Pascale Hulpiau

Head, Department of Health and Care
City of Ghent Public Services
Gent, Belgium
  • 136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    Providers of public services for the ageing in the city of Ghent, Belgium, are taking steps to shift aged care back to local communities from large, centralized care settings. This session will explore how older adults, neighborhood residents, service providers, and policymakers in Ghent are coming together to investigate how providers might offer “invisible” aged care that fits seamlessly within the surrounding community. Their model would enable older people to live in staffed, small-scale houses near community centres offering additional amenities like green spaces, on-site grocery stores, restaurants, and childcare for neighborhood residents. Discover what it will take to implement a model that involves “giving care back to the community and bringing the community into care.”

Hayes Hunt

Partner
Cozen O’Connor
Philadelphia, PA, USA
  • 107-B. Crisis and Issue Management: Best Practices for Senior Living

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    107-B. Crisis and Issue Management: Best Practices for Senior Living

    The dynamic and high-stakes nature of senior living environments requires robust strategies for crisis and issue management. This session, designed for senior living executives and legal compliance professionals, will explore best practices for navigating scenarios that can threaten operational stability, reputational integrity, and regulatory compliance. Presenters will offer practical insights into managing crises, including data privacy breaches and ransomware attacks. Participants will engage in an interactive game-show-like format to address scenarios involving regulatory scrutiny, media pressure, and internal investigations. Learn how to minimize liability and safeguard organizational trust while preserving confidentiality in privileged communications, managing relationships with third-party vendors, and addressing allegations of workplace misconduct.

Greg Hunteman

President
Pi Architects, Inc.
Austin, TX
  • 133-G. Integrating Intergenerational Principles into Your Projects

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    133-G. Integrating Intergenerational Principles into Your Projects

    Intergenerational connections can enhance both the design and operation of senior living environments. This session will offer practical strategies to help you create meaningful and sustainable multigenerational environments that give owners, developers, and designers a competitive edge in today’s evolving market. Presenters will share a roadmap developed by the Joint Intergenerational Task Force convened by SAGE, AIA Design for Aging, and the Center for Health Design. They will unveil the task force’s new findings, case studies, and actionable strategies. You’ll gain valuable insights into the challenges you may encounter as you integrate intergenerational principles into your projects and operations. You’ll also gain strategies that can lead to successful outcomes.

Lindsay Hutter

Chief Strategy & Marketing Officer
Goodwin Living
Alexandria, VA, US
  • 61-D. Master the Art of Storytelling to Shape the Media Narrative

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    61-D. Master the Art of Storytelling to Shape the Media Narrative

    Public relations professionals in aging services play two roles when sharing stories about their organizations with the media: they communicate relevant facts to reporters and assist those reporters in crafting compelling narratives that bring those facts to life. This session will introduce LeadingAge members to the art of storytelling. A panel of reporters and communications experts will help you understand journalistic concepts and public relations strategies. You’ll learn how to generate story ideas about your organization, pitch those ideas to the media, and engage with reporters. You’ll also gain tools and tactics to help you navigate damaging media storms or ride the exhilarating waves of favorable coverage.

Stuart Jackson

Executive Vice President
Greystone
Irving, TX, US
  • 52-H. How to Identify Your Organization’s Growth Path

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    52-H. How to Identify Your Organization’s Growth Path

    How do progressive organizations adapt to meet growing market demand? This session will explore two approaches. You’ll learn how a Florida-based single-site life plan community implemented a strategic growth plan to establish a satellite campus, and how a Tennessee-based multi-site organization’s growth strategy led it to expand an existing campus. While both growth initiatives were similar, each organization employed unique strategies to achieve its goals. Presenters will guide you in formulating key questions to ask yourself, your board, and other stakeholders when developing market-based, mission-aligned growth strategies. You’ll also learn how market analysis, vision setting, and strategic repositioning contribute to successful growth. Don’t miss this opportunity to identify your organization’s growth path.

Joe Jasmon

CEO
American Healthcare Management Group
Fruit Cove, FL, USA
  • 128-D. Weathering the Storm: Resilient Senior Living Design

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    128-D. Weathering the Storm: Resilient Senior Living Design

    Well-designed senior living communities provide a valuable and reassuring sense of stability to residents and team members. However, those feelings of security can be threatened, sometimes in an instant, by natural or human-made disasters that disrupt daily life and damage or destroy buildings. This session will showcase practical building design and emergency preparedness strategies to help your organization prepare for, adapt to, endure, and recover from adverse events. Presenters will familiarize you with the fundamental principles of resilient building design and guide you through proven methods to safeguard occupants and structures from natural disasters. They will also examine how evolving building codes, insurance requirements, and other factors influence resilient design.

Nikki Jennings

Director of Affordable Housing
EverTrue
St Louis, MO, USA
  • 53-I. Strategic Partnerships for Developing Affordable Senior Housing

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    53-I. Strategic Partnerships for Developing Affordable Senior Housing

    Developing affordable housing has become increasingly complex in recent years, particularly for providers aiming to serve older adults with health conditions and unique cultural needs. This session will explore how mission-driven organizations can establish and maintain strong partnerships that can help bring affordable housing projects to life. Presenters will share tips for identifying the best partners, overcoming challenges, leveraging multiple funding sources, and staying focused on your organization’s mission and the well-being of residents. Whether you’re just starting out in the housing field or looking to expand your reach, this session will provide practical insights you can use to move your vision from concept to community.

Ann Jessup

President, Resident Counsel
Porters Neck Village
Wilmington, NC, US
  • 29-C. A Collaborative Approach to Strategic Planning

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    29-C. A Collaborative Approach to Strategic Planning

    Strategic planning is a team sport requiring clear communication, mutual accountability, and a shared vision among all participants. This session will draw on the experiences of Porters Neck Village, a life plan community in Wilmington, NC, to explore essential steps in the strategic planning process. Presenters will outline the roles that the single-site community’s board members, management organization, executive director, staff, and residents played in developing its 10-year growth and campus expansion plan. They will describe how planning decisions were discussed and communicated, how participants held each other accountable, and how retreats, committee meetings, board meetings, and resident gatherings advanced the process. You’ll gain practical strategies that can be applied to your community’s strategic planning process.

Sharon Jessup

Director, Sales and Marketing Performance
OnePoint Partners
Topsfield, MA, USA
  • 29-C. A Collaborative Approach to Strategic Planning

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    29-C. A Collaborative Approach to Strategic Planning

    Strategic planning is a team sport requiring clear communication, mutual accountability, and a shared vision among all participants. This session will draw on the experiences of Porters Neck Village, a life plan community in Wilmington, NC, to explore essential steps in the strategic planning process. Presenters will outline the roles that the single-site community’s board members, management organization, executive director, staff, and residents played in developing its 10-year growth and campus expansion plan. They will describe how planning decisions were discussed and communicated, how participants held each other accountable, and how retreats, committee meetings, board meetings, and resident gatherings advanced the process. You’ll gain practical strategies that can be applied to your community’s strategic planning process.

Jennifer Jimenez Marana

CEO/Founder
Marana Consulting
Timonium, MD, United States
  • 17-B. Ouch! That Stereotype Hurts: Practical Tools to Address Bias

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    17-B. Ouch! That Stereotype Hurts: Practical Tools to Address Bias

    Addressing everyday stereotypes and biases can create a more respectful and inclusive culture in senior care organizations. This session will provide practical tools and strategies for fostering effective communication and navigating difficult conversations about bias. Presenters will help you identify subtle biases and stereotypes and respond to them constructively. Senior living leaders will share their experiences implementing bias workshops, and you’ll view a video demonstrating workshop best practices and techniques. Explore how culture change can help you challenge stereotypes and build stronger, more respectful relationships among team members and between staff and residents.

Margaret Johnson

Senior Lead Senior Living
Fitch Ratings
New York, NY, USA
  • 41-A. The ABCs of Credit Ratings: A Guide for Life Plan Communities

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    41-A. The ABCs of Credit Ratings: A Guide for Life Plan Communities

    Life plan community leaders, financial officers, and strategic planners must have a solid understanding of credit ratings before they can help their organizations secure financing on favorable terms. During this session, Fitch Ratings, along with a diverse panel of providers from multi-site and single-site communities will present an overview of credit ratings, explain how to obtain one, and offer guidance on incorporating credit rating considerations into your strategic planning. You’ll receive tips for aligning capital projects and funding needs with your community’s credit profile, identifying and mitigating risks that could negatively impact your rating, and implementing practices that enhance credit strength. Prepare to improve your community’s credit profile and secure the resources necessary for growth and sustainability.

Shawn Johnson

Long-Term & Community-Based Care Coach
Alzheimer’s Association
Chicago, IL, USA
  • 101-I. Implementing Evidence-Based Practices to Improve Person-Centered Dementia Care

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    101-I. Implementing Evidence-Based Practices to Improve Person-Centered Dementia Care

    The Alzheimer’s Association Dementia Care Practice Recommendations offer 56 guidelines for professional care providers working with individuals living with dementia. This session will review the report’s recommendations, which are based on a comprehensive review of evidence, best practices, and expert opinions. Presenters will explore several programs across the country that are implementing practices to enhance the quality of care for residents living in residential care settings. You’ll get a close-up look at one coaching program that helps long-term care communities implement system-changing best practices in dementia care. Don’t miss this chance to explore the successes, challenges, and lessons learned from coaching initiatives in both urban and rural communities.