Henna Chatterjee

R3 Wellness Coordinator
Simon C. Fireman Community
Randolph, MA
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

Alisa Chestler

Shareholder
Baker Donelson
Baltimore, MD
  • 10-J. AI, Cybersecurity, and the Law: What You Need to Know

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    10-J. AI, Cybersecurity, and the Law: What You Need to Know

    Artificial Intelligence (AI) is rapidly transforming senior living and healthcare, offering unprecedented opportunities to improve care delivery, streamline operations, and enhance resident engagement. Unfortunately, AI can also heighten cybersecurity risks and create complex legal issues for your organization. This session will highlight privacy laws, liability risks, and contractual obligations that could affect your use of AI. Technology experts and a senior living provider will guide you through steps to evaluate AI opportunities and build a technology roadmap that minimizes risk and aligns innovation with compliance and security best practices. Join this session to explore evolving issues that senior living executives can’t afford to ignore.

Catherine Chiovaro

VP; Workforce Management
Otterbein SeniorLife
Lebanon, OH
  • 2-B. Build a Strategic Roadmap for AI Adoption

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    2-B. Build a Strategic Roadmap for AI Adoption

    You’ve undoubtedly heard about the “transformative power” of Artificial Intelligence (AI). But what would an AI-fueled transformation look like for your organization, and what tools would you need to make it a reality? This session will guide you through a comprehensive, multi-week AI assessment to help your organization evaluate its technology maturity, identify quick wins, and build a realistic three-year AI roadmap. Three senior living providers will share strategies to help mid-size and smaller organizations use AI to manage change, expand internal capacity, and focus on outcomes for residents and staff. You’ll gain tools to adopt AI solutions gradually and in ways that fit your organization’s unique circumstances.

Hayley Christensen

Marketing Communications Lead
HealthyLifetime®
Ann Arbor, MI
  • 110-B. Data-Driven Methods to Extend Independence and Healthspan

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    110-B. Data-Driven Methods to Extend Independence and Healthspan

    Many life plan communities implement robust wellness programs to help residents live independently longer and extend their healthspan. Yet these communities often overlook less visible but equally influential factors that affect residents’ long-term independence. This session will showcase a life plan community that uses data-driven, behaviorally informed methods to assess residents’ strengths and vulnerabilities, help residents interpret their assessment results, educate them about issues affecting independence, and enable them to co-design targeted interventions. Learn how to make data-informed programming decisions that meet residents’ needs, support independence, and align with organizational strategies to help residents live independently longer.

Christopher Churchill

Chair Health Law
Barley Snyder
Lancaster, PA
  • 31-H. Affiliation Strategies that Balance Autonomy with Collaboration

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    31-H. Affiliation Strategies that Balance Autonomy with Collaboration

    Affiliation can help nonprofit senior living organizations achieve long-term sustainability, foster innovation, and remain true to their core mission and values amid today’s operational challenges. This session will explore the affiliation process that united two life plan communities under a shared governance structure while preserving their individual identities. Presenters will outline steps for building a successful affiliation, including establishing a robust legal and governance framework, drafting bylaws that reflect shared values and priorities, and addressing board composition and responsibilities. Whether you’re considering affiliation, engaged in partnership talks, or refining an existing relationship, you’ll learn how to build an affiliation that promotes stability, improves services, and ensures long-term success.

Verena Cimarolli

VP, Applied Research and Partnerships, LTSS Center
LeadingAge
Washington, DC
  • 115-G. Supporting Older Adults to “LivWell” in Affordable Housing

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    115-G. Supporting Older Adults to “LivWell” in Affordable Housing

    Residents of affordable senior housing communities face poor health outcomes and functional challenges linked to low incomes, advanced age, and racial and ethnic diversity. To address these urgent needs, two LeadingAge members Springpoint Senior Living and Parker Health Group created LivWell, an affordable-housing-based wellness initiative that supports quality of life, personal choice, lifelong development, and optimal well-being for more than 300 residents across 11 affordable housing communities. Presenters will discuss LivWell’s program design, governance structure, funding, and performance metrics. They’ll also share findings from a recent program evaluation by the LeadingAge LTSS Center @UMass Boston.

Scott Code

Vice President, CAST
LeadingAge
Washington, DC
  • 6-F. Building an Integrated System for Resident Engagement

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    6-F. Building an Integrated System for Resident Engagement

    Life plan communities offer residents myriad opportunities to participate in rich programming across a range of digital platforms. But how can providers prevent technology saturation and uneven adoption? This session will highlight one provider’s technology-enabled engagement system, which integrates digital communication platforms, automation, data and analytics, and artificial intelligence tools. Presenters will describe the system’s components, including streaming, video libraries, and in-house digital channels; dashboards that help community leaders understand engagement patterns; and automation solutions that reduce manual tasks for program staff. You’ll return home with a framework for viewing resident engagement as a scalable system rather than a collection of disconnected tools.

Marc Cohen

Co-Director, LeadingAge LTSS Center @UMass Boston
UMass Boston Gerontology
Boston, MA
  • 17-E. Do Low Medicaid Payments Worsen Disparities in Nursing Homes?

    • Monday, October 26, 2026

    3:00 – 4:00 p.m.

    17-E. Do Low Medicaid Payments Worsen Disparities in Nursing Homes?

    Do Medicaid payment levels affect quality and influence racial and ethnic disparities in individual nursing homes? This session will present findings from recent research on this previously unexplored question. Presenters will describe their analysis of a new national database containing facility- and resident-level data for nearly 9,500 nursing homes across 44 states. They’ll share findings on racial and ethnic disparities in nursing home quality and outcomes and examine whether these disparities are associated with Medicaid payment levels. Discover how Medicaid reimbursement shapes the association between a nursing home’s racial and ethnic composition, 5-star quality ratings, staffing levels, and resident-level quality outcomes.

Ann Collette

VP Strategy
Masonicare
Wallingford, CT
  • 59-A. From Blah to Brilliant: Transforming Senior Living Marketing

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    59-A. From Blah to Brilliant: Transforming Senior Living Marketing

    Senior living consumers have evolved, but many life plan community marketing programs haven’t kept pace. Until now. This session will showcase an innovative, multi-layered marketing and communications strategy that uses technology, personalization, and relationship-building to deliver a standout prospect experience. Presenters from a life plan community will describe their outreach to prospective residents, including customer relationship management, AI-driven content development, website behavior tracking, personalized emails, and follow-up systems. They’ll report how these innovations have increased prospect engagement, built trust, and delivered tailored messages that address individual fears, motivations, and readiness stages. Don’t miss this opportunity to apply a proven model to boost conversions and occupancy.

Scott Collins

CEO
Link-age Solutions
Mason, OH
  • 12-L. Beyond the Hype: AI’s Future in Aging Services

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    12-L. Beyond the Hype: AI’s Future in Aging Services

    Artificial Intelligence (AI) is gaining recognition worldwide. But what is AI’s real impact on aging services providers today, and how could it shape the future of care? This session will cut through the hype to answer the questions on every provider’s mind: Which parts of AI are real? Which are a waste of resources? A panel of senior living leaders will share how they’ve used AI to improve operational efficiency, support team members, and engage residents more effectively. They’ll also explain how AI helps them manage data security, integrate organizational systems, and enhance operations and services. You’ll discover AI’s transformative possibilities and learn how to develop your own AI implementation plan.

Dana Compagnone

Director, Strategy
Rally
Kansas City, MO
  • 61-B. Let Current Residents Help You Identify Future Residents

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    61-B. Let Current Residents Help You Identify Future Residents

    Life plan communities seeking new feeder markets beyond their local area need look no further than their own residents to identify ideal prospects. In this session, a panel of marketing experts will explain how a multisite senior living organization partnered with a marketing agency to improve outreach to local consumers and reach qualified prospects beyond its immediate area. Presenters will describe how the organization’s marketing team used information about current residents including their affiliations and personal passions to conduct targeted outreach to prospective residents with similar interests. You’ll learn how to boost lead quality by crafting innovative strategies to reach prospects seeking a new home where they genuinely belong.

Peggy Connorton

AVP, Healthcare Regulation, Compliance, Quality
Covenant Living Communities and Services
Skokie, IL
  • 84-G. Operationalize ADR Management to Protect Your Resources

    • Tuesday, October 27, 2026

    8:30 – 9:30 a.m.

    84-G. Operationalize ADR Management to Protect Your Resources

    Nursing homes and post-acute care providers face heightened scrutiny when Medicare and other payers issue Additional Documentation Requests (ADR) or conduct targeted medical reviews and post-payment audits. Delays in responding to these requests can lead to improper payment findings against the provider. This session will help leaders shift from reactive, one-claim-at-a-time ADR responses to a structured, collaborative approach. Presenters will outline common review triggers, explain how documentation gaps and fragmented communication pose financial and compliance risks, and review each step of an ADR, from request through appeal. Learn how to operationalize ADR and denial management to support quality and financial stability.

  • 108-L. Identify and Address Risks Before the Survey Team Arrives

    • Wednesday, October 28, 2026

    11:30 a.m. – 12:30 p.m.

    108-L. Identify and Address Risks Before the Survey Team Arrives

    The survey environment for long-term care providers is growing more complex as federal and state agencies refine guidance, raise expectations, and adjust priorities. This complexity often turns annual recertification and complaint surveys into disruptive, high-stress events that expose gaps in practice, documentation, and oversight. Using QAPI as a framework, this session will equip organizational leaders with the tools to stay survey-ready every day. Presenters will review emerging national and state survey trends and highlight common citations and surveyor priorities. They’ll show you how to focus on high-risk processes, develop performance improvement projects, and monitor corrective actions. You’ll get the support you need to build day-to-day practices that identify and address risks before the survey team arrives.