Sarkis Garabedian

Managing Director
Ziegler
Seattle, WA
  • 21-H. A Community’s Journey from Master Plan to Implementation

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    21-H. A Community’s Journey from Master Plan to Implementation

    Expanding a life plan community requires a solid master plan that addresses the community’s design, logistics, costs, financing, and management. This session will describe the master planning process undertaken by Emerald Heights, a life plan community in Redmond, WA. Architecture, construction, and finance experts will join the community’s chief executive to discuss the planning timelines they created, financing options they pursued, key strategies they considered, and lessons they learned while bringing their community’s vision to life in the face of substantial challenges. Learn what it takes to look at the big picture while keeping an eye on the details that impact residents and operations.

Emily Garba

Associate Executive Director
Friendship Village of Tempe
Tempe, AZ
  • 97-I. How Do You Maximize Resident Satisfaction and Boost Outcomes? Ask Them!

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    97-I. How Do You Maximize Resident Satisfaction and Boost Outcomes? Ask Them!

    Delighted residents help senior living organizations achieve positive business outcomes, including higher referral and move-in rates. This session will show you how to increase your chances of delighting residents by implementing a satisfaction research initiative that uses feedback surveys to listen and respond to the collective voice of residents and family members. You’ll learn how to engage residents in the survey process, use survey results to identify top improvement opportunities, and make changes that matter most to residents. Representatives who achieved 100% participation and exceptional satisfaction scores on resident surveys will give you advice on engaging residents in the feedback process and responding to survey findings with sincerity, purpose, and transparency.

Kris Geerken

Adjunct Instructor
Metropolitan State University of Denver
Denver, CO
  • 143-F. Embracing Students as Future Leaders in Aging Services

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    143-F. Embracing Students as Future Leaders in Aging Services

    The field of aging services faces a pressing challenge: finding innovative strategies to recruit and retain employees to meet the projected demand of 20 million caregiving positions by 2040. Fresh approaches are essential to tackle this critical need. This session will present a solution that includes actively recruiting from colleges and universities that offer aging services and gerontology programs. Representatives from Metropolitan State University of Denver will demonstrate how to stay ahead of the recruitment curve by creating entry-level job opportunities, volunteer experiences, intergenerational learning moments, and internships to attract college graduates to the field. Attendees will hear from current students, alumni, and faculty and leave with practical strategies for collaborating with educational institutions to address the workforce shortage.

Nadia Geigler

CEO
The Admiral at the Lake
Chicago, IL
  • 61-E. Your Lifecycle Stage: What is it and Why Does It Matter?

    • Monday, October 28, 2024

    3:00 – 4:00 p.m.

    61-E. Your Lifecycle Stage: What is it and Why Does It Matter?

    What stage in the Nonprofit Lifecycle does your organization find itself? Is it a young organization at the Idea Stage or the Startup Stage? Or has it moved into the Growth, Maturity, Stagnation, or Decline stages? Knowing the answer to these questions can help your organization develop critical capacity-building, growth, and regeneration strategies that could contribute to its long-term strength and sustainability. This session will help you identify your organization’s current Lifecycle Stage and explore strategies to help you keep moving forward. Two LeadingAge member organizations one at the Growth Stage and the other at the Maturity Stage will describe how their boards aligned their planning processes with their Lifecycle Stage to adopt regeneration strategies for their organizations.

Lynne Giacobbe

Chief Executive Officer
Kendal at Home
Westlake, OH
  • 103-C. Accompanying Families on the Dementia Journey

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    103-C. Accompanying Families on the Dementia Journey

    Being a caregiver for a person with dementia is demanding and requires substantial support. Three-quarters of dementia care partners express concerns about their health, and more than half report experiencing elevated emotional stress. This session will show you how providers of aging services can help. Presenters will introduce you to the KnACu00a9 approach, which provides a framework for care partners to focus and ground their thoughts, attitudes, and actions. A senior living executive and a dementia expert will guide session participants through the KnACu00a9 process so they can help caregivers make decisions, set care goals, and change their environment, mindset, attitudes, knowledge, and emotions. Learn how to help caregivers connect with the person living with dementia, the community, and themselves.

Mary Giangrasse

COO
Icon (Formerly VoiceFriend and Caremerge)
Newton, MA
  • 7-G. Using Technology to Help Residents Feel at Home

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    7-G. Using Technology to Help Residents Feel at Home

    If you’re working to help residents feel at home in your community, this session is for you. A community leader, an inspired resident, and a passionate technology provider will share how they helped create a culture of engagement and belonging at Roland Park Place, a life plan community in Baltimore, MD. Find out what spurred the community to look for a new engagement technology provider, the steps its resident technology committee took to evaluate potential solutions, and how support from a technology partner helped the new cloud-based engagement system earn a 60% adoption rate among residents. Learn from the successes of this tech-leading community and take home lessons for implementing its solutions in your organization.

Nick Glaisner

Managing Director
Ziegler
Chicago, IL
  • 69-I. Changing Course on the Way to a Successful Affiliation

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    69-I. Changing Course on the Way to a Successful Affiliation

    Think there’s only one path for a struggling senior living system seeking an affiliation with another organization? Think again. During this session, representatives of LeadingAge Gold Partner Ziegler will share the experiences of one organization that changed course in the middle of its search for affiliation so it could reassess and address operational challenges more deeply. Presenters will walk you through the organization’s affiliation process, point out the pivot points that signaled the need for a mid-course correction, and identify strategies that ultimately led to success. Learn the steps the organization took to “right the ship,” including the critical conversations its leaders had with residents and team members.

Travis Gleinig

VP of Innovation & CIO
United Methodist Communities
Neptune, NJ
  • 9-H. Embracing Innovation through a Tech Center of Excellence

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    9-H. Embracing Innovation through a Tech Center of Excellence

    How can an aging services organization create a mechanism for continuous innovation through new technology? Establishing a Center of Excellence (COE) could be an excellent first step. This session will explore the role of COEs in long-term digital transformation planning. Presenters will delve into the pivotal role that artificial intelligence (AI), automation, and analytics play in helping providers overcome staffing shortages, caregiver burnout, operational inefficiencies, software interoperability, and insufficient returns on investment. Join this session to learn how to develop a long-term digital transformation plan that analyzes the current technology landscape, explores the impact of emerging technology, and integrates new technologies into your organization.

  • 11-J. Are You Inviting Hackers to Compromise Your Cybersecurity?

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    11-J. Are You Inviting Hackers to Compromise Your Cybersecurity?

    No provider of aging services would volunteer to have their technology systems hacked, but many providers unknowingly invite hackers to compromise their cybersecurity. This session will explore common practices and pitfalls that leave senior living organizations open to potential harm and actions providers can take to avoid dangerous situations. You’ll hear from a technology consultant who works with hundreds of providers nationwide, a penetration tester who acts as a “bad guy” to help provider organizations assess and test their vulnerabilities, and a chief information officer who will offer the provider’s perspective on cybersecurity. Hear stories of providers who fell prey to hackers and learn how to promote a culture of security awareness in your organization.

Charlotte Glispie

Resident
AHEPA 343 Apartments
Fishers, IN
  • 144-G. Enhancing Quality through Teamwork in Affordable Housing

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    144-G. Enhancing Quality through Teamwork in Affordable Housing

    Working in subsidized senior housing communities is most rewarding when all the community’s team members pull in the same direction. Unfortunately, this teamwork doesn’t always come naturally due to restraints and restrictions imposed by the U.S. Department of Housing and Urban Development. During this session, representatives of AHEPA Senior Living in Fishers, IN, will share their secret for improving teamwork between a housing community’s property management and service coordination teams. Presenters will explain how to establish healthy communication and working relationships across these teams by setting clear boundaries, being supportive, and fostering understanding. Discover the rewards and benefits of teamwork, explore the need for confidentiality in communications about residents, and review approaches you might take to resolving difficult situations.

Margaret Gloria

Medical Director
Goodwin House Bailey’s Crossroads
Falls Church, VA
  • 133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    The Centers for Medicare & Medicaid Services (CMS) uses the Consumer Assessment of Healthcare and Provider Assessments & Systems (CAHPS) survey to share the star ratings of hospice providers with the public. Because star ratings are a relatively recent phenomenon in the hospice sector, it’s essential for hospice providers to better understand these data points and how the public views them. During this session, the presenters will explain the tools CMS uses to identify quality hospice care, offer tips for making quality data seem less daunting, and share strategies for improving quality scores and star ratings. Learn how to view star ratings as an opportunity for your hospice to grow, learn, improve patient experience, and ensure quality care.

Hollie Glover

Director of Education
James L. West Center for Dementia Care
Fort Worth, TX
  • 115-K. Trauma-Informed Memory Care

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    115-K. Trauma-Informed Memory Care

    Trauma can occur at any time in our lives, but we respond to it differently as we age. That response is often more complicated for a person living with dementia, who may struggle with trauma from their past while trying to navigate an unknown future. This session will show you how to recognize trauma in people living with dementia, help these individuals heal, and prevent re-traumatization. A Montessori dementia care professional and a licensed counselor will introduce you to trauma-informed care and explore how you can build a team to provide this care in your organization. You’ll also learn how to conduct effective support groups for people in the earliest stages of dementia and their family members.

Rhonda Glyman

Executive Director, Assisted Living
NewBridge on the Charles
Dedham, MA
  • 104-C. Empowering Residents through Community Forums

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    104-C. Empowering Residents through Community Forums

    Residents who don’t have feelings of empowerment, agency, and purpose may have difficulty thriving in their senior living community. Engaging older adults and their families in open dialogue about what matters most to them can help. This session will explore the benefits of resident and family engagement, which allows aging services providers to hear everyone’s ideas, brainstorm solutions, and implement changes based on suggestions. Presenters will share strategies for developing three engagement opportunities: community councils for the general resident population, community forums for residents with varying cognitive abilities, and family forums for residents’ loved ones. Find out how this engagement process can enhance resident satisfaction and demonstrate your commitment to resident well-being.