Mindy Cheek

Senior Vice President
Greystone
Irving, TX, USA
  • 59-C. How Important are Placement Agencies to Your Marketing Program?

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    59-C. How Important are Placement Agencies to Your Marketing Program?

    Placement agencies can help senior living communities attract new residents. They can also serve as a valuable resource to older adults seeking housing, services, and supports. How can providers evaluate an agency to ensure it shares their values and goals? This session will help you answer that question. Presenters will examine the influence of placement agencies on the senior living sector, the benefits and drawbacks of using these agencies, and strategies for establishing mutually beneficial partnerships with them. A panel representing placement agencies and providers will discuss common challenges related to agency fees, competition, market dynamics, transparency, and resident choice. Discover how to effectively collaborate with placement agencies to streamline the referral process and increase your occupancy rate.

Janice Chia

Managing Director
Ageing Asia Pte Ltd
Singapore, SG_01, SG

Christine Chin

Resident
North Hill
Needham, MA, USA
  • 19-D. Enhancing Inclusion through English Language Training

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    19-D. Enhancing Inclusion through English Language Training

    After conducting a campus-wide inclusion survey in July 2024, North Hill in Needham, MA, enlisted the help of life plan community residents to develop an English as a Second Language (ESL) program for team members with limited English proficiency. This session will focus on the inclusion survey and the ESL program it inspired. Presenters will describe how trained resident volunteers provide language instruction to team members during work hours, helping North Hill invest in employee skills, reduce turnover, enhance engagement, and foster a culture of inclusion and respect. Residents and ESL trainees will share their experiences working together in an individualized ESL program tailored to each student’s unique communication level, job, and learning needs.

Jeanne Chirico

CEO
Hospice & Palliative Care Association of New York State
Albany, NY, USA
  • 122-K. Paying for Palliative Care: Hopeful News from the States

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    122-K. Paying for Palliative Care: Hopeful News from the States

    An older adult with serious illnesses can benefit greatly from palliative care. Unfortunately, inadequate or nonexistent Medicaid payments restrict beneficiaries’ access to these services and prevent providers from delivering the support older adults need. This session will provide some hope for patients and providers. Presenters will explain how Medicaid agencies across the country are working to create and implement statewide benefits for palliative care by employing value-based payment and bundled payment models to increase reimbursement rates. You’ll discover how paying for palliative care can lead to better and more equitable care, improved quality of life, and better outcomes for Medicaid recipients and their families.

Garrett Chism

Faculty
Metropolitan State University of Denver
Denver, CO, USA
  • 143-D. Experiential Learning: A Next-Generation Workforce Strategy

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    143-D. Experiential Learning: A Next-Generation Workforce Strategy

    Experiential learning that integrates education, mentorship, and hands-on practice represents a valuable opportunity to address workforce shortages while nurturing a new generation of compassionate and skilled caregiving professionals. This session will outline a comprehensive framework for developing experiential learning by offering internship, industry immersion, service-learning, capstone, volunteer, and job shadowing opportunities. You’ll gain insights into the benefits of enabling students and professionals to build their knowledge and skills through hands-on experience within your organization. Discover how to engage academic institutions, students, and community partners in designing and implementing opportunities that nurture the next generation of professionals in the aging services field.

Stephanie Christopher

Managing Director
Squared Business Solutions, LLC
West Liberty, OH, USA
  • 87-L. How to Align Quality Improvement and Financial Success

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    87-L. How to Align Quality Improvement and Financial Success

    A collaborative Quality Incentive Payment program implemented by an Ohio-based aging services provider resulted in a $14 million increase in Medicaid reimbursements and a 70% improvement in quality measure points. Attend this session to learn how the organization achieved this remarkable feat. Presenters will discuss the critical need to align clinical and financial goals, especially now that federal and state programs increasingly tie funding to quality outcomes. They will provide an overview of federal and state quality-based payment programs and show you how improved quality outcomes can drive clinical excellence and financial sustainability. You’ll learn how to navigate quality-based payment programs, implement evidence-based performance improvements, and leverage facility-specific data to create positive changes.

Sandra Clark

Director, Population Health
TFA Analytics
Vancouver, WA, USA

Scott Code

Vice President, CAST
LeadingAge
Washington, DC, USA
  • 4-C. How Artificial Intelligence is Transforming Aging Services

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    4-C. How Artificial Intelligence is Transforming Aging Services

    Three years ago, few people were aware of large language models like ChatGPT, an artificial intelligence (AI) tool capable of understanding, generating, and manipulating human language. This session will explore how far we have progressed in 36 months. Presenters will provide an overview of how AI is reshaping aging services by enhancing efficiency, communication, and workforce support. They will also highlight how providers use AI to streamline operations, improve the resident experience, and empower staff. Whether new to AI or looking to refine your approach, you’ll gain a practical perspective on leveraging these powerful technologies to enhance your operations.

Marc Cohen

Co-Director, LeadingAge LTSS Center @UMass Boston
UMass Boston Gerontology
Boston, MA, USA
  • 105-A. Nursing Home Quality: The Role of Medicaid Payment Rates

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    105-A. Nursing Home Quality: The Role of Medicaid Payment Rates

    Medicaid is the largest source of funding for nursing home care in the United States. However, the program’s reimbursement rates cover only a portion of nursing homes’ costs. This session will present findings from three studies exploring the relationship between Medicaid payment policies and the quality of care in nursing homes. Presenters will share insights from studies examining how payment rates and payment-to-cost ratios impact nursing homes’ five-star ratings, the connection between Medicaid rates and staffing levels across different ownership types, and how nursing home staffing levels and expenditures relate to their reliance on Medicaid. Don’t miss this opportunity to examine the connection between nursing home quality and Medicaid payment rates.

Scott Cole

Director of Resident Services
Seabury Heights
Worcester, MA, USA
  • 86-K. Integrating Affordable Housing and Healthcare

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    86-K. Integrating Affordable Housing and Healthcare

    Hebrew SeniorLife developed the Right Care, Right Place, Right Time (R3) model to offer enhanced wellness services to older adults living in affordable housing. This session will focus on a partnership between Hebrew SeniorLife and Schochet, a property management company that implemented the R3 model. Presenters will outline the resources, organizational readiness, and leadership commitment necessary to become an R3 provider. You’ll gain a deeper appreciation for the significant impact your organization could have if it integrated housing and healthcare. Take home practical steps for engaging more frequently with residents about their health and well-being.

Judy Collett-Miller

Director of Business Development
Parker Health Group, Inc.
Highland Park, NJ, USA
  • 97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    97-G. What Family Caregivers Want: Solution-Based, On-Demand Resources

    In 2023, Parker Health Group in Piscataway, NJ, asked family caregivers of clients enrolled in its adult day services program how the organization could better support them. The caregivers asked for solution-based information, available on demand, to help them fulfill their caregiving responsibilities. During this session, representatives from Parker and Trualta, an online platform for family caregivers, will describe how Parker responded by creating an educational learning platform, integrated with Trualta, that offers information, resources, programming, and services for caregivers and clients. Presenters will outline the initiative’s startup and implementation, staffing resources, operational considerations, and cost.

Peggy Connorton

AVP, Healthcare Regulation, Compliance, Quality
Covenant Living Communities and Services
Skokie, IL, USA
  • 82-H. Financial and Clinical Collaboration in Nursing Homes

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    82-H. Financial and Clinical Collaboration in Nursing Homes

    Ensuring financial sustainability while delivering high-quality care presents an ongoing challenge for today’s nursing homes. This session will present an effective way to address this challenge: developing a close working relationship between your Revenue Cycle Management (RCM) team and Minimum Data Set (MDS) coordinators. Presenters will share several case studies illustrating how RCM-MDS collaborations within an organization can enhance accuracy in resident assessments, optimize reimbursements, and ensure regulatory compliance. You’ll gain insights to help you align your financial and clinical management systems to improve operational efficiency and financial performance outcomes while maintaining regulatory compliance and avoiding penalties.

  • 113-E. How to Ace Your 2025 Annual Recertification Survey

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    113-E. How to Ace Your 2025 Annual Recertification Survey

    Are you dreading your upcoming annual state survey? Take a deep breath and then attend this session to gain expert tips for preventing surveys from causing stressful disruptions to your operations. Presenters will suggest practical strategies for managing the state survey process, such as conducting a comprehensive mock survey that identifies compliance gaps and assesses high-risk areas. Learn how a mock survey helped one provider improve survey outcomes and strengthen operational compliance. You’ll discover how this approach can foster a culture of continuous improvement by helping all team members understand compliance requirements and feel a shared responsibility for survey readiness.