Richard Foor

VP of Information Technology
Givens Communities
Asheville, NC
  • 8-G. Advancing Aging Services: Embracing Generative AI and Large Language Models

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    8-G. Advancing Aging Services: Embracing Generative AI and Large Language Models

    Two out of five nonprofit executives responding to a recent Google survey admitted their organizations were not currently using artificial intelligence (AI) technologies, even though they felt optimistic about the role these technologies could play in their organizations. What’s holding these executives back? They are simply unfamiliar with rapidly evolving technologies like Generative AI and Large Language Models (LLM). If a lack of familiarity keeps you from exploring AI, this session is for you. Presenters will share practical examples of how aging services organizations use AI and LLMs to increase administrative efficiency, streamline communications, enhance the resident experience, and support the workforce.

Colleen Frankenfield

President & CEO
Lutheran Social Ministries of New Jersey
Burlington, NJ
  • 127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    Do you spend hours on hold with Medicare Advantage plans trying to get services approved or explaining what services should be covered? Do you repeatedly send hundreds of pages of documentation to a plan, only to have critical information missed and your requests for care denied? Are your Medicare Advantage payments audited and clawed back? Are you entering data in numerous plan portals? If you answered yes to any of these questions, you should attend this session. Presenters will share lessons they learned from skilled nursing facilities and home health agencies about negotiating Medicare Advantage contracts, getting prior authorizations approved, and having claims paid. Learn about the work LeadingAge is doing to ensure that beneficiaries are protected and plans follow the rules.

John Franklin

Founder and Principal
Pearl Creek Advisors, LLC
Bumpass, VA
  • 55-B. Identify and Build on Your Community’s Unique Strengths

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    55-B. Identify and Build on Your Community’s Unique Strengths

    Whether you are a new community or one that has been around for decades, it’s more important than ever to establish a distinct market niche. That’s what Trinity Landing did. The Life Plan Community in Wilmington, NC, began planning and preparing for its opening by solidifying a unique position in the market and using it to create a clear competitive advantage. During this session, you’ll hear from the financial advisor, marketing firm, and sales team how to build a brand around your community’s unique selling points and capitalize on its unique strengths.

Malcolm Frazier

Director of Pastoral Care
Asbury Methodist Village
Gaithersburg, MD
  • 35-I. How Dementia Care Can Intersect with Your DEI Strategy

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    35-I. How Dementia Care Can Intersect with Your DEI Strategy

    Diversity of cognitive ability and care is often overlooked as an important component of organizational DEI efforts. What if we intentionally embraced diversity, equity, and inclusion when supporting residents living with cognitive change? This session will explore how discrimination in favor of people who do not have disabilities (ableism) affects how people with dementia view themselves and how they are perceived. Together we will explore how to acknowledge personal biases in dementia care and view dementia through the lens of diversity, equity, inclusion, and ableism. You’ll hear the voices of people with dementia and their care partners and be invited to consider how their lived experiences could inform your overall approach to dementia care.

Ian Frederick

Rodale Institute
Kutztown, PA
  • 111-H. The Benefits of Organic Farming in a Senior Living Community

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    111-H. The Benefits of Organic Farming in a Senior Living Community

    The well-being of older adults and the health of Pennsylvania soils received welcome boosts when Cornwall Manor Retirement Community established an organic farm on its campus in collaboration with the Rodale Institute, a nonprofit organization promoting organic farming. The 2.5-acre Trailside Organic Farm supports the dining needs of the life plan community and offers residents opportunities to help with farm tasks and purchase fresh produce at weekly farm markets. Presenters will explain the farm’s operations, detail Rodale’s investment, and describe the public relations and marketing benefits the farm brings to the Cornwall Manor. Don’t have room on your campus for a farm? Rodale Institute executives will tell you how to partner with local organic farms to engage residents in agriculture.

Terry Freed

President & CEO
Prelude Services
Mechanicsburg, PA
  • 91-D. How to Become a Data-Driven Organization

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    91-D. How to Become a Data-Driven Organization

    Your senior living organization is collecting and generating more data than ever before. But are you making the best use of that data? This session will help you recognize the value of your organization’s raw data and how solid data aggregation and reporting strategies can lead to better resident care, improved business operations, and success for your whole team. Presenters will explain how to implement data aggregation and reporting strategies and offer tips for determining your objectives for leveraging data, identifying available data sources, applying data to your organization, and making data a part of its culture. The emerging role of artificial intelligence and machine learning will also be discussed.

Vicki Frey

Service Coordinator
AHEPA 343 Apartments
Fishers, IN
  • 144-G. Enhancing Quality through Teamwork in Affordable Housing

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    144-G. Enhancing Quality through Teamwork in Affordable Housing

    Working in subsidized senior housing communities is most rewarding when all the community’s team members pull in the same direction. Unfortunately, this teamwork doesn’t always come naturally due to restraints and restrictions imposed by the U.S. Department of Housing and Urban Development. During this session, representatives of AHEPA Senior Living in Fishers, IN, will share their secret for improving teamwork between a housing community’s property management and service coordination teams. Presenters will explain how to establish healthy communication and working relationships across these teams by setting clear boundaries, being supportive, and fostering understanding. Discover the rewards and benefits of teamwork, explore the need for confidentiality in communications about residents, and review approaches you might take to resolving difficult situations.

Steven Fuller

CEO
Army Residence Community
San Antonio, TX
  • 41-C. Are Residents Welcome to Help You Govern and Lead?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    41-C. Are Residents Welcome to Help You Govern and Lead?

    Now and in the future, new senior living models will be driven by the needs and preferences of a diverse population of older adults who differ markedly from previous generations. These “New Age Older Adults” will live longer than their predecessors, actively pursue purposeful longevity, want control over their lives, and seek to be involved in their senior living community’s governance, leadership, and decision-making. During this session, senior living CEOs and resident leaders will explain how these new older adults influence governance structures and leadership models in their organizations. Presenters will share the collaborative leadership and governance innovations they are undertaking and describe how they balance resident participation with their organization’s legal responsibilities.

Taylor Furst

Senior Solutions Consultant
Brightly a Siemens Company
Cary, NC
  • 44-E. Succession Planning for Mid-Level Managers

    • Monday, October 28, 2024

    3:00 – 4:00 p.m.

    44-E. Succession Planning for Mid-Level Managers

    There’s no shortage of advice for creating a succession plan for your organization’s chief executive. However, the coming surge in retirements among aging services leaders won’t be limited to the CEO position. Organizations must also prepare for an expected increase in retirements among mid-level, long-tenured directors, managers, and technicians who run teams and have valuable institutional knowledge. This session will examine a process for building and maintaining a succession plan for a variety of positions. Presenters will show you how to use technology, alongside recruitment and mentorship, to position your community to welcome its next generation of leaders at all levels.

Ryan Galea

CEO
Icon (Formerly VoiceFriend and Caremerge)
Newton, MA
  • 7-G. Using Technology to Help Residents Feel at Home

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    7-G. Using Technology to Help Residents Feel at Home

    If you’re working to help residents feel at home in your community, this session is for you. A community leader, an inspired resident, and a passionate technology provider will share how they helped create a culture of engagement and belonging at Roland Park Place, a life plan community in Baltimore, MD. Find out what spurred the community to look for a new engagement technology provider, the steps its resident technology committee took to evaluate potential solutions, and how support from a technology partner helped the new cloud-based engagement system earn a 60% adoption rate among residents. Learn from the successes of this tech-leading community and take home lessons for implementing its solutions in your organization.

Lisha Galloway

VP of Resident Services and Institutions of Higher Education (IHE)
Edenwald
Towson, MD
  • 28-C. Leadership Diversity: Welcoming Young People of Color

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    28-C. Leadership Diversity: Welcoming Young People of Color

    Increasing the diversity of your leadership team can help your organization improve its workplace culture and bolster its success. This session will show you how to help younger people from underrepresented racial and ethnic groups understand the opportunities available to them in the field of aging services. Learn about LeadingAge initiatives that can help you recruit and retain a diverse team and build the leadership skills of team members once they are hired. Leaders of color will be on hand to share their experiences working in aging services and to offer advice for building a diverse leadership team by opening doors for younger people of color and providing the support they need for a long and fulfilling career in our sector.

Nicole Gann

CEO/President
Juliette Fowler Communities – Senior Living
Dallas, TX
  • 48-I. Renew your Organization by Evolving your Leadership Style

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    48-I. Renew your Organization by Evolving your Leadership Style

    Looking to build your organizational capacity and allow team members to seize opportunities and respond to uncertainty? Consider adjusting the traditional hierarchy and structure of your organization. Through a podcast-like interview format, this session will reveal the leadership journeys of aging services leaders who came to a new understanding of their roles as CEO. They’ll explain how they inspired senior team members to give up power so others could be empowered. Discover how team members respond to a less-traditional organizational structure and how a new leadership approach empowered and motivated the entire staff.