Donna Cutting

Founder & CEO
Red-Carpet Learning Worldwide
Dunedin, FL, USA
  • 144-E. It’s Time to Rethink Your Training Strategies

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    144-E. It’s Time to Rethink Your Training Strategies

    Senior living communities excel at developing “compliance” training programs to meet legal requirements. However, they often overlook the need for “learning and development” training programs that emphasize employee engagement, service excellence, and clinical outcomes. This session will challenge the status quo by recommending that providers adopt a more intentional training strategy. Presenters will share examples of aging services organizations that have used learning and development strategies to redesign an employee orientation program, create an award-winning customer service program, and develop an in-house leadership academy. You’ll gain tools to evaluate your organization’s learning and development offerings and find inspiration to rethink your training approach.

Mansur Dalal

Chairman
Common Age Association
New Delhi, India
  • 152-K. International Perspectives: Addressing Workforce Shortages While Enhancing Global Justice

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    152-K. International Perspectives: Addressing Workforce Shortages While Enhancing Global Justice

    By 2040, employers worldwide will need an additional 13.5 million professional caregivers to serve a growing population of older adults. Unfortunately, not enough native-born workers are available to fill the required positions. This session will explore global workforce shortages and describe sustainable labor mobility programs aimed at addressing worker scarcity while reducing poverty and enhancing global justice. Learn how two international organizations Labor Mobility Partnerships and the Global Ageing Network have joined forces to encourage better public policies and private-sector practices by creating a database containing migrant workers’ priorities and perspectives. Discover how quality overseas jobs in developed economies can provide economic mobility for the globally disadvantaged while benefiting employers, consumers, and economies around the world.

Lynn Daly

Executive Vice President
HJ Sims
Fairfield, CT, United States
  • 127-C. Refresh and Expand Your Independent Living Offerings

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    127-C. Refresh and Expand Your Independent Living Offerings

    Enhancing the independent living options on your campus could help keep your organization competitive in today’s market. This session will show you how. The chief administrative officer of a multi-site organization will discuss how their organization is diversifying its independent living offerings to include standalone ranch homes, duplexes, converted loft residences, and conventional apartments. An architect will review design trends and considerations for various price points. A financing expert will outline how to model and evaluate different independent living options. Whether you’re facing low occupancy in older inventory or exploring new options to meet growing demand, you’ll leave this session with fresh ideas for strategic campus planning.

Michelle Daniel

CEO
The Eden Alternative
Rochester, NY, USA
  • 92-C. Placing Individuals with Dementia at the Head of the Table

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    92-C. Placing Individuals with Dementia at the Head of the Table

    Have you ever participated in a meeting between a healthcare provider and a person living with dementia or mild cognitive impairment? You may have noticed an unsettling practice. The healthcare professional likely spoke to the caregiver instead of addressing the person with lived experience. This session will offer strategies to ensure that individuals with dementia always sit at the head of the table during discussions about them. Presenters who are living with dementia and mild cognitive impairment will help you understand how they lost, and eventually regained, decision-making authority after a dementia diagnosis. Representatives from the Dementia Action Alliance will offer tips for providing genuine, person-directed care that engages individuals with dementia at every step.

Kevin Davis

Executive Coach
Phoenix Performance Partners
Brighton, MI, USA
  • 30-D. Leading from Where You Are

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    30-D. Leading from Where You Are

    You don’t need a fancy C-suite title to become an effective leader and contribute to organizational culture. Leadership is a choice available to everyone in an organization, regardless of their position. This practical session will show you how to unlock your potential and discover how to use three essential tools to create engaged teams: leadership that inspires purpose, management that creates accountability, and coaching that fosters growth. You’ll learn valuable lessons to help you decide which tool to use and when to apply it. Develop the mental fitness to move beyond behaviors that limit your effectiveness and embrace frameworks that elevate your leadership impact.

C. Norwood Davis

Wesleyan Investment Foundation, President
KSH Consulting
USA
  • 39-K. Navigating Transition: The Providence Place Acquisition Story

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    39-K. Navigating Transition: The Providence Place Acquisition Story

    Providence Place, a retirement community in High Point, NC, faced a pivotal moment in January 2024 as it navigated the retirements of its chief executive officer and chief operating officer while grappling with financial challenges and initiating an acquisition process. This session will detail the 10-month journey leading to the community’s acquisition by EveryAge, a multi-site provider based in Newton, NC. Presenters will highlight the strategies, challenges, and lessons learned during the acquisition process and explore how collaboration, mission-driven leadership, and stakeholder commitment ensured a smooth transition for both organizations. They will offer advice on maintaining organizational stability during leadership transitions and financial challenges, fostering teamwork during an acquisition, and successfully linking two middle market organizations with complementary visions.

Chris Dawe

President
Curana Health
Austin, TX, USA
  • 3-B. Remote Monitoring: Transforming Care Across the Continuum

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    3-B. Remote Monitoring: Transforming Care Across the Continuum

    Remote patient monitoring (RPM) technologies can transform care delivery across the continuum. This session will showcase two types of RPM devices: contactless devices that track key clinical indicators like heart rate and respiratory changes, and connected devices like blood sugar monitors, blood pressure monitors, pulse oximeters, and digital scales that collect vitals remotely. Presenters will explain how these technologies help prevent health complications and unnecessary emergency room visits by sending data to remote clinicians who can follow up with care teams as needed. Discover how RPM technology can help your organization reduce staff burden and improve resident/patient (and family) satisfaction. You’ll gain practical insights for selecting and deploying RPM solutions in your community.

Kevin DeAcosta

President & CEO
The Highlands at Wyomissing
Wyomissing, PA, USA
  • 64-G. Maintaining Stakeholder Trust in Times of Change

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    64-G. Maintaining Stakeholder Trust in Times of Change

    How do senior living communities maintain the trust of residents, families, staff, supporters, and partners while navigating significant organizational change? This session will demonstrate how a positive public relations initiative can help. Presenters will showcase a Pennsylvania-based retirement community that formed a holding company, became a subsidiary of that company, and then took an entrepreneurial approach to spinning off a staffing agency and home healthcare service. They will explain how the community crafted and executed a communications campaign that introduced the new entity to stakeholders while addressing their potential confusion and fear. You’ll return home with a checklist of communication materials you should develop when facing a significant change.

Marlena del Hierro

Director of Operational Growth
CareScout Powered by Genworth
Wellesley, MA, USA
  • 71-A. Best Practices for Scaling Person-Centered Care

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    71-A. Best Practices for Scaling Person-Centered Care

    Providing person-centered care comes naturally to many providers of aging services. Yet, these providers can still find it challenging to create processes and systems that enable consistent care delivery at scale. Representatives of Genworth Financial Inc., a LeadingAge Gold Corporate Partner, will lead this session alongside leaders of CareScout, a Genworth company focused on helping older adults and families plan for long-term care needs. Presenters will share best practices from care providers that are successfully integrating person-centered supports into their intake processes, standard operating procedures, and hiring strategies. You’ll gain tips for serving residents and clients in ways that incorporate their values, preferences, and goals into the care they receive.

Diana Delgado

President & CEO
Eaton Senior Communities, Inc.
Lakewood, CO, USA
  • 90-B. Bringing Health and Wellness Programming to Affordable Housing

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    90-B. Bringing Health and Wellness Programming to Affordable Housing

    Older adults living in subsidized housing have a greater risk of hospitalization and costly nursing care utilization compared to their peers in the community. This session will introduce you to three affordable housing communities working to change these outcomes. Presenters will outline their strategies for improving resident health and well-being, which include establishing a multi-physician medical clinic to address the needs of residents and non-residents, aligning housing-based health programs with the eight dimensions of wellness, and using technology to connect healthcare providers and clients of a Program of All-Inclusive Care for the Elderly (PACE). You’ll gain tips for establishing housing-based programs that save healthcare dollars while increasing health equity for older adults wishing to age well and in place.

  • 143-D. Experiential Learning: A Next-Generation Workforce Strategy

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    143-D. Experiential Learning: A Next-Generation Workforce Strategy

    Experiential learning that integrates education, mentorship, and hands-on practice represents a valuable opportunity to address workforce shortages while nurturing a new generation of compassionate and skilled caregiving professionals. This session will outline a comprehensive framework for developing experiential learning by offering internship, industry immersion, service-learning, capstone, volunteer, and job shadowing opportunities. You’ll gain insights into the benefits of enabling students and professionals to build their knowledge and skills through hands-on experience within your organization. Discover how to engage academic institutions, students, and community partners in designing and implementing opportunities that nurture the next generation of professionals in the aging services field.

Dusanka Delovska-Trajkova

CIO
Ingleside
Rockville, MD, USA
  • 9-F. For Dining Success, Blend High-Tech and Human Ingredients

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    9-F. For Dining Success, Blend High-Tech and Human Ingredients

    Senior living organizations operating in today’s business environment often find it challenging to manage operational costs. This challenge is particularly evident in dining services and this session will demonstrate how to reduce costs and enhance dining quality by using technology to streamline your culinary operations. Presenters will share examples of technology solutions from electronic menus and voice-activated appliances to smart thermometers and electronic inventory management systems that can boost efficiency and elevate the overall customer experience. You’ll also discover practical, simple, and effective methods for ensuring that human interaction remains at the heart of the dining experience so you can continue providing memorable meals that appeal to every guest.

Mario DeLuca

Vice President of Resident Experience
Westminster Communities of Florida, Inc.
Orlando, FL, USA
  • 72-B. Resolving Supply Chain Issues in Senior Living

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    72-B. Resolving Supply Chain Issues in Senior Living

    Senior living organizations often find it challenging to predict how the U.S. business climate will impact their supply chains for products and services. This uncertainty complicates the ability of providers to secure, sustain, and grow their businesses. During this session, you’ll meet representatives from Value First, a LeadingAge Gold Corporate Sponsor owned by LeadingAge and 25 state partners. Presenters will provide an overview of current purchasing issues and processes, and explain how Value First helps senior living organizations address those issues through discounted pricing and rebates on food, supplies, and capital equipment. You’ll learn how other LeadingAge members manage supply chain challenges and how vendor solutions can help resolve those issues.