quality of life. You’ll gain valuable insights to help you engage with stakeholders as you launch a similar process.

Amy Brodie

Senior Vice President of Client Experience
Love & Company, Inc.
Frederick, MD, US
  • 65-H. How Artificial Intelligence Can Help Consumers Find You Online

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    65-H. How Artificial Intelligence Can Help Consumers Find You Online

    At least 30% of moves to life plan communities occur after prospective residents search for retirement options using online search tools. This session will show you how to capitalize on this new trend by paying closer attention to search engine optimization (SEO), a method for presenting website content so search engines like Google can help consumers find you online. Presenters will show you how to harness the power of artificial intelligence (AI) to improve SEO and boost your online visibility. You’ll also get tips for using AI-driven tools to automate online tasks, enhance the quality of your web content, establish authority in niche topic areas, and achieve significant growth in visibility and user engagement.

Erin Broghammer

Student
Metropolitan State University of Denver
Denver, CO, USA
  • 143-D. Experiential Learning: A Next-Generation Workforce Strategy

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    143-D. Experiential Learning: A Next-Generation Workforce Strategy

    Experiential learning that integrates education, mentorship, and hands-on practice represents a valuable opportunity to address workforce shortages while nurturing a new generation of compassionate and skilled caregiving professionals. This session will outline a comprehensive framework for developing experiential learning by offering internship, industry immersion, service-learning, capstone, volunteer, and job shadowing opportunities. You’ll gain insights into the benefits of enabling students and professionals to build their knowledge and skills through hands-on experience within your organization. Discover how to engage academic institutions, students, and community partners in designing and implementing opportunities that nurture the next generation of professionals in the aging services field.

Kristy Brown

Director of SNF Strategy
Assembly Health
Chicago, IL, US
  • 82-H. Financial and Clinical Collaboration in Nursing Homes

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    82-H. Financial and Clinical Collaboration in Nursing Homes

    Ensuring financial sustainability while delivering high-quality care presents an ongoing challenge for today’s nursing homes. This session will present an effective way to address this challenge: developing a close working relationship between your Revenue Cycle Management (RCM) team and Minimum Data Set (MDS) coordinators. Presenters will share several case studies illustrating how RCM-MDS collaborations within an organization can enhance accuracy in resident assessments, optimize reimbursements, and ensure regulatory compliance. You’ll gain insights to help you align your financial and clinical management systems to improve operational efficiency and financial performance outcomes while maintaining regulatory compliance and avoiding penalties.