Schelley Hollyday

Principal
CCRC Hospitality
Philadelphia, PA
  • 124-A. Up Your Game: Join the Dining Revolution

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    124-A. Up Your Game: Join the Dining Revolution

    Senior living providers recognize the need for dining programs that offer enjoyable, social experiences in sophisticated environments. Yet, an attractive dining room or a casual cafu00e9 are no longer enough to distinguish your dining program from the competition. Instead, it’s time to consider introducing restaurant styles typically found in urban downtown areas and designing eating spaces where innovative elements and distinctive themes are reflected in menus, artwork, and dining accessories. If this feels a bit overwhelming, you’ll want to attend this session. Presenters will help you understand the latest trends in senior living dining, explore renovation projects currently underway in life plan communities, and review the outcomes of multiple resident and prospective resident focus groups.

Anita Holmes

Resident
White Sands La Jolla
La Jolla, CA, USA
  • 104-L. We Partner with You: New Relationships in Senior Living

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    104-L. We Partner with You: New Relationships in Senior Living

    How would senior living communities be transformed if residents and team members genuinely felt they were working together as partners? This session will help you explore that question. Presenters will share how HumanGood transitioned from a traditional “we serve you” model to a progressive “we partner with you” approach that strengthened collaboration among everyone living and working in its life plan communities. You’ll learn how HumanGood’s resident committee structure and comprehensive listening strategy have reshaped the dynamics between residents and team members. Don’t miss this inspiring call to rethink traditional dynamics and embrace a culture where partnership, mutual respect, and shared goals promote a strong sense of belonging, engagement, and agency among residents and team members.

Anita Holt

President/CEO
The Forest at Duke
Durham, NC, USA
  • 35-H. Breaking Barriers: The Journey of Women to C-Suite Success

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    35-H. Breaking Barriers: The Journey of Women to C-Suite Success

    During this must-attend session, women executives in aging services will discuss their professional journeys, challenges, and career-defining moments. Chief executive officers, chief operating officers, and vice presidents will share their stories of perseverance and innovation, offering lessons to help other women leaders navigate career transitions, overcome obstacles, and build resilience. Discover the leadership qualities that fueled their success and gain practical strategies for finding mentors, building professional networks, and cultivating confidence. Whether you’re an emerging leader, a mid-career professional, or a seasoned executive, you’ll leave this session with actionable insights to guide your career journey and create work environments that empower and support the advancement of women leaders.

He Hongtao

General Manager
Guangzhou Yue Xiu Holdings Limited
Wanchai, Hong Kong
  • 75-D. International Perspectives: Field-Driven Standards Lead to Person-Centered Innovation

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    75-D. International Perspectives: Field-Driven Standards Lead to Person-Centered Innovation

    Providers of aging services in China have used CARF International’s field-driven, person-centered accreditation standards to improve the care experience of their residents and the business outcomes of their organizations. This session will showcase China’s innovative business and care delivery in independent living, assisted living, rehabilitation programs, and other care models unique to China. Presenters will introduce you to China’s aging services system, explain how it compares to aging services worldwide, and suggest ways it could be replicated in other countries. Panelists will also share how Chinese providers are expanding person-centered practices across entire systems of care.

Kim Hoppe

President/CEO
KSH Consulting
USA
  • 39-K. Navigating Transition: The Providence Place Acquisition Story

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    39-K. Navigating Transition: The Providence Place Acquisition Story

    Providence Place, a retirement community in High Point, NC, faced a pivotal moment in January 2024 as it navigated the retirements of its chief executive officer and chief operating officer while grappling with financial challenges and initiating an acquisition process. This session will detail the 10-month journey leading to the community’s acquisition by EveryAge, a multi-site provider based in Newton, NC. Presenters will highlight the strategies, challenges, and lessons learned during the acquisition process and explore how collaboration, mission-driven leadership, and stakeholder commitment ensured a smooth transition for both organizations. They will offer advice on maintaining organizational stability during leadership transitions and financial challenges, fostering teamwork during an acquisition, and successfully linking two middle market organizations with complementary visions.

Jiri Horecky

CEO
European Ageing Network
Pargue 4, Czech Republic

Lingda Hou

Administrative Director, Wolk Center for Memory Health
Hebrew SeniorLife
Boston, MA, USA
  • 153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    The aging services sector faces two significant challenges: a nationwide shortage of home health aides and a growing demand for culturally competent respite care for individuals with dementia and their caregivers. This session will explore how Hebrew SeniorLife addressed both challenges through one innovative program. Representatives from the Boston-based housing and service provider will explain how their in-home respite care program trains students and young professionals interested in clinical careers to provide cognitive support and culturally competent care to older adults. Don’t miss this opportunity to learn about and replicate this workforce-building and caregiver-supporting model.

Debbie Howard

CEO
Senior Living Smart
Plymouth, MA, USA
  • 62-E. Boost Consumer Engagement with Thoughtful Website Design

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    62-E. Boost Consumer Engagement with Thoughtful Website Design

    Every senior living organization has a website that provides essential information about its programs and services to older adults and their caregivers. The most effective websites incorporate user-engagement features that enable prospective residents to navigate the site easily, find the information they need, and request additional details. This session will demonstrate how to design accessible and intuitive websites tailored to your target audiences. Presenters will draw on their experiences designing websites for senior living and affordable housing communities to provide actionable insights into web accessibility features, explain how to optimize content for users and search engines, and offer tips for designing intuitive navigation pathways. You’ll appreciate the impact of thoughtful web design on engagement and satisfaction.

Regina Hoyt

Executive Assistant
Lasell Village
Auburndale, MA, USA
  • 20-E. Every Voice: Creating Inclusive Senior Living Communities

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    20-E. Every Voice: Creating Inclusive Senior Living Communities

    Lasell Village in Newton, MA, is implementing a resident-driven, employee-engaged framework called “Every Voice” that fosters inclusion and belonging by integrating voices across generations, backgrounds, and identities. This session will describe how residents and team members of the life plan community worked together to embed belonging into daily life through inclusive policies, respectful dialogue, and change-oriented programming. Presenters will offer guidance to help you build a culture of inclusion that aligns with your organization’s values, engages community members, and measures progress. You’ll return home with the tools you need to ensure that your community reflects the richness of the world while it continues working toward a more diverse future.

Barbara Hughes Sullivan

Executive Director
Village to Village Network
St. Louis, MO, USA
  • 47-E. A Community-Based Partnership to Enhance Quality of Life

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    47-E. A Community-Based Partnership to Enhance Quality of Life

    Villages are nonprofit, community-based, grassroots organizations created by caring individuals to help older neighbors age in their homes and communities. Villages offer social and educational programs, health and wellness activities, technology coaching, and volunteer assistance with transportation and light home maintenance. This session will explore how villages and life plan communities collaborate and the benefits their affiliation offers both entities. Join representatives from several life plan communities and the 300-member Village to Village Network to learn how partnerships with villages can enhance a life plan community’s mission and growth. You’ll also hear about evidence-based programs that have enriched these partnerships.

Pascale Hulpiau

Head, Department of Health and Care
City of Ghent Public Services
Gent, Belgium
  • 136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    Providers of public services for the ageing in the city of Ghent, Belgium, are taking steps to shift aged care back to local communities from large, centralized care settings. This session will explore how older adults, neighborhood residents, service providers, and policymakers in Ghent are coming together to investigate how providers might offer “invisible” aged care that fits seamlessly within the surrounding community. Their model would enable older people to live in staffed, small-scale houses near community centres offering additional amenities like green spaces, on-site grocery stores, restaurants, and childcare for neighborhood residents. Discover what it will take to implement a model that involves “giving care back to the community and bringing the community into care.”

Hayes Hunt

Partner
Cozen O’Connor
Philadelphia, PA, USA
  • 107-B. Crisis and Issue Management: Best Practices for Senior Living

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    107-B. Crisis and Issue Management: Best Practices for Senior Living

    The dynamic and high-stakes nature of senior living environments requires robust strategies for crisis and issue management. This session, designed for senior living executives and legal compliance professionals, will explore best practices for navigating scenarios that can threaten operational stability, reputational integrity, and regulatory compliance. Presenters will offer practical insights into managing crises, including data privacy breaches and ransomware attacks. Participants will engage in an interactive game-show-like format to address scenarios involving regulatory scrutiny, media pressure, and internal investigations. Learn how to minimize liability and safeguard organizational trust while preserving confidentiality in privileged communications, managing relationships with third-party vendors, and addressing allegations of workplace misconduct.